From Disinterested To Delighted Customers - Introducing The 10 'D's Of Different Customers!
Customer Service, Customer Experience And Customer Expectations - 45 Stats And 5 Ideas For You!
What customers really think - 30 stats on customer expectations and attitudes to customer service
Thinking In 3D - Improving Your Marketing Effectiveness
How To Create Devoted Customers
Winning With Leadership
Compete Or Get Beat!