Multicultural design teams 1+1=11? @ Service Experience Camp 2014 Berlin
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My barcamp session on Service Experience Camp in Berlin. It was a workshop on how to design a great multicultural team and which tools to use to keep a diverse team together. Based on design thinking and service design approaches. If you want to use the tools shown in the slides please contact me and I'll share them with you!
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Multicultural design teams 1+1=11? @ Service Experience Camp 2014 Berlin
- 1. Berlin 13.09.2014 Multiculturaldesign teams 1+1=11 ? Andrzej Karel www.andrzejkarel.com
- 2. Who? 2 Andrzej: •productmanageratSoundian(CreationCenterofTelekomInnovationLaboratiories) •freelanceconsultant(withDesignThinkingWarsaw) •runsblog100SDT.com •organizesDesignThinkingMeetupsinWarsaw
- 3. barcampoutline nametags gadgets warm-up CreationCenter Telekom InnovationLabs
- 4. 4 HPI School of Design Thinking CCBY-NC-ND 4.0 3 Core Elements Design Thinking
- 5. Benefits of multidisciplinary teams 5 Moreperspectives=creativity Broaderteamskillset Breakingdowncompanies’„silo”structure„Diversityisthefertilizerofinnovation.(…)Comfortablesocialsituationsareactuallybarrierstoinnovation.Whenallofacompany’smanagersarefromthesamebackground(orarethesamegenderorrace),thecompanytendstostopinnovatingandrunsintotrouble.” Business Innovation For Dummies–A. Hiam
- 6. Risks of multidisciplinary teams 6 Communication problems (different terminologies) Different motivations Scepticismtowards „others” 3types of differentiation:professional, personal (characterand culture), demographic
- 7. 7
- 8. 8 1. Define team needs and choose members. Fourcore specializations: design psychology/social sciences business IT/ engineering + expert c Z 7 € a
- 9. 9 1. Define team needs and choose members. Fourcore specializations: design psychology/social sciences business IT/ engineering + expert cZ 7 € a 2. Prepare teamwork. Get to knoweachother, givea name, clarify team rules.
- 11. Exercise: My culturalcollage / avatar 11 Formteamsof3-4 10minutestocreateapersonalcollage Use:materials,LEGO,gadgets,businesscards,… 2minutestopresenttoothersinteam–total10min.
- 12. Excercise: My culturalcollage / avatar 12INCLUDE: name workplace Icomefrom…andformyteamitmeansthat… I’mamazingat(2things) I’dliketobeamazingat(2things) Myworkstyleinonesentence: OneteamruleI’dliketointroducetoourcooperationis:
- 13. 13 1. Define team needs and choose members. Fourcore specializations: design psychology/social sciences business IT/ engineering + expert c Z 7 € a 2. Prepare teamwork. Get to knoweachother, givea name, clarify team rules. 3. Monitor teamwork. Check-ins and check-outs, warm-ups, team roles, etc.
- 14. CreationCenter Telekom InnovationLabs CreationCenter Telekom InnovationLabs
- 16. Solutions? Discussbestpracticesand possiblesolutionsto eachteam member’s2 issuesthat„needswork”
- 17. Keylearning Do yourhomeworktowardsculturaldifferencesof othersyouworkwith: team membersand partners. •initiateprojectby gettingto knoweachother •monitor team’sperformance •preparefor anymeetingsthatmightcausea „culturalclash” HPI Schoolof Design Thinking
- 18. Andrzej Karel Thanks! www.andrzejkarel.com linkedin.com/in/andrzejkarel