1. ANDREW JOHN HOLDEN
26 Stuart Avenue
Walton on Thames
Surrey
KT12 2AA
Telephone: 01932 888907
Mobile: 07779 584629
Email: andrewholden66.ah@gmail.com
A highly motivated individual who can confidently work as an integral part of a team function or
has the drive to work under own initiative.
• Strong analytical skills with the ability and commitment to succeed in achieving goals and
objectives, whilst has the capability and skills to lead, train and support staff and peers.
• Provides strong customer service skills and provides solutions based on customers requirements,
whilst adhering to company objectives.
October 2009 - Present WORLD DUTY FREE
London Heathrow Airport
Specialist Liquor Sales Consultant
• Customer Service Leader inclusive of Specialist Whisky Store in Flagship Retail Environment
• Managing a team of up to 20 Staff and Agency Consultants
• Day to Day Retail Compliance under HMRC and CAA regulation
July 2008 - August 2009 COUNTRY WIDE FARMERS
Chertsey, Surrey
• Retail Manager for 20,000 sqft focusing on Equestrian, Farming and Pet care sectors
• Development of a new team of 9 full and part time staff to include training, administration, stock control and
target orientated customer service
• Responsible for shrinkage reduction and profit target through driving sales
• P & L Accountable
August 2006 – July 2008 NAUTICALIA LTD
Shepperton, Middlesex
• Retail Manager for a specialist retailer, structured around the Nautical industry with focus around technical
clothing and memorabilia
• Managing, training and coaching a team of 10 including full and part timers throughout a 7 day per week
operation
• Distribution and sales support for two major UK boat shows per year
• Assisting and supporting key mail order operation including customer services queries
September 2005 – August 2006 THE WHISKY EXCHANGE
Vinopolis, London
• Day to day management of a specialist unit forming part of prestigious tourist venue on London’s South
Bank
• Retail Manager of a Specialist Whisky and Spirits store with responsibility for three full time staff members
• New store set up including all administration and recruitment procedures

2. July 2000 - September 2005 FORTNUM AND MASON PLC
Piccadilly, London
Duty Manager Specialist Outlet Heathrow Airport
Food Hall Duty Manager
Assistant Buyer/Manager Wines and Spirits
Section Head in Buying Role Wine Dept
Administrator / Buyers Assistant Wine Dept
March 1999 – July 2000 BOOTS THE CHEMIST
Richmond, Surrey
Operations Supervisor
1995 -1999 WORLD DUTY FREE
London Heathrow Airport
Specialist Supervisor in Wines and Whisky outlets
1993 – 1995 CELLAR 5 OFF-LICENCES
Blackburn, Lancashire
Senior Branch Manager
EDUCATION AND PROFESSIONAL TRAINING
ROSPA Manual Handling and Risk Assessor
Stonebow Retail Trainer Award
Wines and Spirits Education Trust Ordinary & Higher Certificates
Brown Brothers Australian Tasting Award
Personal Licence Holder
National Certificate of Agriculture
Craft Award in Beef Production
City and Guilds Agriculture
Animal Medical Training Regulatory Authority K-SQP
PERSONAL
Marital Status: Married
Date of Birth: 18th September 1966
Driving: Full, clean licence, car owner