This document discusses leadership and management. It defines leadership as influencing others in a desired way through vision. It lists characteristics of effective leaders such as courage, integrity, and initiative. Common practices of leaders include challenging processes, inspiring a shared vision, enabling others to act, and modeling the way. The document also discusses transformational leadership and different types of leadership styles. It then defines management as what managers do, such as planning, organizing, decision making, and controlling to accomplish organizational goals efficiently. Managers work with and through others to achieve these goals.
4. Common definition of leaders
Someone who has a followers.
An effective leader is not someone who is
loved or admired. He/she is someone whose
followers do the right things. Popularity is
not leadership
Leaders are visible. He sets examples
Leadership is not about rank, privileges, titles,
or money. It is about responsibility.
Leaders are not preachers, they’re doers
5. Identifiable practices of a common
leader
1. Challenge the process (be active, search for
opportunities, experiment, take risks.
2. Inspire a shared vision
3. Enable others to act (knows how to designate
works)
4. Model the way
5. Encourage the heart
6. Becoming a hotel leader
Be decisive
Follow through
Select the best
Empower employees
Enhance career development
7. Types of Leadership
1. Transactional Leadership – able to bring a
desired actions from others by using certain
behaviours, rewards and incentives
LEADER
SITUATION FOLLOWERS
8. Transformational Leadership
• A person who inspires others to reach beyond
normal expectations. Developing and
encouraging their followers individually.
Charisma
Individual consideration
Intellectual stimulation
10. What is Management?
• Management is simply what managers do:
Plan, organize, make decisions, communicate,
motivate, and control.
• Management is defines as “the process of
working with and through others to
accomplish organizational goals in an efficient
and effective way.
11. Who are Managers?
• Manager is someone who works with and
manages others’ activities to accomplish
organizational goals in an efficient and
effective way
Editor's Notes
Ask the students of the people they know that makes a good leader
Decisiveness – Hotel managers are confronted with dozens of decisions every day. Use your best judgement to resolve the decisionsFollow through – Never promise what you can’t deliver, never build false hopes among your employees.Select the best –A good boss hires people who have the best potential. Take time to screen, interview and assess who have not only the skils but also needed values.Empower employees – Give the people to interact with the customers. The more imprtant they feel, the better they work.Enhance career development - Give your employees an opportunityu to grow within the organization
A hotel manager who pressures the food and beverage director to achieve certain goals in exchange for a bonus