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Process Audit

  1. 1. Process Audit Questionnaire Anand Subramaniam
  2. 2. <ul><li>“ &quot;Try to learn something about everything and everything about something.&quot; </li></ul><ul><ul><li>- Thomas Henry Huxley (1825-1895) </li></ul></ul>
  3. 3. Process Audit
  4. 4. Process Design <ul><li>Is the process documented? </li></ul><ul><li>Is the process owner clearly defined? </li></ul><ul><li>Is the process part of the process map? </li></ul><ul><li>Is the process linked to related processes? </li></ul><ul><li>Are helpful IT tools used to run the process? </li></ul><ul><li>Do the process member know the process documentation? </li></ul><ul><li>Are helpful IT tools used to describe the process? </li></ul>
  5. 5. Process Interfaces <ul><li>Is the process output clearly identified? </li></ul><ul><li>Is the customer of the process clearly defined? </li></ul><ul><li>Is the process input clearly identified (voice of the Customer - VOC)? </li></ul><ul><li>Are Service Level Agreement between process supplier and customer in place? </li></ul><ul><li>Is the input/output of each process step clearly defined? </li></ul>
  6. 6. Process Indicators <ul><li>Does the figures shows positive trends? </li></ul><ul><li>Are there targets set for theses indicators? </li></ul><ul><li>Do you measure customer (of this process) satisfaction? </li></ul><ul><li>Are there process performance indicators defined? </li></ul>
  7. 7. Process Improvement <ul><li>Is there evidence of improvements as output of systematic improvement actions? </li></ul><ul><li>Does the process use a systematic process improvement tool/method? </li></ul><ul><li>Are there benchmarking activities in place, external or internal? </li></ul><ul><li>Is there any best practice in the process which can be used all over the organisation? </li></ul><ul><li>Is there any best practice in the process which can be used in similar processes in other regions or countries? </li></ul>
  8. 8. Process Review <ul><li>Have carried out a risk assessment for the process? </li></ul><ul><li>Do you have a scenario for &quot;should be&quot; process? </li></ul><ul><li>Have you carried out a process review or a process self assessment to improve process radically? </li></ul><ul><li>Are there any structured lessons learned for the process in place? </li></ul>
  9. 9. Process People <ul><li>Is there a personal development plan for each process participant in place? </li></ul><ul><li>For each process step, has the activity owner been defined? </li></ul><ul><li>Are people engaged for process improvement activities? </li></ul><ul><li>Is there a skills matrix in place which reflects on processes needs? </li></ul>
  10. 10. Process Safety / Environment <ul><li>Are the work places safe? </li></ul><ul><li>Is the work environment clean? </li></ul><ul><li>Are for the process relevant legal requirements are identified? </li></ul>
  11. 11. <ul><li>“I have not failed. I've just found 10,000 ways that won't work.” </li></ul><ul><ul><li>- Thomas Alva Edison (1847-1931) </li></ul></ul>
  12. 12. <ul><li>Good Luck </li></ul><ul><li>http://www.linkedin.com/in/anandsubramaniam </li></ul>

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