Resume in english language.

1. Ana Mª Camino García Phone numbers : 691894742
Address : Avenida Isabel de Valois, 82. F-3ºA 917502925
28050 Madrid (Spain) E-Mail:tusolu@gmail.com
Linkedin profile: http://es.linkedin.com/pub/ana-camino/23/5a0/412
IT Manager for critical accounts and important companies, in charge of business derived from all their
projects and correct functioning of critical production environment, large ERP-CRM environments,
business intelligence systems and critical business applications.
With over 15 years of experience, always related to current technology, I can provide the added value of
the knowledge of some important IT companies, and above all, the demonstrated ability to lead projects,
teamwork and to manage critical situations successfully.
PROFESSIONAL EXPERIENCE
January 2012 - present : Freelance Professional – Sales Advanced Technology Services
Advanced Support Services Sales & Presales for AVANTTIC.
June 2011 – January 2012 : AUDATEX (SOLERA GROUP)
2200+ employees, 55000+ customers
Business Delivery Manager
Responsible for all company projects, with local and international scope, leading the PMO and maintaining a
global vision and prioritizing them based on business strategy and ROI for each project.
Other responsibilities include:
- Participating in Management Committee, discussing the status of projects with the information
necessary for prioritization and decision making.
- Planning, coordinating and supervising all projects, detecting any deviation and taking the necessary
measures to achieve the best results.
- Ensure the maximum profitability of all projects, initially in the development phase and later in
production.
- Detection and analysis of new projects, depending on the overall business strategy.
Outstanding achievements as Business Delivery Manager:
 Lead CRM implementation, involving all departments of the company, achieving the final goals and
making possible to go-live successfully.
 Launch of 3D, key project developed by CORE International.
 Standardization of project management, achieving a comprehensive and more effective vision.
 Lead the Disaster Recovery Plan for all the production environments.
June 2010 – May 2011 : Freelance Professional for technological trainings
Working on my own business preparing trainings for “Servicio Regional de Empleo”.
Preparation of SERSOLU business plan, already approved by “Comunidad de Madrid”.
April 1999 – May 2010 : ORACLE
From 2002 - Advanced Services Manager :
Responsible for business and proper delivery of Oracle Advanced Support Services for critical accounts.
Other responsibilities include:
- Overall management of assigned accounts, as the primary contact between the customer and Oracle
Support, as well as coordination with other Oracle lines of business.
- Renewal and up-selling of advanced support services, based on knowledge of customer business
needs.
- Planning, coordinating and supervising the work of the engineering team for these accounts, involving
appropriate resources to achieve maximum profitability whilst reaching customer's business objectives.
Outstanding achievements as Advanced Services Manager:
 Lead the most critical projects and accounts for Oracle Suppport, as such as NH Hotels, SEUR,
Telefónica Móviles, ...
 Management and resolution of major crises for important customers such as CORREOS, IGAE…
 Troubleshooting a very critical product problem in OEPM, managing the collaboration and involvement of
the Product Managers and all people needed to successfully find the solution.
 Coordination and management of the last migration of ERP applications for Telefónica Moviles.

2. Ana Mª Camino García Phone numbers : 691894742
Address : Avenida Isabel de Valois, 82. F-3ºA 917502925
28050 Madrid (Spain) E-Mail:tusolu@gmail.com
Linkedin profile: http://es.linkedin.com/pub/ana-camino/23/5a0/412
 Technology reference for all the accounts with ERP/CRM environments.
 Renew most of the contracts assigned with up-selling, for example, Anaya from 2007 to 2008 got a 83%
up-selling.
 Successfully implemented a comprehensive monitoring system in Ministerio de Fomento.
 Acquire new customers resulting from pre-sales, as CEDEX or AESA.
 Leading the internal project of SDK (Service Delivery Kit), achieving standardization across EMEA.
 Outstanding customer satisfaction surveys.
From 1999 to 2002 - Different jobs for Oracle Support Services : DBA, ERP/CRM applications specialist,
Technical Account Manager, Service Delivery Manager.
Some achievements in this period:
 Migration of ERP systems in FAGOR.
 Installation of a pioneering high availability system in ERP/CRM environments, using Microsoft Cluster
MSCS, Oracle FailSafe and Oracle eBusiness Suite in Gerposa.
 Creation, maintenance and migration of ERP production environments in Telefónica Móviles.
 Implementation of a monitoring system and creation of a replication system for Telefónica – PLC.
 Maintain and build customer loyalty as OEPM or Paradores de Turismo, which have continued to
increase advanced support services, and with whom I continued working as a manager for many years.
October 1997 – April 1999 : SOFTWARE DE BASE, S.A. (ALTRAN GROUP)
Senior Programmer Analyst for the Datawarehouse in Telefónica Moviles.
Project Leader of other projects for Telefónica Móviles and Telefónica I+D.
June 1997 – August 1997 : RODAKEM, S.L.
Database administrator and responsible for orders and invoicing program.
June 1997 : INSTITUTO MADRILEÑO PARA LA FORMACIÓN (IMAF)
Organization as an autonomous business, development and delivery of a course of Analysis for development.
September 1995 – June 1997 : C.E.T.E., S.L.
Computer teacher in the official courses of “Gestión y Dirección de Empresas”.
Responsible for managing and maintaining the computers.
November 1994 – January 1997 : Several Companies (INGECON, ADVANCED GLOBAL SOLUTIONS,..)
Teacher and organizer of several courses for “Instituto de la Mujer” and IMAF.
FORMAL EDUCATION
2010 – 2011 : Computer Engineering (U.C.M.)
Approved subjects of the 4th course and the 1st course of “Máster en Investigación en Informática”.
1991 – 1994 : Ingeniería Técnica en Informática de Gestión (U.C.M.)
Among the 3 best students in my class.
ADDITIONAL TRAINING
Various management courses and management skills and communication, among which stand out:
2011 - Finanzas para emprendedores (Business Administration)
2009 - Key Simulation Training (Practical course in English on the handling of critical situations in customers)
2004 - Magister (Master of management skills, including seminars and workshops on finance, equipment management,
and commercial skills offered by different companies as CIFF)
Various technical courses, among which stand out:
March 2004 : Oracle University. Oracle Database : Advanced Replication
February 2004 : Oracle University. Oracle Database : DataGuard Administration
January 2004 : Oracle University. Advanced Administration for J2EE and Web Cache
January 2004 : Oracle University. Oracle 9iAS: Administer Internet Directory
January 2004 : Oracle University. Oracle 9iAS: Basic Administration
LANGUAGES
English : Advanced level, continuously practised within a professional environment since 2005.
2007 – Paterson Edinburgh . English course (advanced)
2006 - TOEIC. Professional level (815)