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Jennifer Babcock
April 28, 2010
 Outdated technology
   Purchasing, e-mail, payroll


 Lack of reference materials
 Lack of accessibility to information
 Few subject matter experts
   Verna’s stone tablets


 Where to start?
   Purchasing system
 Technical skills
   Digital immigrants and

   Digital natives




 Access to information
  in a 2/7 operation
     Who?
     When?
     How?
 Andragogy
   Adults are self-directed learners

   Take responsibility for own learning

   Need to apply learning immediately

   Task focused

   Seek out knowledge

    when needed
 Interactive computer based tutorials
    Three versions:
 Identified group to
  evaluate
     30 employees
        24 responses
     Varied experience levels
     Distribution
     On-line survey evaluation
      tool
 100% can now successfully complete on own
 71% “much more comfortable”
 100% would recommend to
  others
 Pre and Post
      Pre: 54% required assistance
      Post: 92% indicated now handle
       independently
 54% prefer quiz format
    33% typed instructions

    13% without quiz
 Human factor
   Change management

    challenge
 People want and need tools and information
 Technical issues
   Placement

   System functions


 No assumptions
   Assessment is vital!
To all that have supported me both
professionally personally over the past
               three years.

   I would not be here without you.

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Jenn b integrating techw_admin tasks apr22_2010pptshowcase

  • 2.  Outdated technology  Purchasing, e-mail, payroll  Lack of reference materials  Lack of accessibility to information  Few subject matter experts  Verna’s stone tablets  Where to start?  Purchasing system
  • 3.  Technical skills  Digital immigrants and  Digital natives  Access to information in a 2/7 operation  Who?  When?  How?
  • 4.  Andragogy  Adults are self-directed learners  Take responsibility for own learning  Need to apply learning immediately  Task focused  Seek out knowledge when needed
  • 5.  Interactive computer based tutorials  Three versions:
  • 6.  Identified group to evaluate  30 employees  24 responses  Varied experience levels  Distribution  On-line survey evaluation tool
  • 7.  100% can now successfully complete on own  71% “much more comfortable”  100% would recommend to others  Pre and Post  Pre: 54% required assistance  Post: 92% indicated now handle independently  54% prefer quiz format  33% typed instructions  13% without quiz
  • 8.  Human factor  Change management challenge  People want and need tools and information  Technical issues  Placement  System functions  No assumptions  Assessment is vital!
  • 9. To all that have supported me both professionally personally over the past three years. I would not be here without you.