1.
Dr Amita Kashyap

2.
Help you, communicate powerfully to
influence people-
Not by changing the way you act, But
by building on who you really are. So as to
1. Lead your health care team effectively
with
2. Understanding of Interpersonal
Relationships under diverse cultural
settings

3.
The process of influencing others to
accomplish a task or mission by
providing purpose, direction and
motivation.
3

4.
 The traits that are the raw material for
leadership can be acquired.
 Link them up with desire and nothing
can keep you from becoming a good
leader!

5.
CHANGE!!!! - Fear of unknown.”
Informed People Don’t Fear Change
Build their capacity by ‘right maps’ –
Right Perceptions

6.
“We are so
constituted that
we believe the
most incredible
things; and.....
once they are
engraved upon
the memory, woe
those who would
endeavour to
erase them”

7.
 Its important, “How you see the
things – your perceptions”
 Because we Assume that the way we
see things is the way they really are!
 And our Attitude and behavior grow
out of those assumptions
 So….. “fundamental problem is having
a ‘wrong map’!”

8.
Open mind can see larger
picture
Have right map

9.
FINISHED FILES ARE THE RESULT OF
YEARS OF SCIENTIFIC STUDY COMBINED
WITH THE EXPERIENCE OF YEARS...

10.
FINISHED FILES ARE THE RESULT OF
YEARS OF SCIENTIFIC STUDY COMBINED
WITH THE EXPERIENCE OF YEARS...

11.
Guess the age !!!

12.
Habits which help you win self and others
…..
,,,,,,,,,,,,,,,,,,,,,,,Independence
…………………Dependence
……………………………….Interdependence

13.
Knowledge
(what to,
why to)
Desire
(want to)
Skills
(how to)
Habits
Example: if you are ineffective in your interactions
with your work associates, unless you search out
correct principles of human interactions; you may not
even know you need to Listen!

14.
1. Be Proactive
2. Begin with the End in Mind
3. Put first thing first

15.
Stimulus Response
Self Awareness
Imagination
Conscience
Independent Will
1. Be Proactive- taking initiative
Freedom to Choose 10/90 principle
Value based choice - Decisions

16.
The pessimist complains
about the wind
The optimist expects it to
change
The leader adjusts the sails

17.
Be your own creator
All good things are created twice:-
Mental or first creation and Physical or
second creation
Leadership/ Management?

18.
Urgent Not Urgent
Important
I Activities
Crises
Pressing Problems
deadlines
II Activities
Prevention PC Activities
Relationship building
Recognizing new
opportunities
Planning
Recreation
Not
Important
III Activities
Proximate pressing
matters
Interruptions..
Popular Activities
IV Activities
Trivia, busy work
Time wasters
Pleasant Activities

19.
I II
Results
Vision, perspective
Balance
Discipline
Control
Few crises

20.
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
Priorities Production
Identify the
top 20%
Influencers
in your
organization!

21.
Habits which help you win self and others
…..
,,,,,,,,,,,,,,,,,,,,,,,Independence
…………………Dependence
……………………………….Interdependence

22.
Interdependence
Team Work !
1. Think win - win
2. Seek first to understand than
understood
3. Synergies

23.
1. Win – Win is a frame of
mind and heart –
a higher way

24.
Invest in Emotional Bank Account
 Try to understand individual, - their motives
 Show integrity - keep your commitments
 Be loyal to those who are not present –
build trust of those who are present
 Never forget small courtesies, little
kindness
 And always extend apologies sincerely!

25.
Win – Loose
Loose – Win
Loose – Loose
win
Win – Win
Win- Win or no deal

26.
Build
Relationship
People of
Character
with
Integrity
Maturity
Mentality of
Abundance
Structure and System, enforced
by Supportive Processes nurture
Win-Win Agreement

27.
Passive
aggressive
Lose/ Win
Assertive
Win/ Win
Passive
Lose/ Lose
Openly
aggressive
Win/ Lose
Courage
Consideration

28.
 Desired results (not methods)
 Guidelines – specify the parameters (principles/
policies etc.)
 Resources –
 Accountability – sets up the standards of
performance and the time of evaluation
 Consequences specify

29.
Create a clear; mutual understanding of
what needs to be accomplished - Focusing
on “what and not on how”
Give clear guidelines, resources,
Make accountable and
Set consequences

30.
Listen empathetically – to fully, deeply
understand that person, emotionally as well
as intellectually
Communication – 10% words, 30% sounds,
60% body language
Diagnose before you prescribe
Do not put forth autobiographical response

31.
“People are not afraid of change. They
fear the unknown.”

32.
1. Autonomy – the choice to do it was made
by you, not somebody else.
2. Competence – knowledge and skill
3. Relatedness – the activity connects you
in some way to other people.

33.
Need for security
Need for competence
Need for Achievement
Need for affiliation
Need for power (responsibility)
Need for status

34.
Levels of Communication
Co operation
Low High
High
Defensive (win/ lose or lose/ win)
Respectful (compromise)
Synergistic win/ win
consideration

35.
 Force field analysis
Driving Forces
Restraining Forces
Current level of performance

36.
1. Exchange of Purpose
2. Right to Say No
3. Joint Accountability
4. Absolute Honesty

37.
Sharpen the Saw
Physical
Exercise,
nutrition,
stress Mgmt.
Social Emotional
Service,
Empathy,
Synergy,
Intrinsic security
Spiritual
Value clarification,
commitment
Mental
Reading,
Accompany Role model,

38.
What’s your own bottom line?
If you could live your life over,
what would you do differently?

39.
The strength of the team is each
individual member. The strength of
each member is the team
~ 300 team members