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Business communication in tourism - webquest

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A webquest created for the EN4HOSTS Erasmus partnership

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Business communication in tourism - webquest

  1. 1. Erasmus+ “English for hospitality” (EN4HOSTS) Project number: 2017-1-RO01-KA201-037159 KA2 - Cooperation for Innovation and the Exchange of Good Practices KA201 - Strategic Partnerships for school education
  2. 2. Business communication in tourism
  3. 3.  Task Your task for this webquest is to find out exactly what categories of needs the tourists have, what expectations they have and how we need to communicate effectively with them to satisfy them. You and your group (three students total) will become "experts" on business communication and you will learn the things you need to know to communicate effectively. Finally, you will exemplify the 8 attractive communication techniques learned by performing role- plays (simulation of dialogues between clients and different types of clients, starting from certain scenarios).
  4. 4. Step 1 In groups of three, you will work together to learn about:  1. good communication in tourism  2. the categories of needs manifested by the tourist  3. the key factors of tourists' expectations.
  5. 5. Step 2 It is time we found out which attractive techniques and means of communication we can use in communicating with tourists in order to satisfy their expectations in the highest possible level. Each group of students will search for relevant information about the techniques and means of communication in tourism and will fill in
  6. 6. Now that you have completed all the components of process one, proceed to process two!
  7. 7. Activity 1: Do a role-play with a partner on making and answering a question. Use the rules you wrote in worksheet “Communication techniques in tourism”.  Ask the tourists what they want.  Tell the tourists what they can do.  Ask the tourists about themselves and their interests.  Tell tourists about local customs. Tell them about any special rules for your village or culture.  Be helpful and show that you want to give information.  Ask questions about your host and his or her place. (tourist) When you have finished, change roles.
  8. 8. Activity 2: In hotel services, customer satisfaction involves:  Correct, complete and faithful information  A first favorable impression on meeting with tourism staff  Obtain a result as expected  Availability to the customer in all situations  Priority treatment for customer requirements  The tendency to reach the level of excellence Taking into account all the above aspects and the elements presented in the worksheet Skills and attitude required in tourism business, present the basics to be respected in business communication in tourism.
  9. 9. Evaluation What can you do, and what do you know after doing this research? Final evaluation on business communication in tourism (worksheet)