Customer Success. The biggest consulting industry you’ve never heard of.
Uniserved Solution offerings for Large Solution Integrators
1.
2. Large System
Integrators
Small System
Integrators
Enterprise Tech Ecosystem
Individual
Consultants/
Specialists
BEING Part of the long chain.. Where exactly are you..???
a
Original
Equipment
Manufacturers
(OEMs)
a
Distributors /
VADs
a a
Managed
Services
Providers
a a
Approximately 500,000 players across India, across 3000+ OEM skill families. Just guess the worldwide numbers..!
3. The Problems
And a common set of challenges for those next year numbers..!
Retaining
Talent
OEM
Support
Profitability
Supply
Chain
Growth
Areas
Recruitment
& Trainings
Sell &
Upsell
COGS
Delivery
Capacity Expansion
(Sales & Delivery)
Certification
New
Geographies
Competition
2% 4% 9% 4% 5% 17% 11% 5% 4% 22% 3% 4% 10%
Note:% Based on responses from 860 Partners when we asked for their challenges
4. Trends we are banking on
Business Trends for Enterprise Technology Players
Cloud Technologies
Enabling enterprises with the
power and flexibility of internet
& On Demand
Internet of Things
World of connected devices,
designed to learn & execute
intelligent choices
Mobility
Utilizing the potential of
Handheld devices for increased
productivity including BYOD
Agility of Engagement
Moving the scope based partial
engagements to Outcome based
growth engagements
The On Demand Economy
Everything available on Demand,
reduces the upfront commitment of
capital
The Future of work
The rise of remote worker,
preferences to flexible workspaces
around the world
5. A Global Marketplace
And your Crowdsourcing API for Enterprise Technology skills
Effective
distribution of L1,
L2, L3 Support
Services
Capabilities across
geographies and
countries
Time flexible
freelance
consultants for on
demand access to
skills, available
24X7 for remote
and online support
Immediate
coverage to 23
countries in
Emerging Markets
across Asia, Africa,
Middle East and
Australia
Immediate access
to 700+OEM Skills
of various expertise
levels and Project
Management with
possibility to
further training
5100 Services
Partners
43,000 Freelance
Consultants
23 Countries
700+ OEM
Skills
6. of the Worlds Tech
talent and
opportunities for
skill exchange
70%
300%
Labour Arbitrage in
resource cost with
worldwide
fulfilment
100%
Cost optimization by
promoting more
vendor choices
Our Positioning
Offering Value by Fulfilling gaps, Labour Arbitrage or just Ironing the Creases.
7. What we Sell
The options for Commercial Engagement with the target partner base
Productized Services
utilizing the specific pool of
resources creating virtual support
teams
White Labelled Managed
Services
from proven and world class NOCs
built by domain experts across the
world
Access Subscription
billed Annually, for the Platform for all
companies and individuals who would
benefit with the offerings
Solution Distribution
Enabling the Solution Vendors reach
SMB Partners worldwide, to create
more opportunities and address newer
markets
Recurring and Ad-
hoc Revenue
Models
8. Explore and Exploit thousands of
partners to fulfill the complex
projects, across geographies
Scale up your market reach out with
custom campaigns to enable channel
sales, build and expand partner
network
White Label solutions and Talent-
as-a-service offering to enable the
SMB for hitting the accelerator.
Reach out to the exact target
market of SMBs through our
network, Also explore RMA &
Service Renewals Support
Collaborating for growth
Value based Engagement Models for specific categories of customers
SMB
Large
SIOEM
Solution
Vendors
9. How do we engage?
Agile Engagement Models to align towards the business enablement
Remote Support
Ticket Based
SOW Based
Time Based
Onsite/Field Support
SOW Based
Time based (Per day etc)
Professional Services
Short Term
Long Term
Project Based Services
Short Term
Long Term
10. Telephony solutions from Avaya, Cisco, UC & Collaboration
solutions from Avaya, Cisco, Microsoft
Voice &
Collaboration
Data & Wireless
Contact Centers &
Applications
Clouds, Platforms and
Storage
End User
Computing
Technologies in Focus
The established and emerging Technologies, available On-Demand.
Network products from Cisco, Juniper. Wireless products
from
Contact Center solutions from Aspect, Avaya, Cisco.
Enterprise applications for ITSM, BI & Analytics
Private cloud deployments on IBM/HP/Dell Platforms,
Third party clouds like CA. Storage solutions from Netapp
End user tech support, End User Apps, End user Security,
DLP, User Audits, HDD Hardening
11. Joint Bidding
Engagement at bidding level, utilizing the cost optimization to build
more revenue.
Partner Onboarding
Partner Onboarding and management for various short term and long
term strategies and programmes
Projects Delivery
SOW Based project delivery across Multiple Geographies on partner
engagement model
Project Based Sourcing
Project based talent sourcing for short term across skill
Team Ramp up
Specialized recruitment for technology and management profiles and
contract resourcing
Team Ramp up
Recruitment/Contract Staffing
Project based sourcing
Projects delivery
Partner Onboarding
Joint
Bidding
Engagement Roadmap
How we envision to deliver Value & Optimization to large System Integrators
12. The Business Traction
We are being considered as Enabler and this is just the start.!
Strategic
Customers
Considering us
Strategic
Alliances
End
Customer
Domains
Manufacturing Retail BFSI System
Integration
Consulting
13. Some of our Insights
Some cases where we have Delivered to create value for engagement.
Vendor
Aggregation in 12
Countries
For a SMB SI in India,
as part of 16 Million
USD Voice Services
deal.
Delivered in 11 days
For IoT Solutions
Company in Singapore,
as part of its solution
proposed for
Singapore
Government.
Delivered in 30 days
Prototype
Development for
IoT
NetApp Data
Migration
For SMB Tech Solutions
Provider, enabling a
8.5 Million Rupees
order.
Delivered in 20 days.
For a Tech Distributor
in UAE, enabled
bidding for a SOC
Deployment Project in
KSA.
Delivered in 30 Days
SOC Consulting
Solution
Deployment
across 1000
locations
For ATM eSurveillance
Services Company in
India, deployment
across 1000+ Sites
Ongoing.
14. “There are routes not to be followed,
armies not to be attacked,
citadels not to be besieged,
territory not to be fought over.”
Sun Tzu, "The Art of War"
Reach us at:
Oxxus Technologies Private Limited
1207, Realtech Park,
Sector 30A, Vashi, Navi Mumbai – 400 703
Ph. +91 22 27815811 | Email: contact@uniserved.com | Web: www.uniserved.com
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