Alona Moroz

Kiev, Kiev Ukraine

Customer Experience Consultant

Advertising / Marketing / PR

Helping small and medium-sized enterprises from tertiary sector to improve customer experience. STEP 1: I test product myself walking through customer journey. STEP 2: I find all the bottlenecks, obstacles and weaknesses and offer how to remove them. STEP 3: I emphasize all the strength of a product and share ideas how to turn them into WOW-effects.