1. Ashley
Lane

2.  According to human resource, Emotional Intelligence is
the difference between those who become successful in
life and those who struggle.
Emotional Intelligence is made up of a set of skills that
enables people to benefit from their own self-
actualization and independence in order to interact with
others in socially responsible and healthy ways.

3. Daniel Goleman wrote a book Emotional Intelligence:
Why It Can Matter More Than IQ.
Emotional intelligence was defined by Daniel Goleman
as “the capacity for recognizing our own feelings and
those of others for motivating ourselves, and for
managing
emotions well in ourselves and in our
relationships.”

4. Develop Self Listen to Others
I Awareness I
N N
T T
R E Develop
A Manage Your
R Interpersonal
P Emotions
P Skills
E E
R R
S S Help Others
O Motivate Yourself
O Help Themselves
N N
A A
L L

5. Examples
Develop Self-Awareness Noticing whether you have
raised your voice because you
are angry or surprised.
Manage Your Emotions Deciding whether expressing
strong emotions will facilitate or
interfere with your goals
Motivate Yourself Seeking help from a trusted
mentor
Listen to Others Paraphrasing what you hear to make
sure you understand someone
before responding emotionally.
Develop Interpersonal Deciding whether and how to
share your Skills emotions with a close friend
Help others Help Themselves Providing emotional support to
a distressed friend

6. The Four Branches of Emotional Intelligence
Perceiving Emotions: The first step in understanding
emotions is to accurately perceive them.
Reasoning With Emotions: The next step involves using
emotions to promote thinking and cognitive activity.
Understanding Emotions: The emotions that we perceive can
carry a wide variety of meanings.
Managing Emotions: The ability to manage emotions
effectively is a key part of emotional intelligence.

7.  A study at Islamic Azad University
 A test to determine the relationship between emotional intelligence, life
satisfaction, and determining their communication skill test effectiveness.
 Included forty students who had low scores in life satisfaction and
emotional intelligence. Two groups randomly picked and twenty in each.
 A communication skills training program was conducted for both groups.
 In 1-5 hours, 8 sessions and a post-test was done on both groups after
training.
 Results proved a significant relationship
between emotional intelligence and life satisfaction. Communication skill
training significantly enhanced the emotional intelligence and life
satisfaction.

8. o Bigelow, D. (2008). The Other Kind of Smart: Boost Your
Emotional Intelligence for Greater Power and
Joy at Home, Work, and Play. 155.
o Engleberg, I. N., & Wynn, D. R. (2013). Think
Communication. Pearson.
o Ghorbanshiroudi, S. (2011). The relationship between
emotional intelligence and life satisfaction and
determining their communication skill test effectiveness.
Indian Journal of Science & Technology, 1560-1564.
o Goleman, D. (1999). Why It Can Matter More Than IQ.