Al-Khouri, A.M. (2012) 'Identity Management Infrastructure in the UAE', FutureGov Forum, February 21-22, Jakarata, Indonesia.

1. We build the future economy
Key Note:
Identity Management
Infrastructure
United Arab Emirates
Date: Tuesday – 21 February 2012 Time: 1:40 PM
Venue: Shangri-La Jakarta, Indonesia
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae
Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2010 Emirates Identity Authority. All rights reserved

2. Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflections and Learned Lessons
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

3. Agenda
• Introduction: Emirates Identity Authority
Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

4. About Emirates Identity Authority
Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.
The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

5. About Emirates Identity Authority
Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.
The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

6. Global Drivers of Modern Identity Systems
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

7. UAE Program: Key Objectives
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

8. Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

9. Setting Directions ?
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

10. Key Strategic Components
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11. Strategic Plan 2010-2013
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

12. Strategic Plan 2010-2013
Population Infrastructure Developing Organisational
Enrolment Development Applications Systems
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

13. Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

14. Strategic Plan 2010-2013
Population Infrastructure Developing Organisational
Enrolment Development Applications Systems
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

15. Enrolment Process
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

16. Strategic Initiatives: Enrolment Process Reengineering
• Business Process Re-Engineering
• Capacity Increase: 30,000 a day
• Linking Enrolment to Services
• Linking Enrolment to Residency
issuance for expats
Population
Enrolment
5.8 Infrastructure
Development
Developing
Million enrolled.
Applications
Organisational
Systems
In contrast of: 1.2 million people were enrolled
from 2005 to 2009.
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

17. More than [60]
Registration Centers
across the country
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

18. Strategic Initiatives
• Integration Platform
• Online Validation Gateway
Population Infrastructure Developing Organisational
Enrolment Development Applications Systems
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

19. Integration Platform
Keeping Population Register up to date
Support Decision Making
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

20. Integration Platform Architecture
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

21. ID Card: Not just another plastic card !
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

22. Validation Gateway Services
Strategic initiative
designed to support
Primary Goals the development of
digital & knowledge
• Authenticating ID card holders economy in the
UAE… and envisaged
• ID Validation to introduce a
radical change in
how G2C services
• Digital Signature and Time Stamp are provided both in
Public and Private
sectors.
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

23. Validation Gateway General Architecture
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

24. Validation Gateway General Architecture
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

25. Digital Economy: what is it ?
… the Digital Economy is an
Information and Knowledge-Based Economy
“The new source of power
is not money in the hands of a few
but information
in the hands of many”
John Naisbitt
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

26. Digital Economy: Critical Considerations
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

27. Infomediaries role in electronic transactions ...
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

28. Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

29. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

30. Technicality …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

31. Scope Creep …
• “… adding features and functionality (project scope)
without addressing the effects on time, costs, and
resources, or without customer approval.” (PMBOK)
• “is the piling up of small changes
that by themselves are manageable,
but in aggregate are significant.”
http://management.about.com/cs/projectmanagement/a/PM101.htm
“the change in a project's scope
after the project work has
started. Typically, the scope
expands by the addition of new
features to an already approved
feature list.”
http://www.mariosalexandrou.com/definitio
n/scope-creep.asp
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

32. Business Operating Model …
Current Focus Long Term Focused
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

33. Choice of Biometrics ….
False Acceptance
Vs.
False Rejection
• Fingerprints
• Iris Recognition
• Facial Recognition
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

34. SDK – Tool Kit
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

35. SDK – Tool Kit
the UAE Government has taken the lead to develop and distribute
the toolkit for the ID card integration.
In Europe, Malaysia and South Korea that are major users of
national ID cards and PKI, the toolkit and ID card integration is left
to the service and solution providers .
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

36. SDK – Tool Kit
Dubai Courts: the use of card readers
shortened data entry process from
10 minutes to 5 seconds.
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

37. SDK – Tool Kit
Study1:
Readers will yearly save 2 million working days
Study 2:
PKI authentication yearly savings $1 trillion
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

38. Dimensions of eBusiness Performance
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

39. Management…
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

40. Famous Triangles !
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

41. Organisation Focus Pillars …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

42. Excellence Criteria
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

43. The New Players in Government Business …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

44. Customer Service Development Initiative
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

45. Change Management …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

46. What do you see ? …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

47. Building Blocks of Change Phases …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

48. Organisation Productivity during Change …
Wish for immediate success
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

49. Performance Management …
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

50. Balance ScoreCard [Performance Monitoring]…
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

51. Monitoring tool …
Leadership uses Balance
Scorecard to monitor
organisational performance.
Strategy Support Office was
established to follow up on
strategic and operational
KPIs, and the 3Es: Efficiency,
Effectiveness, Efficacy.
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

52. Dr. Ail M. Al-Khouri
Director General | Emirates Identity Authority |
United Arab Emirates |
ali.alkhouri@emiratesid.ae | www.emiratesid.ae
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved