Ali Rehman is seeking a position utilizing his communication and teamwork skills. He has over 10 years of experience in debt collection and recovery for banks and telecommunications companies in Pakistan and the UAE. Currently, he manages a team as Manager of Collection and Recovery at First Solution Management Services in Dubai. Previously, he held roles with increasing responsibility in recovery at Citibank and Askari Commercial Bank in Pakistan. He has received several awards for his performance and achievements.

1. CURRICULUM VITAE
ALI REHMAN
Pakistan Cell: + 971 529492340, + 971 562978640
Email: ali_rehman333@yahoo.com & alirehman.aui@gmail.com
Objective
To achieve a position in a professional organization whose strength is people, style is
teamwork, goal is excellence, and where my ability to communicate and liaise effectively with
a diverse client group in a friendly and diplomatic manner can be put to good use.
Experience
First Solution Management Services Dubai, UAE
March 2013 to date
Manager (Collection & Recovery)
Monitoring ceased customers for Tele-Communication (Etisalat) also managing Debt
collection Credit Card, Personal Loan, (Barclays Bank, Mashreq, FGB) with the Team of (6)
Team Leader, (30) Collection Officers & (2) field collectors.
CITIBANK N.A Pakistan
Authorized Signer (Full Time Employee)
Jun 2007 to June 2011
Area Supervisor Recovery (In-House & Agencies)
I have been managing recoveries for different products card & loans (Written-off portfolio)
and have been achieving the given target by the higher Management. I have also recorded
the highest recovery for the year of 2009 & 2010.
Responsibilities Includes:
 Planed Recovery policies and processes and check its implementation.
 Encourage and train the subordinates, appraise and evaluate Team member's
performance and offering counseling.
 Direct and handle the daily activities of Recovery’s Team.
 Organize regular target numbers and also Team reports for Sr. management.
 To minimize the losses by achieving set benchmarks also offering settlements and
waivers to boost the recovery figure.
 Legal proceeding and foreclosures.
 Assist hire and train employees, evaluate staff's performance.

2.  To develop & organize training modules for recovery officers in order to optimize
productivity and efficiency.
 Feed back to Policy about the portfolio performance and local environment.
 Association with Fraud Risk Management unit to control Frauds and initiate litigation
if required.
Askari Commercial Bank Ltd Pakistan
Collection officer, Supervisor Hard-Core & Acting Recovery Manager
March 2002 to June 2007
Responsibilities Includes:
 I have been working as Collection officer than supervisor in (Hard Core) and Acting
recovery Manger for cards and personal loan.
 To ensure that the targets are achieved and accounts are managed properly.
 Generate various reports for Collections/Recovery and staff’s performance , which
include:
1. Ageing analysis report
2. Collector’s performance report
3. Cash flow analysis report
4. Call Monitoring
 Organize ongoing training to achieve high standard of staff’s response and enhance
collection efficiency to cut down cost on capacity & infrastructures to survive within
assigned budget.
 Carryout effective capacity planning on monthly basis and maintain requisite
collection strength.
 Communicate and report to the management on a regular basis of departmental
performance and to resolve issues that need the management decision.
 Work on process improvement and innovation.
Rewards, Recognitions & Achievements
 Country wise Best Supervisor Award for the year of 2009.
 Country wise Best customer’s handling Award of the month on numerous occasions.
Surprise Awards at Citibank (3 times)–Cash prizes.
 Assisted in launching the card-pro Systems at Askari-bank.
Technical Skills
 Proficient in Microsoft Office.
 Having ability to operate all types of banking software
 Excellent Communication and Interpersonal Skills.
 Enjoy teamwork.
 Ability to meet work in deadlines and extreme pressure situation.
Training Course

3.  Tele Calling and Customer care.
 Setting for Goals Achievements.
 Time & Stress Management.
 People Handling Strategies & Collection Control Management.
 Anti-Money Laundering.
Education
 Matriculation,
 Intermediate
 Bachelor of Business Administration (2001 to 2005)
Personal Profile
 Father's Name: CH Ali Muhammad
 Date of Birth: Dec 30th, 1979.
 Marital Status: Married
 Nationality: Pakistani.
 Religion: Islam.
 Pass port# FK9154341 {Expiry 12.06.2016}
 Languages English, Urdu / Punjabi, Hindi
 Driving license # 1975148 valid up to 28/11/2023
REFERENCES:
• Available upon request.