sap crm training headquartered inside phoenix az arizona, united states, and it is advertising and marketing existence on chennai, the indian subcontinent. sappractices can be a sap training consultant corporation paying attention in sap instruction, sap staffing along with sap visiting services. http://sappractices.com/sap-business-suite/crm

1. SAP CUSTOMER
RELATIONSHIP
MANAGEMENT

2. COURSE TITLE SAP CUSTOMER RELATIONSHIP
MANAGEMENT TECHNO FUNCTIONAL
BATCH START EVERY MONTH 1ST,15TH,30TH WE START NEW
DATE BATCHES
PRICING AND EMAIL : training@sappractices.com
REGISTRATION CALL US : 001.602.761.7697 (OR)
001.602.384.5761
COURSE 60 DAYS ( 1.5 HRS/DAY) . TOTAL 90 HRS
DURATION
COURSE DELIVERY ONLINE
SAP SERVER 2 MONTHS DEDICATED SERVER ACCESS (24/7)
ACCESS
WHO SHOULD DATA CENTER/INFRASTRUCTURE
ATTEND SPECIALISTS
SAP NETWORK SPECIALISTS
SAP OS SPECIALISTS
STORAGE/SAN SPECIALISTS
SAP DATABASE ADMINISTRATORS
SAP BASIS AND WEB AS EXPERTS
MYSAP.COM COMPONENT SPECIALISTS
SAP FUNCTIONAL SPECIALISTS
SAP ABAP, J2EE, AND OTHER DEVELOPERS
SAP INTEGRATION EXPERTS
HIGH-AVAILABILITY AND DISASTER
RECOVERY SPECIALISTS
SAP TRAINERS
SAP SECURITY SPECIALISTS
FRONT-END OR USER INTERFACE
DEPLOYMENT SPECIALISTS
DOCUMENTATION SPECIALISTS
SAP OPERATIONS/SYSTEMS MANAGEMENT
PROFESSIONALS
SAP HELP DESK ANALYSTS
COURSE DELIVERY ONLINE INSTRUCTOR LED TRAINING COURSE
MODEL USING CISCO WEBEX.

3. SAP CRM TECHNO-FUNCTIONAL COURSE CONTNENT
SAP CRM -FUNCTIONAL SAP CRM - TECHNICAL
INTRODUCTION TO SAP CRM CRM FUNDAMENTALS
 CRM Customizing Fundamentals  Introduction to SAP CRM
 Over view of CRM Architecture  Basics and Architecture
 Business Partner  SAP CRM Marketing
 Business categories  SAP CRM Sales
 BP Roles & Grouping, BP  SAPCRM Services
Relationships  SAP CRM Web Channel
 Business partner Hierarchy  SAP CRM Partner Channel Management
 Organizational Management  SAP CRM Interaction Center
 Organizational Model, Org  SAP CRM Field Applications
Determination  SAP CRM Analytics
 Territory Management
 Territory Hierarchy Levels BASE CUSTOMIZATION OF SAP
 Product Master CRM 7.0
 Attributes & Set Type, Hierarchies &
Categories,  SAP CRM Overview
 Product types, Maintain Products  Business Partners
 Transactional Processing  Organizational Management
 Business Transactions  Product Master
 Item Category  Transaction Processing
 Activity Management  Activity Management
 Business Activities  Partner Processing
 Partner Processing  Actions
 People Centric CRM
MARKETING
EXPERIENCE ON CRM 7.0 USER
 Marketing Planner & Campaign INTERFACE
Management
 Marketing Calendar  Describe the different UI elements and
 Personalized Mail Forms know how to personalize them
 Segment Builder  Explain the concept of Business Roles and
 Customer Segmentation, Attribute know how to maintain them
List, Info sets  Understand the Navigation Bar
 Product Proposals Customizing and how to integrate other
 Campaign Automation web
 External List Management  Get a basic understanding of the
 Lead Management architecture of the User Interface
 Lead Questionnaire  Understand the UI Configuration Tool

4. and perform layout changes
SALES  Explain the Design Layer Concept
 Perform customer specific enhancements
 Opportunity Management with the Easy Enhancement Workbench
 Sales Cycles in Opportunity  Explain the Component Enhancement
management. Concept
 Surveys and Questionnaire in  Explain how to create skins to adapt the
Opportunity management UI to your corporate identity
 Order Management  Understand Web Services and the Web
 Contract management Service Tool
 Copying Controls
 Sales Cycle, Tools – Buying Centre & CUSTOMIZING SAP CRM 7.0
Sales Agent USER INTERFACE
 Special functions in order
management  Business Layer
 Generic Interaction Layer: Basics
SERVICE  Business Object Layer: Transactional
Services
 Service order management  Enhancement of Data Model with the
 Complaints and Returns Application Enhancement Tool
 In-House Repair Management  Enhancement of Generic Interaction Layer
 Installed Base management Components
 Installed Categories  Simple Objects
 IB Components  Presentation Layer
 Objects, Object Family  UI Component Development and
 Assign Object Family to IB Category Enhancement Concepts
 Service agreements and service  Views, View Sets, Custom Controller,
contracts Window, Navigation
 Warranty claims  Component Interface and Usage of
Components
CRM USER INTERFACE (WEB UI)  Cross component Navigation
 Implementation of Value helps
 UI concepts and UI V’s SAP GUI  Editable Overview Pages
 Business roles  Tables in views
 Authorization roles  Transaction context
 Navigation bar profile  Component Enhancement Examples
 Work center link group  UI Types
 Direct links and logical links  Global Data Context
 Enhancing the existing business roles  UI Configuration, Transaction Launcher
 Linking business role to org model.
 Transaction launcher

5. USA Office: BELL RD & N 26th Street), Phoenix, AZ 85032. Email : sappractices@gmail.com
Phone : 001.602.384.5761, 001.602.761.7697 Web : www.sappractices.com
Contact : Mr.Raj (Director Operations)