3P's of Customer experience @ Retail in brief

1. 3P’s Customer Experience @ Retail Abdulrahman Alghamdi

2. Customer experience (CEX) "Customers always get more than they bargain for, because a product or service always comes with an experience. By "experience," we mean the "takeaway" impression formed by people's encounters with products, services, and businesses—a perception produced when humans consolidate sensory information." (Carbone and Haeckel 1994)

3. Customer Experience Every day Focus

4. Customer Experience x Every day Focus

5. Customer Experience our every SECOND focus

6. 3P’s CEX @ Retail What is customer experience ?

7. Customer Experience Our Customers

9. Imbalanced customer experience POS I T I V E Expectation point has been exceeded on both business and emotional level and relatively balanced giving rise to a positive customer experience Imbalanced customer experience

10. Imbalanced customer experience POS I T I V E Imbalanced customer experience

11. Imbalanced customer experience POS I T I V E Imbalanced customer experience

13. Every interaction provides an opportunity to enrich customer experiences.

14. A customer experience is a dynamic rather than a static construct. As each expectation is exceeded, the bar raises for the next experience.

15. Delivering positive customer experiences requires constant feedback and evaluation from a customer perspective. This should take both internal and external evaluation.