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Spscgn antje lamartine_useradoption_howtoengageyourorgearly

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Solutions get delivered all the time, but getting the Business to adopt a solution is not automatically guaranteed. Business Users have their own priorities and deadlines, and when their needs are not considered, a new solution is often viewed as nothing more than a disruption to their work. But it doesn’t have to be that way.

In this session, Antje Lamartine will review common User Adoption challenges based on real-world scenarios and present strategies that will help you engage Business Users early and make them feel included.

Veröffentlicht in: Technologie
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Spscgn antje lamartine_useradoption_howtoengageyourorgearly

  1. 1. Gold SilverPlatinum
  2. 2.  www.linkedin.com/in/antjelamartine  https://www.xing.com/profile/Antje_Lamartine/cv
  3. 3.  GDPR / Security & Identities  Licenses  Teams, OneDrive, SharePoint….  Network  ….
  4. 4. Technology alone will not solve the problem
  5. 5. Need
  6. 6. All Team Members
  7. 7. THEY need YOU think
  8. 8. Business Scenarios As someone in IT; I want to have a single version of a data security agreement; and I am successful when documents can be assembled with less errors in less time
  9. 9. User Personas • Reliable teammember • Has been with the company for more than 2 years • Has laptop, occasionally works from smart phone • Regular core work hours, travels little • Collaborates mostly internally • Main customers are own teammembers
  10. 10. What the User Needs
  11. 11. From a PM Point of View:
  12. 12.  Focus on Solution rather than Need STAY IN TOUCH
  15. 15. Support team) REWARD
  17. 17. BE MINDFUL
  18. 18. Fear
  19. 19. See – Feel - Change Analyze – Think – Change I have to change I want to change
  20. 20. Sponsor ship Buy- In Involve ment Impact Communi cation Read iness Stake holders Business Scenarios & User Personas
  21. 21. Don‘t forget to visit our sponsors who made this day possible! Thank you!
  22. 22. https://techcommunity.microsoft.com/t5/Driving-Adoption/ct-p/DrivingAdoption https://docs.microsoft.com/en-us/office365/customlearning/champ_o365guide https://www.edx.org/course/microsoft-service-adoption-specialist-2 https://blog.splibrarian.com/2014/07/02/land-of-confusion/