User experience is the sum of experiences across all dimensions of all solutions and the user’s interaction with it including its functionality and quality attributes. It is the sum of all interactions with the solution and the results the solution provides. Solution usability is much, much more than a user interface
Users experience the complete operational solution across its entire scope and experience its functional and quality properties. The solution architect must be aware of the usability of designed solutions. Usability is not an afterthought: it must be embedded in the overall solution design from the start
The dimensions of solution usability are:
• Components of overall solution
• Functional components of solution
• Quality properties
The complete solution Is always much more than just a bunch of software. Implementing the end-to-end components of the solution positively impacts on solution usability and utility. Without the complete view there will be gaps in the usability of the solution.
Enterprise architecture needs to provide leadership in defining and implementing approach to measuring solution usability. Enterprise architecture needs to define standards and associated frameworks for
• Overall experience
• Solution usability
Each of these needs to include measurement and analysis framework. Solution architecture needs to incorporate these standards into solution designs. Individual solutions incorporate usability standards
Overall set of solutions comprise the experience.