1. Education
Alaa Ahmed Abd El-Hamid Ali
Uae-Abu Dhabi
Mobile: 971529907992 /971567266331
E-mail: Alaa_tec2010@yahoo.com
Hardworking senior sales Executive / customer services. Possesses nine years’ experience in
sales/customer services & sales coordinator of telecom, Banking and insurance industry Strong ability to
convince customers towards optimal sales, through high level of determination, positive attitude and hard-
work, Managing, reviewing progress and delivering the client’s advertisement projects. Vast experience in
Customer Service, Call Centers, CRM – Business Processes and Quality Assurance in mobile operators ,
Expert in developing business process (end to end) of the company’s products and services by gathering
the needed info and requirements from concerned entities starting from the customers ’point of view ending
in a clear, easy and quick list of duties for Customer Service & Sales representative. Specialized in auditing
and analyzing customer facing issues
Seeking a managerial position in multinational organization, where my technical, analytical, interpersonal
skills can be utilized and promoted professionally
 Sales Executive course, March 2016 Du Telecom Academy
 Large Enterprise & government sales Course Du Telecom Academy
 Business Management course ,2008 Cairo university
 Bachelor of law certificate ,May 2007 Cairo University
 Major: In Corporate and Commercial Law
 Grade: Good
April 2013 till Present : Emirates Integrated Telecommunications company ( du Telecom )
 Retail Sales Team Leader
 Retail senior sales Executive
 Large Enterprise & government Senior Sales Executive
 Analyst -LE Sales
Training Courses& Segment
Objective
Professional Summary
Work experience

2. Government and LE Mobile
Consumer Mobile
Enterprise Mobile
Consumer Fixed
FNL& Home Services
roles and responsibilities
 Handle personal, enterprise and government, Budget SME accounts
 Meets Customer needs by suggesting products that suits customer satisfactions
 Activating prepaid/post-paid lines; Smartphone offers and updating customer accounts as per
customer request
 process payments
 educate customers on products and services
 obtain necessary credit information or deposits when appropriate
 assist customers with service and billing requests
 assist with in-store merchandising
 meet established sales objectives
 identify customer needs, offer the most appropriate solutions and overcome objections
 maximize sales profitability by focusing on key business initiatives or promotions
 build new customer accounts in company databases/billing systems
 Presents sales reports to company managers, directors
 Suggests adjustments and revisions to promotional strategies to improve sales and profitability
Jan 2010 till 2013: Star services
Account Manger Assistant (handling government company Accounts )
roles and responsibilities
 Managing a portfolio of accounts
 Using contacts to generate new business
 Engaging in project management duties
 Delivering presentations
 Attending meetings with clients
 Maintaining good relationships with clients
 Responsible for the development and achievement of sales through the direct sales channel.
 Focusing on growing and developing existing clients, together with generating new business.
 Write business plans for all current and opportunity tender business.
 You will act as the key interface between the customer and all relevant divisions.
March 2008 till 2010: Miser Insurance
 Sales Coordinator 2009

3.  Senior Sales Executive 2008
roles and responsibilities
 Supporting the field sales team
 Ensuring that staff uniforms and personal appearance are always clean and professional.
 Carrying out administrative tasks such as data input, processing information, Organizing
sales promotional campaigns.
 Contacting potential customers to arrange appointments.
 Speaking with customers using clear and professional language.
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales Department.
 Making follow-up calls to confirm sakes orders or delivery dates.
 Responding to sales queries via phone, e-mail and in writing.
 Accurately analyzing and assessing statistical data.
Jan 2007 till 2008 : Tele performance
Call Center agent
roles and responsibilities
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing
information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
 Sells additional services by recognizing opportunities to up-sell accounts; explaining new
features.
 Maintains call center database by entering information.
 Keeps equipment operational by following established procedures; reporting malfunctions.
 Updates job knowledge by participating in educational opportunities.
 Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments
2006 till 2007: National Bank Of Egypt

4. Sales Executive
roles and responsibilities
Achieve the agreed individual sales targets ensure compliance with the bank’s policies and
procedures.
• To build and maintain effective business relationship with customers
• Promote bank retail products and services to potential customers by making proactive sales
efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
• To assist in conducting promotional activities, meetings and road shows in the assigned area to
achieve the budgeted sales volumes
• To ensure the submitted customer applications and documentations are complete and error
free
• To follow up for Document discrepancies which have been approved as Deferrals
• Minimize errors and act upon them for correction and re-submission if any.
• To provide Sales MIS to Team Leader on regular basis.
• To provide ongoing customer / market feedback to Team Leader to improve business
 Business Management course
 misr insurance Marketing courses
 First aid course Abu Dhabi Municipality
 Course of the Abu Dhabi Statistics Centre
 Customer Interface Management Skills
 Business Process Mapping, Analysis and Modelling
 Customer Interface Negotiation Skills
 Communication Skill Course
o Languages
▪ Bilingual abilities: Fluent Arabic and English.
o Computer skills:
▪ Proficient use CX, Siebel and IN
▪ Proficient use of Microsoft Office (Word, Excel, PowerPoint and Visio).
o Analytical & diagnostic skills.
o Able to work under pressure and meet deadlines.
o Superior customer handling skills.
o High sense of time management.
Training Courses
Personal skills

5. o Persistent and able to communicate with other departments.
o Has the ability to create a link between the specialists & the superior management.
o Computer literacy
o Self-confident
o Reading.
o Travelling & Outing and Fishing
o Date of Birth : 18/10/1985.
o Place of Birth : Egypt.
o Nationality : Egyptian.
o Military Service : Fully Exempted
o Marital Status : Single
Personal Data
Extra-curricular
ACTIVITIES