1. The document solves a second order non-homogeneous differential equation using the method of undetermined coefficients. It finds the general solution and the solution satisfying the given initial conditions. 2. The general solution is the sum of the complementary solution and particular solution. The complementary solution is the sum of two exponential terms and the particular solution is the sum of sine and cosine terms. 3. The initial conditions are used to find the values of constants in the general solution, resulting in the final solution being a combination of exponential, sine and cosine terms.