2. akshaychauhan.com
DEFINITION
Service Design is crafting a service ecosystem that
makes everybody involved in the interaction of that
service have a positive interaction.
Being service designer is like being a writer, writing a beautiful storyline that is
favourable to all the characters in the movie. In that movie everybody wins.
3. akshaychauhan.com
Goods Dominant logic
- Less connection with users
- Only return when product breaks
Service Dominant logic
- More touchpoints with customers
- Faster feedbacks
- Long term relation with customers
WHY - PRODUCT vs SERVICE
6. akshaychauhan.com
PROCESS
Documentation
{
- Persona ( Data driven or Ad Hoc )
- Interviews with customers and stakeholders
- Customer Journey Maps
- Stakeholder Maps
- Value Network Maps
- Service Blueprint
- Implementation Plan
- Business Model
8. akshaychauhan.com
GLOBAL SERVICE JAM VANCOUVER 2015
● Service Design Hackathon
● 300+ Projects
● 95 Participating countries
● 48 Hours
● Vancouver Service Jam hosted at Emily Carr University
#GSJam on Twitter and Instagram
14. akshaychauhan.com
VANCOUVER SERVICE JAMMERS 2015
Check out my team project
bit.ly/Mood-food-Vancouver
Check out rest of Vancouver
Service Jam projects
bit.ly/gsjam-vancouver-2015