NVC in management

1. NON-VERBAL
COMMUNICATION
BY-AKHIL SHANKAR

2. IMPORTANCE OF COMMUNICATION
The greatest need of a human being is
psychological survival: to be understood, to be
appreciated, to be affirmed, to be validated.
Ability to communicate distinguishes human
being from animals; one individual from another.
Communication skills(cs) & human mind, 2 most
powerful tools at our disposal.
Being best is not good enough; others must
believe that you are best
 Vital ladder to all career & personal
development; strongly co-related with career
success & increased financial rewards.

3. CONTD
… The only completely portable skill:
 Used in every relationship
 Needs whatever career path you choose
 Good communication skill is foundation of successful
professional & personal relationships.
 Good communication skills can heal:
 Good doctors communicate effectively with its patients
 Doctors who communicate effectively with patient are
good doctors
 When doctors use communication skills effectively, it’s a
win-win situation
 Doctors identify their patient’s problems more accurately

4. HISTORY OF COMMUNICATION
 Non-verbal
communication: 1,50,000
years
Oral communication:
35,000 years
Written communication:
6000 years

5. WHAT IS NON VERBAL COMMUNICATION?
 Communication without words; messages expressed
through gestures & signals; transmission of messages by
a medium other than speech/writing.
 When we interact with people, we continuously give &
receive countless wordless signals.
 The way you walk, talk, sit & stand, all say something
about you.
 Whatever happens inside you gets reflected outside.
 N.V.C messages arrive before verbal messages.
 N.V.C comprises of body language, eye contact, voice
inflection/modulation, facial expressions, etc. It sends
unintended signals to others.

6. CONTD
…
 Non verbal behaviour expresses emotion, conveys
attitudes, communicates personality traits &
modifies/reinforces verbal communication.
 N.V.C is essentially a body language: our body, a major
source of non verbal messages.
The factors are:
* Eye contact * facial expressions
* Gestures * head movements
* appearance * body posture, stance & proximity
* Body contact: touching, shaking hands
* Tone, volume & intonation of voice
* Dress & grooming

7. CONTD..
Non verbal communication can play 5 roles:
 Repetition: they repeat message you are making
verbally; reinforcing content of verbal one sending a
powerful message.
 Contradiction: they can contradict a message you are
trying to convey; you say something, your body
language reveals something else.
 Substitute: for eg: your eyes can convey a far more
vivid message than your words.
 Complementing: they can add to verbal message; a
boss who pats a person on his back in addition to give
him praise.
 Accenting: accent/underline a verbal message; eg:
pounding a table.

8. THE POWER OF N.V.C(ACTION SPEAKS
LOUDER THAN WORDS)
 Research suggests:
 Only 7% effect is produced by spoken words.
 Only 38% effect by tone, inflection & other elements of
voice.
 55% by n.v communication: body language, eye contact,
etc.
 N.V.C is inherently connected to our feelings/emotions(blind
children, who never saw anyone smiling, smile).
 N.V.C is more truthful/genuine than verbal communication.
Mostly spontaneous. Hence, it cannot be
controlled/manipulated like spoken words.

9. WAYS FOR N.V.C
 Eyes: ‘ the window of the soul’ ; ‘ one’s eyes are more
accurate witnesses than ears’.
Maintain eye contact most of the time. Soft eye contact,
not aggressive; shift gaze to other parts of face.
Eye contacts generate impression of sincerity &
trustworthiness.
Eye contacts signal is needed to measure audience’s
involvement & interests towards speaker.
While speaking with a group(interview board), look at a
person for a few seconds, then shift gaze to another.

10. Facial expressions
Yourface,indexofmind,isrichestsourceofN.Vcues.
Face,mostreliableindicatorofaperson’sattributes,emotions&feelings.
Asmilingfaceismostcompellingpositivecommunicator.
6facial/emotionalexpressionsareuniversal&carrysamemeaningaroundworld:happiness,sadness,fear,anger,
disgust&surprise-Darwin'stheory.
Contd...

11. Touch
 Touch, most powerful form of connection; communicates
affection & attention; you are not alone, I am with you.
 There are 5,00,000 touch receptors in our skin; 3000 in a
single fingertip.
 Infants which have been held, touched & cuddled show:
 Greater gain in weight
 A higher level of activity
 Greater curiosity & capacity for learning
 Being less sick & live longer
 Friendship/warmth: pat on back, embrace, hug.
Contd…

12. Hands: the give away signals
Tightly clenched hands indicate tension, pressure
Standing & joining hands behind back: superiority & authority
Cupping 1/both hands over mouth, especially when talking: trying to
hide something
Putting your hand on cheek/stroking your chin portrays thinking,
interest, consideration.
Arms open & extended towards you: openness & acceptance.
Tightly crossed legs & crossed arms: extreme negativity; difficult to get
agreement.
Contd…

13. Handshake: the right way
I. Physical greeting conveys your pleasure in meeting other
person.
II. Be 1st
person to extend your right hand; offer a greeting;
almost always standing.
III.Go for a full handshake; firm but not strong.(Do not
cripple other person’s hand)
IV.It should not be limp/like dead fish handshake-lifeless
without any warmth.
V. Up & down, not back & forth, motion for 5-10 seconds.
Take enough time to introduce each other.
VI.Fingertip handshake indicates lack of trust.
Contd…

14. Postures: their meanings
 Indicates tension, relaxation, interest.
 Sitting with legs crossed & elevated foot moving
in slight circular motion: boredom & impatience
 Feet folded in ‘4’ position: arrogance
 Sitting on edge of chair & leaning slightly
forward: interest & involvement
 Walking with shoulders hunched & hands in their
pockets tend to be secretive & critical.
 Clearing one’s throat/covering mouth/tapping
fingers/whistling/twitching lips: nervousness.
Contd…

15.  Head tilted to a side suggest friendliness &
openness
 Raising of a eyebrows-disbelief
 Raising both eyebrows-surprise
 Brisk, straight walk: confidence
 Standing with hands on hips: readiness,
aggression
 Rubbing eye: doubt, disbelief
 Hands clasped behind back: anger, frustration,
apprehension
 Rubbing hands: anticipation
Contd…

16. Listening
 The process of receiving, judging &
responding to spoken/non verbal messages.
 Listening is with mind; a active process of
extracting information; primary reason to
acquire oral messages from others.
 To hear something with thoughtful
attention; listening is more than hearing.
Contd…

17. Listening involves 3 basic steps:
Hearing: Intently listening to what speaker says
Understanding: Understanding in own way what you hear
Judging: After ensuring you have understood what speaker has
said, think about whether it makes sense/not.

18. Listening skills
o Maintaining eye contact: To keep focused,
involved; at appropriate time you smile,
frown, laugh/be silent to let speaker know
you are listening.
o Avoid distractions: Don’t let mind
wander/be distracted by anything.
o Be a active listener: Ask yourself
questions as you listen. What key points
are being made by speaker.
Contd…

19. BODY LANGUAGE BY
CONFIDENT PEOPLEPosture: standing tall with
shoulders back
Eye contact: solid with a smiling
face
Gesture with hands & arms:
purposeful & deliberate
Speech: slow & clear
Voice tone: moderate to low, in
measured voice

20. N.V.CISNOTASCIENCE
 One size does not fit all when dealing with
human behaviour-it is like irrationality of
judging book by its cover
 Each person is unique. The underlying
causes of their signs & signals can be
different from ones you suspect.
 Interpretation of body languages should be
done carefully.
 A person’s
behaviour/appearance/attractiveness need
not represent his/her intelligence, tastes,
values/intensions.

21. "YOUR BODY LANGUAGE
SHAPES WHO YOU ARE"

22. Thank you