This document discusses verbal and non-verbal communication. Verbal communication involves expressing thoughts through words, either spoken or written. Challenges can arise from misunderstandings due to word choice, perspectives, or opinions on language. Non-verbal communication conveys wordless messages through facial expressions, eye contact, gestures, posture, proximity, and paralinguistics. While words account for less than 10% of conveyed messages, non-verbal cues like body language may be more believable. Effective communication relies on both verbal and non-verbal elements.

1. L/O/G/O
Business Communication

2. Presented By...
Geetanjali Bajpai
Apoorva Saxena
Asma Tahir
Akanksha Singh(34)
Akanksha Singh(35)
Neha Malviya
Course Instructor..
Prof.Shefali
Bakshi

3. communication
Communication
Verbal Non- Verbal
Speech Writing

4. Verbal communication
An act of expressing your thoughts with words.
Examples - speeches, face-to-face discussions, telephone
conversations, voicemail, television, radio, recorded
books and seminars, videos.
Challenges - Misunderstandings can arise because of:
• Poor word choice,
• Differing perspectives
• Subjective opinions regarding acceptable language
may result in breakdowns in communication.

6. EFFECTIVENESS OF VERBAL
COMMUNICATION
Informs.
Clarifies
Corrects
Feedback
Power Of Influence

7. NON VERBAL
COMMUNICATION

8. introduction
Nonverbal communication is process of
communication through sending and receiving
wordless messages.
Non verbal commmunication can be used for three
purposes:
1) Greetings
2) Specific Communication
3) Involuntary Nonverbal Communication

9. DIFFERENT FORMS OF
COMMUNICATION
1
1 Facial Expressions
2 Eye Contact
3 Gestures
4 Posture and Body Orientation
5 Proximity
6 Paralinguistics

11. CONCLUSION
The words we speak actually
account for less than 10% of the
message that we convey
The person you are speaking to
is more likely to believe the
message your body is
communicating
For example:
communication of an Infant

12. THANK YOU