December 2018 waste water bill

1. Questions about your Wastewater bill?
Wastewater Service & Emergencies
Or Questions about your water usage
IMPORTANT MESSAGES:
Call: (512) 610-6866
Email: ww@westlakehills.org
Call Crossroads Utility Services:
(512) 246-1400
BRE 0.160000
Your City of West Lake Hills Utility Statement
DPSY S_NEWPA GE 01-10572-07 01/10/2019 DASOR MGMT AND DINVESTMENT 100 E WHITESTONE BLVD
Account Name : Dasor Mgmt And Dinvestment
Service Address : 208 Westhaven Dr
Account Number Current Charges
Past Due After
Total Amount Due
01-10572-07 01/30/2019 $631.53
Service Period CYCLE Amount Enclosed
11/30/2018-12/31/2018 01 $
PLEASE FOLD ON PERFORATION BEFORE TEARING - RETURN THIS PORTION WITH YOUR PAYMENT
MONTHLY WASTEWATER USAGE
Account Number: 01-10572-07
Name: Dasor Mgmt And Dinvestment
Service Period: 11/30/2018-12/31/2018
Service Address: 208 Westhaven Dr
Rate Class: 002
Bill Date: 01/10/2019
Due Date: 01/30/2019
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City West Lake Hills
911 Westlake Drive
West Lake Hills TX 78746-4509
WASTEWATER USAGE
PLEASE MAKE CHECKS PAYABLE TO: CITY OF WEST LAKE HILLS AND
PLEASE PLACE ACCOUNT NUMBER ON CHECK TO ENSURE PROPER CREDIT.
Previous Year Current Year
ACCOUNT SUMMARY
Previous Balance 521.02
Payments 0.00
Past Due Balance $521.02
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**SINGLE-PIECE 1 SGL 111462AA10-A-1
21 1 SP 0.470
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DASOR MGMT AND DINVESTMENT
100 E WHITESTONE BLVD SUITE 148-328
CEDAR PARK TX 78613-1904
10000
00000
1
0
0.160000
31
WKAI120418RI86101-111462AA10.A.1.21.1.2.0.470-www.dataprose.com
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CITY OF WEST LAKE HILLS
911 WESTLAKE DR
WESTLAKE HILLS TX 78746-4509
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
0
1800
3600
5400
7200
9000CURRENT USAGE
Meter 632456009
Days 31
Previous Read 325,400
Current Read 334,000
Consumption 8,600
Avg / Day 277.4
WASTEWATER CHARGES
SERVICE CONSUMPTION CHARGE
Sewer 8,600 110.51
TOTAL WASTEWATER CHARGES $110.51
OTHER CHARGES
TOTAL OTHER CHARGES $0.00
SUMMARY OF CHARGES
Wastewater Total 110.51
Other Total 0.00
Current Charges $110.51
Total Amount Due $631.53
According to our records your previous balance of
$521.02 is past due. Please make a payment as soon
as possible to avoid service interruption.
Winter Water Averaging period started 12/1/18. If you want to reduce your wastewater bill for an entire year, conserve water, fix
leaks and turn off your irrigation system through 3/15/19 and wait to refill pools and hot tubs. See Fact Sheet on reverse side of bill.
Bill Adjustment Notice - Please note that a partial bill credit has been applied to single family, multifamily and commercial ordinance
customers.The 2018-2019 rates should reflect a 3% rate increase.

2. Winter Water Averaging Fact Sheet
Want to Lower Your Wastewater Bill? Here’s How…
How am I billed for Service? There are two parts to your wastewater (WW) bill: the monthly customer charge and the
consumption charge. The monthly customer charge is a fixed fee updated annually that you pay each month, while the
consumption charge varies according to your water consumption.
Every 29th
of August the consumer and consumption charges change per City Code (Article A8.00 Utility Fees).
For most customers, the consumption charge is set once a year based on your winter water average. The
Consumption charge for Residential and Non-Residential customers is calculated using “winter water averaging,” a
standard method to estimate WW consumption over an entire year. By measuring the average water usage from early
December to mid-March, based on the water meter readings in January, February and March – three months when it’s
cooler and there should be less landscape irrigation – we’re able to estimate the total amount of domestic (non-irrigation)
water that is used by a customer. Since that domestic water ultimately ends up in the City’s WW system, winter water
averaging is the best method for determining how much WW each customer produces if they don’t have a separate
irrigation meter. Therefore, your WW bill is based on that winter average for the next 12 months.
The City recalculates the WW consumption charge for each customer each year in April based on average water usage
during the three winter months. Customers’ bills reflect the consumption charge based on the new winter water average
starting in May each year and continuing for the next 12 months.
So if you want to reduce your WW bill for an entire year, turn off your irrigation system and conserve water from
December 1 through March 15. If you have a pool or hot tub, wait to refill it until after March 15. Keep in mind that water
meters are read on different days throughout the City. The date your water meter is read is noted on your water bill. There
will be some December usage on your January meter reading.
Customers with separate irrigation meters are billed on their actual monthly water usage and are not subject to
winter water averaging. If you use a lot of water for irrigation or you have difficulty keeping track of water usage from
December-March, you may want to consider installing a separate irrigation meter. For more information, contact Travis
County Water Control & Improvement District 10 at (512) 327-2230.
What if I have a water leak or other situation which artificially increases my winter water usage? Can I get my
winter water average adjusted? Possibly. If you provide documentation that the leak did not go into the wastewater
system, you may qualify for an adjustment. Steps: 1) Send an email to ww@westlakehills.org explaining the cause(s) of the
high water usage; 2) attach documentation such as service reports from a plumber or irrigation company and/or before and
after pictures, etc. and 3) attach a drawing showing the location of the water meter, the water line, the leak(s) and the
building. It is very important to review your water usage monthly and to make any requests as soon as possible after you get
your water usage. Please be aware that the City of Austin partially bills the City based on customers’ winter water averages,
so once Austin finalizes West Lake Hills’ wastewater bill, it may not be possible to make further adjustments.