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©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
AIPMM Webinar Series
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www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Get Social With Us…
Hashtags:
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#AIPMM
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280 LinkedIn Product
Management Group:
32k members
www.linkedin.com/groups/280-Group-Product-Management-Product-2193
Twitter:
@the280group
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©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
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Stay Tuned for the Entire Webinar
Everyone receives a
copy of the book!
www.aipmm.com
One person wins the Product
Roadmap Toolkit™
- $99 value
- Part of PM Office Pro
- Available at
https://280group.com/products/t
oolkits/product-roadmap-toolkit/
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Poll: What’s Your Job Title?
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Today’s Speaker
Presenter:
Brian Lawley
CEO & Founder
@brianlawley
contact@280group.com
www.280group.com
+1.408.834-7518
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
About This Webinar
• Teaches best practices for creating roadmaps
• Included in 280 Group Product Roadmap Toolkit™
• Additional templates & files in the Toolkit:
– 14 types of Roadmaps
– 75 roadmap templates
• Quarterly
• Yearly
• Combined
– Feature prioritization matrix
– Project prioritization matrix
– Solution component matrix
– Best practices white paper
• $99 single user license
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Agenda
• About the 280 Group
• What is a Roadmap?
• Types of Roadmaps & Uses
• 8 Step Process to Create a Product Roadmap
• Prioritizing Multiple Projects
• Best Practices
• All examples in presentation are fabricated
• Templates for all roadmaps available in 280 Group Product Roadmap Toolkit at www.280group.com
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Brian Lawley: CEO & Founder
Thought Leadership in
Product Management Award
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
The 280 Group
Silicon Valley Innovation
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Mission
We transform organizations and
individuals to perform highly
effective Product Management
based on our innovative and easily
adopted Optimal Product Process™
framework.
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Optimal Product Process™
• >200 years experience
• Any development methodology
• Flexible & customizable
• Strategic/Tactical
• All companies
• Any industry
Approval to fund
business planning
Approval to fund
development
Product ready
for field testing
Product and
organization ready
On-going
marketing ready
New version or
retire completely
Marketing Plan End of Life PlanLaunch Plan
Beta Plan
Market Strategy Document
Roadmap Document
Product Description Document
Market Needs Document
Business Case Document
PM + Engineering (Agile,Hybrid,Waterfall)
PlanConceive Qualify
Run Beta/Pilot
program
Write launch
plan
Release product,
gather feedback
Write marketing
plan
Discover
opportunities
Develop Launch Maximize
Validate product/
market fit
Create roadmap
and strategy
Solidify business
plans
Solidify
develop plans
Write beta plan Support sales
Communicate
EOL
Retire
Plan sunset
or replacement
Perform
post mortem
Deliver final
documents
Plan EOL and
next release
Develop preliminary
documents
Perform post
mortem
Test messaging
and positioning
Final
feature list
Run/monitor
marketing
Phases and
Activities
Exit Criteria
Marketing
Product
Product
Management
EXECUTIONSTRATEGY
The OPP framework is completely customizable and
flexible, making it easily adopted by any company
regardless of size, maturity, or development methodology.
Development – Agile, Hybrid,Waterfall
Documentation – None, Lightweight, Formal
Maturity – Startup, Small/Medium, Enterprise
Optimal Product Process™ (OPP)
Optimal Product Process Methodology © 280 Group, 2011-2014
Source: Conceive to Retire from AIPMM Product Management Body of Knowledge®
(ProdBOK®
)
Optimizing Product Management™
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Complete solutions
to make you a great
Product Manager
and advance your
career in every
phase
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
• Assessments & Custom Optimization Plans
• Consulting & Contractors
• Training
• Coaching
• Certifications
• Templates
Comprehensive Solutions for
Optimizing PM Teams
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
• $399 PM Office Pro license
• Eight Toolkits - $99 per single user license
– Product Management Lifecycle Toolkit™
– Product Launch Toolkit™
– Product Roadmap Toolkit™
– Feature Prioritization Toolkit™
– Beta Program Toolkit™
– Developer Program Toolkit™
– Product Reviews Toolkit™
– Competitive Analysis Toolkit™
• Contents
– Templates and Samples
– Narrated presentations
– White papers
Product Management Office™
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Why a Roadmap?
• Problems
– Internal groups make unreasonable demands
– Sales losing a large deal
– Analysts/press question company direction
– Engineering needs guidance
– Executives pitching investors
• Uses for Roadmaps
– Communicate vision, plans & credibility
– Assist with internal planning & setting priorities
– Selling tool for customers & partnerships
– Create FUD in marketplace
– Obtain funding
We Need a Product
Road Map!
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
The Challenge
• Wide variation in definitions
• Even wider variation in uses
• Often created reactively not proactively
• Source of much trouble if not careful
• Formats
– PowerPoint
– Excel
– Word
– Visio
– MS Project
– html
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Poll: Do You Use Standardized
Roadmaps at Your Company?
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
What is a Product Roadmap?
n 1: a detailed plan or explanation to guide you in
determining a course of action; Often used to support
strategic or long-term planning
n 2: a high-level sketch of where the company’s products
are going to give internal and external constituents the
ability to plan accordingly
Product Roadmap
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Types Of Roadmaps
• Market & Strategy
• Visionary
• Technology
• Platform
• Product
– Internal
– External
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Market & Strategy Roadmap
Year One Year Two
Markets Healthcare Financial
Manufacturing
Partner XYZ Company
Build In-
House
2.X Release
Acquire Data analytics
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Visionary Roadmap
Retail Music Stores Vanishing
All Media From Anywhere
Complete Digital Living Room
VisionOfTheFutureIndustryTrends
Peer to Peer Sharing
Ipod & portable video devices
2006 2007 2008
Movies & TV available on demand
Wi Fi & Connectivity Widely Available
Major Labels Disappear
3G Networks Pervasive
Ipod Hi Fi & DVR
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Technology Roadmap
Vista
QuickTime 8
Windows Media 10
External/Industry
Factors
InternalTechnology
Development
Vista-UI components
DirectX 10
MPEG5
Custom codec
Maintenance/XP rev
Vista Optimized Product
Re-architected foundation
2006 2007 2008
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Technology Across Products
2006 2007 2008
Product 1 Codec New Architecture
Product 2 Codec
Vista UI
Product 3 Vista UI New Architecture
Product 4 Codec New Architecture
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Platform Roadmap
2006 2007 2008
Platform
Products
Tools
* Vista B1
* Vista B2
* Vista FCS
* Office Vista
* Office Online
* Vista SDK 1
* Vista SDK 2
* Visual Basic
* Briefings
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Product Roadmaps
Internal
External
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Eight Step Process for Creating a
Product Roadmap
1. Decide detail level & time to spend
2. Assess competitive moves, market and tech trends
3. Gather & prioritize requirements
4. Decide on the timeframe
5. Choose organizing strategy
6. Build Internal Roadmap
7. Get buy-in, finalize
8. Create External Roadmap
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 1: Detail Level & Time to Spend
• How much time do you want to spend?
• What is the shelf life
• How important is the roadmap?
(loose plan or firm commitment)
• Choose appropriate method:
– Quick & Dirty
– Mid-Level Analysis
– Full PLC solution
(FeaturePlan, Accept, Telelogic, Vistarr)
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 2: Competitive, Market, Tech Trends
2007
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
Competitive
Market
Tech
Trends
* Competitor 1 expected release
* Competitor 2 expected release
Early Adopter Phase
Widespread adoption
* New technology available to leverage
* New technology available to leverage
* New technology available to leverage
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 3: Gather & Prioritize
Requirements
• Ideally have MRD/PRD/Backlog for next release
• Gather additional requirements
• Goal is to capture the universe of possibilities
• Scorecard/Prioritization Matrix
• Other techniques
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Feature Prioritization Matrix
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Other Prioritization Techniques
• Kano Analysis
• Four Quadrant
• Buy a Feature
• MosCOw
• Value Cost
See 280 Group Feature Prioritization Toolkit™ to
learn about these techniques and others
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 4: Decide on Timeframe
• Quarterly
• Yearly
– One
– Two
– Three
– Four
– Five
• Combination
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 5: Choose Organizing Strategy
• Themes
• Golden Feature
• Timed Releases
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Theme Strategy
• Find logical groupings of high scoring items
• Give groupings a “Theme” name
• Example: Performance
– Launch time
– Screen refresh or data retrieval
– Time to update database
– UI responsiveness
• Bug fixes/clean up can be a theme
• Themes help resist feature creep
• May want to use sub-themes, but it weakens the
strategy
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Theme-Based Internal
Roadmap
Code Name
200820072006
Code Name Code Name
Theme
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
Theme
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
Theme
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Golden Feature Strategy
• Choose one major feature per release as the “Golden
Feature”
• Can’t ship without the Golden Feature
• All Marketing and development focus is around this
• Minor bug fixes and features can be added but are
optional/nice to have
• Examples:
– Revamped UI
– Launch performance
– Automatic save/recovery of documents
• Golden Feature also helps resist feature creep
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
“Golden Feature” Internal
Roadmap
Code Name
200820072006
Code Name Code Name
Golden Feature
•Minor Feature 1
•Minor Feature 2
•Minor Feature 3
•Minor Feature 4
•Minor Feature 5
Golden Feature
•Minor Feature 1
•Minor Feature 2
•Minor Feature 3
•Minor Feature 4
•Minor Feature 5
Golden Feature
•Minor Feature 1
•Minor Feature 2
•Minor Feature 3
•Minor Feature 4
•Minor Feature 5
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Timed Release Strategy
• Driven by dates, not features
• Every quarter or six months
• Gather requirements, prioritize, include as many as
realistic
• If features miss a release they go with the next one
• Helps focus the team and relieve pressure to put
every feature into the “Next” release
• More difficult to include new features that require
significant effort
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Quarterly Timed Release
Internal Roadmap
2006 2007
1Q 2Q 3Q 4Q
Q1
Release
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
Q2
Release
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
Q3
Release
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
Q4
Release
•Feature 1
•Feature 2
•Feature 3
•Feature 4
•Feature 5
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Two Year Matrix
Internal Roadmap
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Code Name or
Product Name
Target Market
Major Features
or Theme
Technology
Trends
Competitor’s
Products
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 7: Fine Tune & Get Buy-In
• Compare against:
– Competitive
– Market
– Technology
• Internal customers
– Meeting needs
– Timing & priorities correct
• Engineering
– Feasibility & completeness
– Match for resources
– Vision
• Sales
– Customer needs
– Competitive
• Management
– Vision
– Financials
– MBOs
• Support
– Top issues & customer satisfaction
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Poll: How Often Do You Use
External Roadmaps With
Customers?
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Step 8: Create External Roadmap
• Use Internal Roadmap as basis
• Remove features
– Leave Theme names or Golden Features
– Possibly keep next release features
• Put appropriate caveats
– Confidential
– Plans may change
• May not want to put specific dates
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Project Code Name
2006
Project Code Name
2007
Project Code Name
2008
Theme
•Possible Feature 1 (be vague)
•Possible Feature 2 (be vague)
•Possible Feature 3 (be vague)
Theme
•Feature 1 (be vague)
•Feature 2 (be vague)
•Feature 3 (be vague)
Theme
Company Confidential: Not for Distribution
Note: this is a forward-looking roadmap for product plans as of 3.2006 that may change over time
Three Year “Theme-Based”
External Product Roadmap
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Multiple Product Line Roadmaps
• Use 8 step procedure for each product line
• Gather information about all projects
• Rank projects using matrix
• Determine where the cutoff line is
• New projects/significant changes: rank again
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Prioritizing Multiple Projects
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Multiple Product Lines
(With Acquisition & End of Life)
2006 2007
Foxtrot
3.0
FoxAcq
4.0
FoxAcq
4.1
Acquired Prod
7.2
Legacy Prod
11.1
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
EOL
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Using Multiple Roadmaps
Together
• Start with Visionary
• Develop Competitive, Market & Tech Trends
• Create Internal
• Create External
• Compare to ensure internal & external are
consistent with the assumption in the others
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Best practices
• Collaborate early with team
• Always use code names
• Release as uneditable PDF file
• Internal = More Specific
• External = More Vague
• Don’t forget:
– International
– Minor dot releases
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Summary
• Background
• What is a Roadmap?
• Types of Roadmaps & Uses
• 8 Step Process to Create a Product Roadmap
• Best Practices
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Presenter:
Brian Lawley
CEO & Founder
@brianlawley
contact@280group.com
www.280group.com
+1.408.834-7518 x1
Q&A
Stay online for the Product Roadmap Toolkit drawing
and free Phenomenal Product Manager book.
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Join AIPMM!
For a limited time, get a
one-year AIPMM
membership when you
purchase a copy of the
Guide to the Product
Management and
Marketing Body of
Knowledge
(ProdBOK®). Learn more
here: http://bit.ly/1iUknEx
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Upcoming Courses
Certified Product Manager®
Oct 27-28, 2014 Austin, TX
Nov 17-18, 2014 London, England
Dec 8-9, 2014 – DC Metro Area
Certified Product Marketing
Manager®
Oct 29-30, 2014 Austin, TX
Nov 19-20, 2014 London, England
Dec 10-11, 2014 – DC Metro Area
Click on the dates above for more information.
If you have a team of 10 or more that you want to
certify, contact certification@aipmm.com.
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Please Join Us Again!
AIPMM Webinar Series:
http://aipmm.com/aipmm_webinars
Global Product Management Talk
http://www.blogtalkradio.com/prodmgmttalk
Topic Suggestions: support@aipmm.com
Announcements: http://www.aipmm.com/subscribe
LinkedIn: http://www.linkedin.com/company/aipmm
Membership: http://www.aipmm.com/join.php
Certification: http://aipmm.com/html/certification/
www.aipmm.com
©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission
©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission
Questions?
(408) 834-7518
contact @280group.com
www.280group.com
www.aipmm.com

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How To Build A Highly Effective Product Roadmap

  • 1. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission AIPMM Webinar Series www.aipmm.com www.aipmm.com
  • 2. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission www.aipmm.com
  • 3. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Get Social With Us… Hashtags: #280group #AIPMM #prodmgmt #ProdBok 280 LinkedIn Product Management Group: 32k members www.linkedin.com/groups/280-Group-Product-Management-Product-2193 Twitter: @the280group @AIPMM @brianlawley www.facebook.com/the280group www.aipmm.com
  • 4. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Stay Tuned for the Entire Webinar Everyone receives a copy of the book! www.aipmm.com One person wins the Product Roadmap Toolkit™ - $99 value - Part of PM Office Pro - Available at https://280group.com/products/t oolkits/product-roadmap-toolkit/
  • 5. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Poll: What’s Your Job Title?
  • 6. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Today’s Speaker Presenter: Brian Lawley CEO & Founder @brianlawley contact@280group.com www.280group.com +1.408.834-7518 www.aipmm.com
  • 7. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission About This Webinar • Teaches best practices for creating roadmaps • Included in 280 Group Product Roadmap Toolkit™ • Additional templates & files in the Toolkit: – 14 types of Roadmaps – 75 roadmap templates • Quarterly • Yearly • Combined – Feature prioritization matrix – Project prioritization matrix – Solution component matrix – Best practices white paper • $99 single user license www.aipmm.com
  • 8. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Agenda • About the 280 Group • What is a Roadmap? • Types of Roadmaps & Uses • 8 Step Process to Create a Product Roadmap • Prioritizing Multiple Projects • Best Practices • All examples in presentation are fabricated • Templates for all roadmaps available in 280 Group Product Roadmap Toolkit at www.280group.com www.aipmm.com
  • 9. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Brian Lawley: CEO & Founder Thought Leadership in Product Management Award www.aipmm.com
  • 10. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission The 280 Group Silicon Valley Innovation www.aipmm.com
  • 11. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Mission We transform organizations and individuals to perform highly effective Product Management based on our innovative and easily adopted Optimal Product Process™ framework. www.aipmm.com
  • 12. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Optimal Product Process™ • >200 years experience • Any development methodology • Flexible & customizable • Strategic/Tactical • All companies • Any industry Approval to fund business planning Approval to fund development Product ready for field testing Product and organization ready On-going marketing ready New version or retire completely Marketing Plan End of Life PlanLaunch Plan Beta Plan Market Strategy Document Roadmap Document Product Description Document Market Needs Document Business Case Document PM + Engineering (Agile,Hybrid,Waterfall) PlanConceive Qualify Run Beta/Pilot program Write launch plan Release product, gather feedback Write marketing plan Discover opportunities Develop Launch Maximize Validate product/ market fit Create roadmap and strategy Solidify business plans Solidify develop plans Write beta plan Support sales Communicate EOL Retire Plan sunset or replacement Perform post mortem Deliver final documents Plan EOL and next release Develop preliminary documents Perform post mortem Test messaging and positioning Final feature list Run/monitor marketing Phases and Activities Exit Criteria Marketing Product Product Management EXECUTIONSTRATEGY The OPP framework is completely customizable and flexible, making it easily adopted by any company regardless of size, maturity, or development methodology. Development – Agile, Hybrid,Waterfall Documentation – None, Lightweight, Formal Maturity – Startup, Small/Medium, Enterprise Optimal Product Process™ (OPP) Optimal Product Process Methodology © 280 Group, 2011-2014 Source: Conceive to Retire from AIPMM Product Management Body of Knowledge® (ProdBOK® ) Optimizing Product Management™
  • 13. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Complete solutions to make you a great Product Manager and advance your career in every phase www.aipmm.com
  • 14. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission • Assessments & Custom Optimization Plans • Consulting & Contractors • Training • Coaching • Certifications • Templates Comprehensive Solutions for Optimizing PM Teams www.aipmm.com
  • 15. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission • $399 PM Office Pro license • Eight Toolkits - $99 per single user license – Product Management Lifecycle Toolkit™ – Product Launch Toolkit™ – Product Roadmap Toolkit™ – Feature Prioritization Toolkit™ – Beta Program Toolkit™ – Developer Program Toolkit™ – Product Reviews Toolkit™ – Competitive Analysis Toolkit™ • Contents – Templates and Samples – Narrated presentations – White papers Product Management Office™ www.aipmm.com
  • 16. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Why a Roadmap? • Problems – Internal groups make unreasonable demands – Sales losing a large deal – Analysts/press question company direction – Engineering needs guidance – Executives pitching investors • Uses for Roadmaps – Communicate vision, plans & credibility – Assist with internal planning & setting priorities – Selling tool for customers & partnerships – Create FUD in marketplace – Obtain funding We Need a Product Road Map! www.aipmm.com
  • 17. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission The Challenge • Wide variation in definitions • Even wider variation in uses • Often created reactively not proactively • Source of much trouble if not careful • Formats – PowerPoint – Excel – Word – Visio – MS Project – html www.aipmm.com
  • 18. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Poll: Do You Use Standardized Roadmaps at Your Company?
  • 19. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission What is a Product Roadmap? n 1: a detailed plan or explanation to guide you in determining a course of action; Often used to support strategic or long-term planning n 2: a high-level sketch of where the company’s products are going to give internal and external constituents the ability to plan accordingly Product Roadmap www.aipmm.com
  • 20. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Types Of Roadmaps • Market & Strategy • Visionary • Technology • Platform • Product – Internal – External www.aipmm.com
  • 21. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Market & Strategy Roadmap Year One Year Two Markets Healthcare Financial Manufacturing Partner XYZ Company Build In- House 2.X Release Acquire Data analytics www.aipmm.com
  • 22. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Visionary Roadmap Retail Music Stores Vanishing All Media From Anywhere Complete Digital Living Room VisionOfTheFutureIndustryTrends Peer to Peer Sharing Ipod & portable video devices 2006 2007 2008 Movies & TV available on demand Wi Fi & Connectivity Widely Available Major Labels Disappear 3G Networks Pervasive Ipod Hi Fi & DVR
  • 23. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Technology Roadmap Vista QuickTime 8 Windows Media 10 External/Industry Factors InternalTechnology Development Vista-UI components DirectX 10 MPEG5 Custom codec Maintenance/XP rev Vista Optimized Product Re-architected foundation 2006 2007 2008 www.aipmm.com
  • 24. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Technology Across Products 2006 2007 2008 Product 1 Codec New Architecture Product 2 Codec Vista UI Product 3 Vista UI New Architecture Product 4 Codec New Architecture www.aipmm.com
  • 25. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Platform Roadmap 2006 2007 2008 Platform Products Tools * Vista B1 * Vista B2 * Vista FCS * Office Vista * Office Online * Vista SDK 1 * Vista SDK 2 * Visual Basic * Briefings www.aipmm.com
  • 26. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Product Roadmaps Internal External www.aipmm.com
  • 27. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Eight Step Process for Creating a Product Roadmap 1. Decide detail level & time to spend 2. Assess competitive moves, market and tech trends 3. Gather & prioritize requirements 4. Decide on the timeframe 5. Choose organizing strategy 6. Build Internal Roadmap 7. Get buy-in, finalize 8. Create External Roadmap www.aipmm.com
  • 28. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 1: Detail Level & Time to Spend • How much time do you want to spend? • What is the shelf life • How important is the roadmap? (loose plan or firm commitment) • Choose appropriate method: – Quick & Dirty – Mid-Level Analysis – Full PLC solution (FeaturePlan, Accept, Telelogic, Vistarr) www.aipmm.com
  • 29. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 2: Competitive, Market, Tech Trends 2007 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q Competitive Market Tech Trends * Competitor 1 expected release * Competitor 2 expected release Early Adopter Phase Widespread adoption * New technology available to leverage * New technology available to leverage * New technology available to leverage www.aipmm.com
  • 30. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 3: Gather & Prioritize Requirements • Ideally have MRD/PRD/Backlog for next release • Gather additional requirements • Goal is to capture the universe of possibilities • Scorecard/Prioritization Matrix • Other techniques www.aipmm.com
  • 31. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Feature Prioritization Matrix www.aipmm.com
  • 32. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Other Prioritization Techniques • Kano Analysis • Four Quadrant • Buy a Feature • MosCOw • Value Cost See 280 Group Feature Prioritization Toolkit™ to learn about these techniques and others
  • 33. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 4: Decide on Timeframe • Quarterly • Yearly – One – Two – Three – Four – Five • Combination www.aipmm.com
  • 34. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 5: Choose Organizing Strategy • Themes • Golden Feature • Timed Releases www.aipmm.com
  • 35. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Theme Strategy • Find logical groupings of high scoring items • Give groupings a “Theme” name • Example: Performance – Launch time – Screen refresh or data retrieval – Time to update database – UI responsiveness • Bug fixes/clean up can be a theme • Themes help resist feature creep • May want to use sub-themes, but it weakens the strategy www.aipmm.com
  • 36. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Theme-Based Internal Roadmap Code Name 200820072006 Code Name Code Name Theme •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 Theme •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 Theme •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 www.aipmm.com
  • 37. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Golden Feature Strategy • Choose one major feature per release as the “Golden Feature” • Can’t ship without the Golden Feature • All Marketing and development focus is around this • Minor bug fixes and features can be added but are optional/nice to have • Examples: – Revamped UI – Launch performance – Automatic save/recovery of documents • Golden Feature also helps resist feature creep www.aipmm.com
  • 38. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission “Golden Feature” Internal Roadmap Code Name 200820072006 Code Name Code Name Golden Feature •Minor Feature 1 •Minor Feature 2 •Minor Feature 3 •Minor Feature 4 •Minor Feature 5 Golden Feature •Minor Feature 1 •Minor Feature 2 •Minor Feature 3 •Minor Feature 4 •Minor Feature 5 Golden Feature •Minor Feature 1 •Minor Feature 2 •Minor Feature 3 •Minor Feature 4 •Minor Feature 5 www.aipmm.com
  • 39. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Timed Release Strategy • Driven by dates, not features • Every quarter or six months • Gather requirements, prioritize, include as many as realistic • If features miss a release they go with the next one • Helps focus the team and relieve pressure to put every feature into the “Next” release • More difficult to include new features that require significant effort www.aipmm.com
  • 40. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Quarterly Timed Release Internal Roadmap 2006 2007 1Q 2Q 3Q 4Q Q1 Release •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 Q2 Release •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 Q3 Release •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 Q4 Release •Feature 1 •Feature 2 •Feature 3 •Feature 4 •Feature 5 www.aipmm.com
  • 41. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Two Year Matrix Internal Roadmap Q1 2007 Q2 2007 Q3 2007 Q4 2007 Q1 2008 Q2 2008 Q3 2008 Q4 2008 Code Name or Product Name Target Market Major Features or Theme Technology Trends Competitor’s Products www.aipmm.com
  • 42. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 7: Fine Tune & Get Buy-In • Compare against: – Competitive – Market – Technology • Internal customers – Meeting needs – Timing & priorities correct • Engineering – Feasibility & completeness – Match for resources – Vision • Sales – Customer needs – Competitive • Management – Vision – Financials – MBOs • Support – Top issues & customer satisfaction www.aipmm.com
  • 43. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Poll: How Often Do You Use External Roadmaps With Customers?
  • 44. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Step 8: Create External Roadmap • Use Internal Roadmap as basis • Remove features – Leave Theme names or Golden Features – Possibly keep next release features • Put appropriate caveats – Confidential – Plans may change • May not want to put specific dates www.aipmm.com
  • 45. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Project Code Name 2006 Project Code Name 2007 Project Code Name 2008 Theme •Possible Feature 1 (be vague) •Possible Feature 2 (be vague) •Possible Feature 3 (be vague) Theme •Feature 1 (be vague) •Feature 2 (be vague) •Feature 3 (be vague) Theme Company Confidential: Not for Distribution Note: this is a forward-looking roadmap for product plans as of 3.2006 that may change over time Three Year “Theme-Based” External Product Roadmap www.aipmm.com
  • 46. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Multiple Product Line Roadmaps • Use 8 step procedure for each product line • Gather information about all projects • Rank projects using matrix • Determine where the cutoff line is • New projects/significant changes: rank again www.aipmm.com
  • 47. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Prioritizing Multiple Projects www.aipmm.com
  • 48. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Multiple Product Lines (With Acquisition & End of Life) 2006 2007 Foxtrot 3.0 FoxAcq 4.0 FoxAcq 4.1 Acquired Prod 7.2 Legacy Prod 11.1 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q EOL www.aipmm.com
  • 49. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Using Multiple Roadmaps Together • Start with Visionary • Develop Competitive, Market & Tech Trends • Create Internal • Create External • Compare to ensure internal & external are consistent with the assumption in the others www.aipmm.com
  • 50. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Best practices • Collaborate early with team • Always use code names • Release as uneditable PDF file • Internal = More Specific • External = More Vague • Don’t forget: – International – Minor dot releases www.aipmm.com
  • 51. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Summary • Background • What is a Roadmap? • Types of Roadmaps & Uses • 8 Step Process to Create a Product Roadmap • Best Practices www.aipmm.com
  • 52. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Presenter: Brian Lawley CEO & Founder @brianlawley contact@280group.com www.280group.com +1.408.834-7518 x1 Q&A Stay online for the Product Roadmap Toolkit drawing and free Phenomenal Product Manager book. www.aipmm.com
  • 53. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Join AIPMM! For a limited time, get a one-year AIPMM membership when you purchase a copy of the Guide to the Product Management and Marketing Body of Knowledge (ProdBOK®). Learn more here: http://bit.ly/1iUknEx www.aipmm.com
  • 54. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Upcoming Courses Certified Product Manager® Oct 27-28, 2014 Austin, TX Nov 17-18, 2014 London, England Dec 8-9, 2014 – DC Metro Area Certified Product Marketing Manager® Oct 29-30, 2014 Austin, TX Nov 19-20, 2014 London, England Dec 10-11, 2014 – DC Metro Area Click on the dates above for more information. If you have a team of 10 or more that you want to certify, contact certification@aipmm.com. www.aipmm.com
  • 55. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Please Join Us Again! AIPMM Webinar Series: http://aipmm.com/aipmm_webinars Global Product Management Talk http://www.blogtalkradio.com/prodmgmttalk Topic Suggestions: support@aipmm.com Announcements: http://www.aipmm.com/subscribe LinkedIn: http://www.linkedin.com/company/aipmm Membership: http://www.aipmm.com/join.php Certification: http://aipmm.com/html/certification/ www.aipmm.com
  • 56. ©2006-2014 280 Group LLC. All rights reserved. May not be distributed without prior written permission ©2006 280GroupLLC. All rights reserved. May not be distributedwithout prior writtenpermission Questions? (408) 834-7518 contact @280group.com www.280group.com www.aipmm.com