The document discusses improving the ideal state and customer experience within an organization. It emphasizes keeping core customers at the center, using area strengths to enhance the customer experience, and different roles working together towards shared goals. It advises being physically and mentally present, sharing opinions, and not worrying too much about time as there is still some left to finalize plans while having fun with colleagues.

4. The ideal state

5. The ideal state

6. The ideal state

7. The ideal state

8. Why
change
it from
the last
time?

9. How does it look like right now?

10. How does it look like right now?
CUSTOMER CENTRICITY
Customers of AIESEC?
Customer flow! 
ATTR CONS B ADVVD

12. • Always to keep the core customers at the centre
• Each EB members to be using their area’s strength to improve
the customer experience
• FO-BO Working together for the same goals

13. • Always know the purpose and the logic behind anything that
you’re doing.
• MC is roaming around not because they are exercising.
• Be physically and mentally present in all your internal
discussions or plenary sessions/discussions.
• B.O (Your role and opinions are very crucial, always share what
you think about a particular topic). In each session your role
will be explained.

14. • Do not worry too much about time, there is less time, we know
that’s why we need to be more efficient. But at the end we still
have time till 14th August to submit the final plans. So even if
you decide on your core idea’s and direction over here in the
conference and build up on it when you go back to your LCs,
this conference would fulfil its purpose.
• Have fun & crazy time with your EB. Have really nice
conversations, that really matter along with the network! 