1. ADMINISTRATION
Presented by:
Jennifer Reyna
Assistant to City Manager
AGREEMENT WITH BARCOM TECHNOLOGY SOLUTIONS
FOR A THREE YEAR TERM
ITEM # 8
May 22, 2023

2. SUMMARY
 An agreement with Barcom Technology Solutions
providing network management services for a
three-year term

3. BACKGROUND
 Since 2017, the City of Alamo Heights has
worked with Barcom Technology Solutions to
ensure all city devices and software are efficient
within network management services
 Current contract ended in February 2020
 A three-year renewal that initiated a new proposed
contract

4. BACKGROUND
 The proposed contract continues the same role for
Barcom Technology Solutions, who provides DIR
(Texas Department of Information Resources)
pricing and is a Buy Board vendor
 Barcom also serves 2 other locations to include
Austin and Harlingen
 IT service professionals that are Technical Support
staff; Account Managers; Service Support staff; Cisco
and Microsoft certified technicians; and application
development programmers

5. BACKGROUND
 Barcom provides a proactive approach to 24/7
monitoring and a preventative maintenance service
program
 Barcom effectively monitors 13 servers, 75 workstations,
and 52 network devices, 3rd party applications, network
routers, firewalls and switches to ensure optimal
performance
 Barcom is familiar with City’s Public Safety Software
and Criminal Justice Information Services (CJIS)
regulations

6. BACKGROUND
 Sentinel One and Huntress are programs installed
as a proactive approach in cybersecurity

7. POLICY ANALYSIS
 The City has complied with best practices by
following the Texas Government Code, Chapter
252 for purchasing by obtaining a proposal from a
Texas Buy Board and Texas Department of
Information Resources (DIR) vendor to manage and
maintain the City’s network infrastructure

8. FISCAL IMPACT
 Appropriations designated within the FY 2024
Annual Operating Budget for an annual cost of
$77,100/year for a three-year term