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The Customer role in agile projects,[object Object],Agile Mëtteg – 14 October 2010,[object Object]
OBJECTIVES & AGENDA,[object Object],Objectives,[object Object],Get a short introduction to agile and the implications and benefits of an agile transition from the customer point of view.,[object Object],Agenda,[object Object],Introduction,[object Object],Main issues,[object Object],Agile Project management overview,[object Object],Agile management of requirements,[object Object],Guidelines for success,[object Object],The Product Owner role,[object Object],To conclude,[object Object],14 October 2010,[object Object],2,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
Let’s get to know each other,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],3,[object Object]
AGILE PARTNER SERVICES,[object Object],Custom Software Development & Maintenance,[object Object],Our core business to answer customer needs,[object Object],IS services,[object Object],Thanks to our expertise we can support IT team to reach their productivity & quality objectives (Assessment, Coaching, Support, Training, Resource delegation…),[object Object],IS Solutions,[object Object],Take benefit from commercial or Open Source platform to answer as quick as possible to specific needs,[object Object],IS users services,[object Object],We can support Product & Services owners to work closely with the IT team (Assessment, Coaching, Support, Training, Resource delegation…),[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],4,[object Object],IS users Services,[object Object],1,[object Object],4,[object Object],Software Development & SoftwareMaintenance,[object Object],2,[object Object],ISSolutions,[object Object],IS Services,[object Object],Agility,[object Object],Agility,[object Object],3,[object Object],1,[object Object],2,[object Object],3,[object Object],4,[object Object],Agility,[object Object]
SPEAKERS,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],5,[object Object],Agile Evangelists,[object Object]
PARTICIPANTS,[object Object],Who are you?,[object Object],What is your role?,[object Object],What do you know about agility?,[object Object],What are your expectations?,[object Object],14 October 2010,[object Object],6,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
MAIN ISSUES,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],7,[object Object]
COMPLETE UPFRONT SPECIFICATIONS,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],8,[object Object],Sources : J.Johnson, Keynote speech, XP 2002 Italie,[object Object]
Agile Mëtteg series session 8
AGILE PROJECT MANAGEMENTTHE PRINCIPLES,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],10,[object Object]
ADAPTATION vs. ANTICIPATION,[object Object],Source: Succeeding with Agile: Software Development using Scrum, Mike Cohn , Addison-Wesley, 2009,[object Object],14 October 2010,[object Object],11,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
THE 4 VALUES,[object Object],Extract from Manifesto for Agile Software Development:,[object Object],Individuals and interactions over processes and tools,[object Object],Working software over comprehensive documentation,[object Object],Customer collaboration over contract negotiation,[object Object],Responding to change over following a plan,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],12,[object Object],Source: http://www.agilemanifesto.org/,[object Object]
EXTRACT FROM THE 12 PRINCIPLES,[object Object],Satisfy the customer through early and continuous delivery of valuable software.,[object Object],Deliver working software frequently with a preference to the shorter timescale.,[object Object],Simplicity--the art of maximizing the amount of work not done--is essential.,[object Object],Business people and developers must work together daily throughout the project.,[object Object],Face-to-face conversation for conveying information to and within a development team.,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],13,[object Object]
AGILE PROCESS,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],14,[object Object],Needs,[object Object],System in progress,[object Object],Iterations,[object Object],Priority,[object Object],Iterative and incremental process ,[object Object],Adaptive planning,[object Object],Iterations time-boxed,[object Object]
AGILE Management OF the requirements,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],15,[object Object]
PRINCIPLE,[object Object],Just-In-Time,,[object Object],Just-enough,[object Object],Requirements,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],16,[object Object]
GUIDELINES FOR SUCCESS,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],17,[object Object]
PRINCIPLE,[object Object],Team-Customer,[object Object],Collaboration,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],18,[object Object]
OBJECTIVES,[object Object],Build knowledge,[object Object],Build a solution that fits the real needs,[object Object],Optimize delivered value,[object Object],Build trust relationship,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],19,[object Object]
BUILDING KNOWLEDGE,[object Object],Create a short feedback loop with users,[object Object],Deliver working software frequently,[object Object],Planning as a knowledge building activity,[object Object],Agree on a “Definition of done”,[object Object],Decompose, clarify and validate requirements for reaching a common understanding and allowing the team estimating the effort,[object Object],Iterations as Learning cycles,[object Object],Learn about the product expected features,[object Object],Learn about the best way to build it,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],20,[object Object]
THE CUSTOMER IS EXPECTED TO,[object Object],Evolve from Project to Product Management,[object Object],Elaborate and share a vision,[object Object],Manage product lifecycle with Releases,[object Object],Understand and communicate the requirements,[object Object],Evaluate business value,[object Object],Have the power and responsibility to decide,[object Object],Be available to collaborate with the team continuously,[object Object],Respect team capacity limit,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],21,[object Object]
THE CUSTOMER CAN EXPECT THE TEAM TO,[object Object],Estimate effort (on a relative scale),[object Object],Commit for achieving short-term goals,[object Object],Build quality in,[object Object],Accept changes in requirements,[object Object],Improve continuously,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],22,[object Object]
BENEFITS,[object Object],Drive the development effort to optimize value under time and budget constraints,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],23,[object Object]
The Product Owner Role in SCRUM,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],24,[object Object]
SCRUM,[object Object],14 October 2010,[object Object],25,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],Team,[object Object],Scrum Master,[object Object],Review,[object Object],Sprint Planning,[object Object],Retrospective,[object Object],Product Owner,[object Object]
PRODUCT OWNER – ROLE SUMMARY,[object Object],Responsible for the Product,[object Object],Defines product vision and features,[object Object],Plans releases (dates and content),[object Object],Prioritizes features according to market value ,[object Object],Can change features and priority before every iteration,[object Object],Accepts or rejects work results,[object Object],Is responsible for the profitability of the product (ROI) ,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],26,[object Object]
PRODUCT OWNER DAILY DUTIES,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],27,[object Object],Iteration,[object Object],End: ,[object Object],[object Object]
Update the Release plan
Helps the team improve the processStart: ,[object Object],[object Object]
Obtain team commitment on scopeOn-going: ,[object Object],[object Object]
Collaborate with the team to communicate and clarify requirements
Groom the product backlog
Decide on priorities,[object Object]
USER STORY… A mean,[object Object],The 3 Cs,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],29,[object Object],<Title>,[object Object],Card,[object Object],As a <role>,[object Object],I want to <do something>,[object Object],So that <goal>,[object Object],Confirmation,[object Object],Conversation,[object Object],Priority,[object Object],Effort estimation,[object Object],+ acceptance criteria,[object Object]
OTHER MEANS & TOOLS,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],30,[object Object],Indicators based on criteria,[object Object],Profitability (Cost, Revenue, Margin…),[object Object],Market share,[object Object],Client satisfaction,[object Object],Enterprise image,[object Object],Innovation,[object Object],…,[object Object],Examples of values model ,[object Object],KANO model,[object Object],Cost of delay model,[object Object],…,[object Object]
CONCLUSION,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],31,[object Object]
TIME-TO-MARKET,[object Object],Sources:  Mah 2008. Moutain Goat Software, LLC,[object Object],14 October 2010,[object Object],32,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
SALESFORCE.COM,[object Object],568% more value delivered in the first year of being agile.,[object Object],Source:  Greene and Fry 2008.Moutain Goat Software, LLC,[object Object],14 October 2010,[object Object],33,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
SATISFACTION,[object Object],Source: VersionOne, 2008 State of Agile Development Survey,[object Object],14 October 2010,[object Object],34,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
QUESTIONS,[object Object],35,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],14 October 2010,[object Object],READY to TRY,[object Object]
TRAINING PATH,[object Object],Introduction (1 day),[object Object],Agile Software Development Methods,[object Object],Scrum basics (2 days),[object Object],Agile Project Management with Scrum,[object Object],Product Owner focus (2 days),[object Object],Become a Scrum Product Owner,[object Object],In depth (3 days),[object Object],Scrum in practice,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],36,[object Object]
 CERTIFICATIONS,[object Object],Certifications are delivered by the Scrum Alliance. You need to attend a course and pass a test to be certified.,[object Object],14 October 2010,[object Object],37,[object Object],Agile Mëtteg - The Customer role in agile,[object Object]
NEXT TRAININGS & CERTIFICATIONS,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],38,[object Object],Complete calendar on: http://www.agilepartner.net/training/focus-on/,[object Object]
RESOURCES,[object Object],Agile Partner: www.agilepartner.net,[object Object],NEW!blog.agilepartner.net,[object Object],Agile Interest Group Luxembourg:www.aiglu.org,[object Object],Agile Alliance: www.agilealliance.org,[object Object],Scrum alliance: www.scrumalliance.org,[object Object],Scrum.org,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],39,[object Object]
CONTACTS,[object Object],Thank You,[object Object],14 October 2010,[object Object],Agile Mëtteg - The Customer role in agile,[object Object],40,[object Object]

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Agile Mëtteg series session 8

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