SharePoint 2016 and Office 365 provide a new way of implementing Hybrid Search. While this is obviously one of the most important benefits, it's worth stopping and answering some business questions before you start implementing.
This session is based on real-world projects and implementations. You'll gain knowledge and experiences from a business perspective.
10. Search as a Metaphor is
Broken!
“Search is no longer simply about
“search”
ie. information retrieval
triggered by a user entering a string of text.
It is moving into
the real-time, the predictive, and the
visual.”
Innovations in Knowledge Organization Conference
Singapore, 2015
18. User Files Conversations People & Groups Events
COLLEAGUES
MESSAGE
S
EVENTS
FILES
EMAILS
Office Graph
19. Mistakes to Avoid
Ignoring Hybrid Search
• Implement it as early as possible!
Dive “all in” immediately
• Add content sources step-by-step
• “Search first” migration
Looking for one search that “rules them all”
• Enterprise Search + Targeted Search Applications
20. Mistakes to Avoid II.
Not considering the benefits beyond aggregated & unified search results
• Delve
• Office Graph Custom Applications
Not involving all necessary stakeholders
• Having committed Team members is a MUST
Seeing Search as a one-time project
• Continuous effort like “gardening”
Too much information
64.000 words of new information / day a book / day
Organizations with HUNDREDS OF MILLIONS of documents!
Intelligent content discovery tools like Delve help to find the relevant content but only if you use them smart.
Don’t know where to search what you need
Irrelevant results
Don’t know HOW to search what you need
Various search experiences (DEMO)
Global organization
Offices on four continents
No proper cross-office / cross-department communication
Data centers on four continent
200M+ documents
Dozens of CMS applications
On prem
SP Online
OneDrive for Business
Etc.
No cross-application platform
Duplicated content
Search metaphor broken
Maybe that’s not what we should be focused on… setup for findability
FINDABILITY is what we should be focused on. Search is just a piece of that.
We’ve had navigation for a long time (though many of us never got it right).
We’ve been focused on search
Search is dependent upon accessibility of the content (permissions, technology [format & container & connectors to content]) & information architecture (which again, many of us never got right)
The user experience of search has gotten better
Some search results take into account user interactions with content (e.g. clicks) but they are accounting for other users’ behaviors related to a search query, not my behaviors or preferences.
What’s been missing is the user himself or herself. An understanding of the user—their persona—to help determine what the user might be trying to find or should find.
DEMO – Search vs. Delve
On-prem vs. cloud components
DEMO – Delve in more depth
Signals from on-premises
--
Search first migration
Enterprise Search + Custom
--
Search first migration
Enterprise Search + Custom