1.
• The Catholic Syrian Bank Ltd - Nine decades
• Started on 26th November 1920 in Thrissur
• Headquarters in Thrissur
• 364 branches in and outside Kerala
• Shri.V.P Iswardas Managing Director & CEO
• VALUES –
g)Fairness and Trust
h) Integrity and Transparency
i) Dignity and Respect
j) Equity and Justice
k) Performance effectiveness and Efficiency

2.
•The software used in CSB is MAARVEL from 2009
•In-house development team Chennai & updates done by Lazer
Soft & Sun Microsystem
•Server location Chennai
•Primary data storage Tata Data Centre, Chennai
•Secondary data storage Reliance, Chennai.
•Earlier the software used was Integrated Banking Software (IBS)
used from 1995
•IBS in-house developed

3.
• The installation conversion method used was Phased
• Maarvel is centralized database, it is a core data
base
• IBS is distributed database

4.
• It allows all branches to get centrally connected
• It facilitates the exchange of customer database and
transaction details.
• It allows better data management control and access.
• It allows quicker service and better banking experience to
customer

5.
• It is used for preparing NPA details, reports .
• Used for developing internal financial statements.
• Preparing reports about various transactions.
• It was introduced in Catholic Syrian Bank in 2010

6.
• E - banking
• Secure m-Commerce platform
• Online remittance of NRI funds
• ATM
• CSB Support plus Help Line
• 24X7 Help desk Service
• VISA Money Transfer
• Customer relationship management

7.
• It runs in a virtual network
• Separate password for every transaction.
• The operator has separate password.
• Double authorization is required for every transaction.

8.
• Internet banking allows customers of a financial institution to
conduct financial transactions on a secure website operated by
the institution, which can be a retail or virtual bank, credit union
or building society.
• To access online banking, the customer would go to their
financial institution's website, and enter the online banking
facility using the customer number and password. Some
financial institutions have set up additional security steps for
access, but there is no consistency to the approach adopted.

9.
• As an introductory offer Internet banking facility is offered free
to all new SB, CD and OD customers. A registered customer can
avail the following facilities through Internet banking.
• IT department of CSB is in Ernakulum.

10.
• Non-financial Transaction
1. Balance Enquiry
2. Account Statement Viewing/Printing
3. Cheque Book Request
4. Term Deposit Details
5. RD Ledger
6. Term Loan Summary
• Financial Transactions
1. Inter-Branch Fund Transfer
2. Inter-Bank Fund Transfer

11.
• Customer will be allotted a Login ID and Password to access The
Catholic Syrian Bank Internet Banking facility.
• On accessing The Catholic Syrian Bank Internet Banking for the first
time, the User shall change the Password assigned by the Bank
through the relevant option.
• User is at liberty to change the Password as many number of times as
possible at his risk and consequences.
• In case the User forgets the Password, a new Password may be
obtained from the Bank against a written request.

12.
• Convenience
• Ubiquity
• Transaction speed
• Efficiency
• Effectiveness

13.
• AUTOMATED TELLER MACHINE
• Is a computerized telecommunications device that provides
the clients of a financial institution with access to financial
transactions in a public space without the need for a cashier,
human clerk or bank teller.
• No of ATM’s - 160

14.
• Mobile banking (also known as M-
Banking, SMS Banking) is a term used
for performing balance checks,
account transactions, payments, credit
applications and other banking
transactions through a mobile device
such as a mobile phone or Personal
Digital Assistant (PDA).
• Catholic Syrian Bank has a tie up with
mcheck which offers services for
mobile banking.

15.
• A registered customer can avail the following facilities through
CSB Mobile banking.
1. Balance enquiry
2. Fund transfer between accounts within the bank.
3. Mini statement.
4. Prepaid recharge, post-paid bill and other payments
like water, electricity bills
5. Ticketing-Allows to browse, select and purchase movie and
travel tickets.

16.
Pre-requisites for mobile banking
• The handset should be Java-enabled.
• GPRS should be enabled.
• GSM enabled handsets.
• For CDMA enabled handsets, IVR solution is available.

17.
• Is a funds transfer mechanism where transfer of money
takes place from one bank to another on a “real time”
and on “gross” basis.
• It is the fastest possible money transfer system through
the banking channel.

18.
• RTGS center of CSB is at Ernakulum.
• All CSB branches are RTGS enabled.
RTGS Outward 09:00 to 12:00 12:01 to 15:30 15:31 onwards
Transaction hours hours
Amount
Rs.2 lakh to Rs.5 Rs.25 Rs.26 Rs.30
lakh
Above Rs.5 lakh Rs.50 Rs.51 Rs.55

19.
• Timing
Weekdays 10.00 AM to 4.00 PM
Saturdays 10.00 AM to 1.00 PM
• Amount
Minimum 2 Lakhs
Maximum any amount

20.
• It is a nation-wide system that facilitates individuals, firms and
corporate to electronically transfer funds from any bank branch
to any individual, firm or corporate having an account with any
other bank branch in the country.

21.
• All CSB branches are NEFT enabled.
• Service Charges
Outgoing
Up to Rs.1 lakh - Rs. 5/- per transaction
Rs.1 lakh to Rs.5 lakh - Rs.15/Per transaction
Rs.5 lakh & above - - Rs.25/- per transaction

22.
• Timing
Weekdays 10.00 AM to 4 PM
Saturdays 10.00 AM to 12.30 PM
• Amount
No amount restrictions.

23.
• NEFT settlement takes place 11 times a day during the
week days (9am, 10am, 11am, 12 noon, 1pm, 2pm,
3pm, 4pm, 5pm, 6pm and 7pm) and 5 times during
Saturdays (9am, 10am, 11am, 12 noon and 1pm).
• Any transaction initiated after a designated
settlement time would have to wait till the next
designated settlement time.
• RTGS, transactions are processed continuously
throughout the RTGS business hours.

24.
• Complete data backup at Chennai
• Secondary Backup at Reliance Chennai
• Firewall for protecting data
• Error recovery time is reduced