It might seem extraordinarily difficult to beat your competition, particularly if they already have a large customer base and good brand recognition and have successfully managed their businesses for years. Is quality of service an answer?
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
How to Improve Perceptions of Your Business and Quality of Service
1. How to Improve Perceptions
of Your Business and Quality
of Service
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2. Web Design Solutions That Work Effectively
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It might seem difficult to beat your
competition, particularly if they
already have a large customer base
and good brand recognition.
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3. Web Design Solutions That Work Effectively
and Give Measurable Effects
Is quality of service
an answer?
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4. Web Design Solutions That Work Effectively
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To a certain point, you can handle
everything on your own, but as
your company grows, you will have
to learn how to employ people and
delegate responsibilities.
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If you delay for too long or hire
the wrong people, the quality of
your service will suffer. This is the
same for every company.
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6. Web Design Solutions That Work Effectively
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Perception is very important, but
customers see you through your
products and services.
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7. Web Design Solutions That Work Effectively
and Give Measurable Effects
Instead of spending your money on
advertising and wasting your time
making false impressions, use these
resources to improve your
product.
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tel. +353 87 256 0543
8. Web Design Solutions That Work Effectively
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Focus on quality,
and money will follow.
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tel. +353 87 256 0543
9. Web Design Solutions That Work Effectively
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Mistakes happen, and customers
become disappointed from time
to time - this is normal in every
business.
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10. Web Design Solutions That Work Effectively
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Fix the problems in a timely
manner, and you will restore the
faith in your brand.
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tel. +353 87 256 0543
11. Web Design Solutions That Work Effectively
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It is not the mistake or malfunction
that angers people - it is when
you, as a company, do not take
responsibility for the problem.
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tel. +353 87 256 0543
12. Web Design Solutions That Work Effectively
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Every customer is important, and
to every customer, their problems
are critical. Keep this in mind, and
you will quickly surpass your
competition.
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tel. +353 87 256 0543
13. How to Handle a Dispute:
Web Design Solutions That Work Effectively
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14. Web Design Solutions That Work Effectively
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1/7:
Apologise for the situation, even if
it is not your fault.
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15. Web Design Solutions That Work Effectively
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2/7:
Take full ownership of the problem
or assign a person to handle it.
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tel. +353 87 256 0543
16. Web Design Solutions That Work Effectively
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3/7:
Ring the customer with updates
(even if there was no development
in the case) to assure him or her
that you are taking care of it.
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tel. +353 87 256 0543
17. Web Design Solutions That Work Effectively
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4/7:
Once the problem is solved, ring
the customer to confirm it has
been solved and apologise
once again.
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tel. +353 87 256 0543
18. Web Design Solutions That Work Effectively
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5/7:
If it was the customer's fault, do
your best not to embarrass him or
her and inform the customer that
it happens to other people too.
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tel. +353 87 256 0543
19. Web Design Solutions That Work Effectively
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6/7:
Ask/investigate what could have
been done better.
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20. Web Design Solutions That Work Effectively
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7/7:
Implement the changes to prevent
such problems in the future and
improve response time.
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tel. +353 87 256 0543
21. Web Design Solutions That Work Effectively
and Give Measurable Effects
Another way to impress your
customers and beat the
competition (especially big
companies) is to act promptly.
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tel. +353 87 256 0543
22. Web Design Solutions That Work Effectively
and Give Measurable Effects
Whenever you receive an e-mail,
instant message, or phone call that
you have missed, reply as quickly as
possible.
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tel. +353 87 256 0543
23. Web Design Solutions That Work Effectively
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Most people are emotional buyers
- once they decide they want
something, they want to have it
right away.
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tel. +353 87 256 0543
24. Web Design Solutions That Work Effectively
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Nobody wants to send enquiries
to receive a quote or to wait in
the queue for a long time.
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tel. +353 87 256 0543
25. Web Design Solutions That Work Effectively
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To act fast, you must be well
organised, and the more people
you employ, the harder it will be.
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tel. +353 87 256 0543
26. Web Design Solutions That Work Effectively
and Give Measurable Effects
There are plenty of great tools to
help you in this, like HighRise
and BaseCamp
from 37signals.com
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tel. +353 87 256 0543
27. Web Design Solutions That Work Effectively
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Whatever system you employ to
organise your tasks, you must
spend some time mastering it.
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tel. +353 87 256 0543
28. Web Design Solutions That Work Effectively
and Give Measurable Effects
Build Two Way, Long Term,
Business Relationships
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tel. +353 87 256 0543
29. Web Design Solutions That Work Effectively
and Give Measurable Effects
Be careful:
If you act like a robot, you will
start thinking like a robot.
This will not help your business.
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tel. +353 87 256 0543
30. Web Design Solutions That Work Effectively
and Give Measurable Effects
Web Design • On-Line Marketing • Search Engine Optimisation
Custom Web Applications • CPC Advertising • Databases
FREE CONSULTATIONS!
visit www.aeronstudio.com now!
www.aeronstudio.com
tel. +353 87 256 0543
31. Web Design Solutions That Work Effectively
and Give Measurable Effects
Web Design • On-Line Marketing • Search Engine Optimisation
Custom Web Applications • CPC Advertising • Databases
FREE CONSULTATIONS!
visit www.aeronstudio.com now!
www.aeronstudio.com
tel. +353 87 256 0543