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An accomplished Interim Executive (CIO, Global Program Director, VP IT Consulting/Services) who
has held VP level positions with major International Blue-Chip Corporations, leading International
Organisations and Global Programs with 300+ staff / €150M+ budget and full P&L Responsibility.
A focused and determined leader, I offer the entrepreneurial stamina and charismatic leadership to
inspire people in my organisation, peers and partners to peak performance, foster teamwork and
collaboration and deliver shareholders value. My easy-going sense of humor has always played a
defining role in bringing out the best in everyone and mobilizing them to achieve stretch goals.
I am at my best when dealing with the challenges related to leading complex international
organizations and projects, where I can leverage my strong leadership skills in combination with my
holistic mindset and pragmatic approach to bring clarity and structure and deliver high impact
outcomes.
Summary of Experience & Skills:
Major Achievements include:
• Led successfully a no. of major ERP (Tier-1) implementations, involving major business change, including a recent
global SAP rollout, wining an SAP Quality award 2012 for large implementations.
• Built a best-in-class IT consulting & services organisation, increasing services revenue by 40% p.a. and achieving
100% client satisfaction ratio across the EMEA client base.
• Transformed/re-built EMEA IT function to a high-performing organisation, streamlining & modernizing infrastructure
and applications architecture, reducing TCO by 50%
• Successfully led/delivered major, highly complex global product/business innovation programs.
• Undertook a major data center consolidation, negating $11M (potential) daily downtime costs.
Expertise and core competencies with successful track record include:
• Seasoned IT Executive – Sound experience in transforming and leading ICT organizations that “will”
(rather than “should”) deliver, building solid business/IT partnerships and managing stakeholders up to
board level.
• Expert Program/Project/Change Leader – Successful track record in shaping and leading large-scale,
International, multi-million $ IT programs, technology-enabled business transformation initiatives and
business projects. Project Management Office set up and rollout experience. PRINCE 2, PMI/PMP certified.
• Successful Business Leader – Sound experience in operating at executive management level with full
P&L responsibility, cultivating profitable business relationships built on respect, loyalty, and trust, and
delivering high client satisfaction ratio and margins.
• Business Focused Strategist – Expert in developing & Implementing Business driven IT Strategies,
maximizing application of emerging technologies & best practices to deliver shareholders value, with
focus on outcomes rather than outputs.
• Mentor and Coach – Sound experience in developing people at all levels, helping them maximize their potential
and make a real, lasting change (professionally and/or personally).
Vertical Industries Experience include – Chemicals, food & beverage, FMCG, automation & controls,
electronics, insurance, banking, durable Goods, defense, software and IT Services & Consulting.
Business Domains Experience include – Supply Chain/Logistics, manufacturing (process & discrete), finance,
sales & marketing and product innovation.
International/cross-cultural Experience – North America, Latin America, Europe, Asia, Africa, Israel.
AMIT EITAN BSc, MBA, PMP
Residence: Belgium (Internationally Mobile)
Home: (+32) 3 827.81.85
Mobile: (+32) 497 505.207
E-mail: aeitan@amit-consulting.com
LinkedIn: www.linkedin.com/in/amiteitan
Website: www.aeitan.com
Professional Experience:
2002 - Date Owner and Managing Director – amIT Consulting bvba/sprl
Executive Interim Management & Consulting specializing in -
Program/Project /change management, IT leadership, Consulting and Coaching
Associate Member of: Association of Professional Interims (UK)
2011 - Date TESSENDERLO GROUP
T/O $3bn, International Specialty Group (Fertilizers & Feeds, gelatines & bio-residuals, water
treatment & environmental services)
Global Program Manager – SAP Rollout (Latin/North America, Europe, China)
Overall leadership of a global implementation of uniform business processes and standard business
templates across the Gelatins business unit, where SAP is used as the standard ERP solution, covering
all stages of the program - Solution Design, Realization and country by country roll-out (incl. all change
management aspects of this major business change initiative).
The SAP solution covers all business areas from procurement, through manufacturing, quality
management, warehouse management, sales & logistics, plant maintenance, finance and controlling
(SAP modules: SD/LE, FI/CO, MM, WM, PP, QM, PM, ML and BI).
The program won an SAP Quality Award 2012 (large implementations category) and was presented at
SAPPHIRE 2012, Madrid, Spain: SAPPHIRE 2012 Presentation
2010 - Date CONSULTING / NON-EXECUTIVE / ADVISORY ROLES
• IT Strategy & Leadership advisor - Advising/Supporting a no. of CIO's in the development of corp. IT
strategy and related IT transformation plans, Business/IT alignment and other IT leadership matters.
• Non-Executive Directorships:
o Enterprise Intelligence (UK) - a start-up providing a revolutionary guest-centric technology
enabled solution for the Hospitality & Leisure industry (Hotels/Airlines/Cruiseliners).
o Prisma-BI (Israel) – a Business Intelligence solutions provider with a wide and fast growing
customer base in Israel across many different industries.
2005 - 2009 SOPHEON CORPORATION
Global Leader in Software and Services for Product Lifecycle Management (PLM) solutions
Vice President, Client Services & Consulting – EMEA
Member of the company Executive Management team with overall responsibility for the consulting &
services business across the EMEA region from Pre-Sales to post implementation support:
• Built from the ground up a best-in-class EMEA professional services team.
• Introduced new processes and best practices, increasing client sat. level and operational excellence.
• Achieved 100% client satisfaction ratio across the region for existing and new clients.
• Increased EMEA services revenue consistently (40% annualized average growth).
• Grew service margins from 35% to 45% through operational excellence.
• Grew service revenue from 30% to 50% share of EMEA total revenue.
• Successfully implemented PLM software solutions for clients such as – Electrolux, Mars, Cadbury.
2005 BRUNSWICK CORPORATION
T/O $4.7bn, Global Leader in Marine, Fitness and Sports Markets.
CIO - EMEA - 12 countries, 30 sites, 2,500 users
Member of the EMEA leadership team with overall responsibility for IT strategy and operations across the
region and all business units (The Boats Group, Marine Engines, Life Fitness and Bowling/Billiard):
• Designed & Introduced a new IT Strategy & cross-divisional organization for EMEA.
• Implemented new IT governance and controls structure, to comply with current regulatory requirements,
such as Sarbanes-Oxley (SOX).
• Negotiated / implemented new sourcing partnerships for IT hardware and telecom services.
2003 - 2004 INBEV - T/O $14bn, Global Market Leader in Food and Beverages.
Global Programme Director - Product Innovation/Development
Overall responsibility for various Global Business Innovation Programs, focusing on the development and
introduction to market of PerfectDraft® (JV with Philips):
• Provided strong leadership to a large multi-company, multi-functional team, achieving excellent
collaboration across InBev, Philips and 3rd party suppliers.
• Managed the stakeholders and supply chain’s 3rd parties in China, Taiwan Singapore and Italy.
• Introduced project management best practices, used as a template for future Group projects.
• Achieved program objectives with highly successful launch, on time and within budget.
2003 LEVI STRAUSS – T/O $4.5bn, Brand Leader in Fashion Apparel
IT Director EMEA – Strategy and Integration
Responsible for – IT Strategic roadmap (EMEA), Project Management Office (PMO), Enterprise
Applications Integration (EAI), Collaborative Commerce, ERP (Baan) and IT procurement:
• Developed the EMEA IT PMO through introduction of best practices and increased its adoption.
• Initiated and led IT B2B initiatives, to support the corporate global value chain initiatives.
• Led a benchmark study for IT TCO, proposing the roadmap for IT spending and sourcing upon compl.
• Led the implementation of EMEA ERP system (Baan) incl. integration with other business systems.
STANLEY WORKS - T/O $4bn Manufacturer of hardware products for B2C and B2B
2002 European ERP Project manager
Led the implementation of Navision ERP solution across Europe:
• Successfully managed the project, and related change management internationally.
• Completed the Project on time and within budget.
1997- 2001 ROCKWELL AUTOMATION
T/O $5.6bn, Global leader in Industrial Automation and Controls
CIO – EMEA - 20 countries, 70 sites, 4,000 users
Member of the EMEA business leadership team with overall responsibility for the IT Strategy
and Operations across the region:
• Developed & implemented EMEA IT Strategy, Portfolio Management and Governance model.
• Built a new, best-in-class, EMEA IT organisation.
• Transformed the region’s outdated IT infrastructure to be modern, standard and Integrated.
• Modernised and streamlined EMEA Applications Architecture, reducing SW solutions from >80 to 15,
resulting in a significant increase in business productivity and reduction of software costs by 50%.
• Increased IT environment uptime to 99.9% and reduced TCO by 50%, saving $6m pa.
• Executive role in a global change programme for customer service excellence, budget $200m.
• Co-led the implementation of PeopleSoft as the ERP solution supporting the above business change.
• Improved significantly IT services levels in quality, reliability, TCO and customer focus.
• Successful outsourcing of EMEA IT helpdesk and Y2K and Euro transition across the region.
1992 - 1997 SEAGRAM CORPORATION
T/O $6.5bn Global Leader in Branded Beverages (Spirits & Wines)
1996 - 97 IT Director - Chivas and Glenlivet Group - T/O $4bn ,25 sites, 2,000 users
• Led transformation of the IT Org. in skills, staffing level, culture, business focus & Best Practices.
• Realigned IT with business needs through new IT strategy.
• Led $15m systems implementation and integration for a new Global Distribution Centre.
• Led the data centre transfer from Scotland to USA, negating $11m (potential) daily downtime costs.
1995 - 96 Business Systems Director – Seagram Northern Europe
• Contributed to the setup of the EMEA Shared Services Centre with new software solutions.
• Led the Roll-Out of JD Edwards – Financials across the businesses, on time and to budget.
1992 - 95 EMEA Project Manager / ERP Solutions - Seagram EMEA
• Led development of in-house ERP solution with internal and external resources.
• Drove the necessary change management and ‘buy in’ from the regional business heads.
• Led the successful rollout and decommissioning of legacy systems.
Earlier career background includes progression of Software Development and Implementation roles – from Systems
Engineer (4 years), to Project Manager (7 years) and Business Systems manager (3 years).
Education:
• Executive MBA (International Business Management) - Ashridge Business School, UK
• BSc in Computer Science & Mathematics - Tel Aviv University, Israel
• Professional Certifications: PMI/PMP, PRINCE-2, Software Engineer
General Information:
Personal Info: Belgian, Israeli. Married + 2.
Languages: English, Hebrew - mother language, French – Fluent, Dutch – Basic
Location: Flexible Internationally

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QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
 

Ae cv current version ic apr 2014

  • 1. An accomplished Interim Executive (CIO, Global Program Director, VP IT Consulting/Services) who has held VP level positions with major International Blue-Chip Corporations, leading International Organisations and Global Programs with 300+ staff / €150M+ budget and full P&L Responsibility. A focused and determined leader, I offer the entrepreneurial stamina and charismatic leadership to inspire people in my organisation, peers and partners to peak performance, foster teamwork and collaboration and deliver shareholders value. My easy-going sense of humor has always played a defining role in bringing out the best in everyone and mobilizing them to achieve stretch goals. I am at my best when dealing with the challenges related to leading complex international organizations and projects, where I can leverage my strong leadership skills in combination with my holistic mindset and pragmatic approach to bring clarity and structure and deliver high impact outcomes. Summary of Experience & Skills: Major Achievements include: • Led successfully a no. of major ERP (Tier-1) implementations, involving major business change, including a recent global SAP rollout, wining an SAP Quality award 2012 for large implementations. • Built a best-in-class IT consulting & services organisation, increasing services revenue by 40% p.a. and achieving 100% client satisfaction ratio across the EMEA client base. • Transformed/re-built EMEA IT function to a high-performing organisation, streamlining & modernizing infrastructure and applications architecture, reducing TCO by 50% • Successfully led/delivered major, highly complex global product/business innovation programs. • Undertook a major data center consolidation, negating $11M (potential) daily downtime costs. Expertise and core competencies with successful track record include: • Seasoned IT Executive – Sound experience in transforming and leading ICT organizations that “will” (rather than “should”) deliver, building solid business/IT partnerships and managing stakeholders up to board level. • Expert Program/Project/Change Leader – Successful track record in shaping and leading large-scale, International, multi-million $ IT programs, technology-enabled business transformation initiatives and business projects. Project Management Office set up and rollout experience. PRINCE 2, PMI/PMP certified. • Successful Business Leader – Sound experience in operating at executive management level with full P&L responsibility, cultivating profitable business relationships built on respect, loyalty, and trust, and delivering high client satisfaction ratio and margins. • Business Focused Strategist – Expert in developing & Implementing Business driven IT Strategies, maximizing application of emerging technologies & best practices to deliver shareholders value, with focus on outcomes rather than outputs. • Mentor and Coach – Sound experience in developing people at all levels, helping them maximize their potential and make a real, lasting change (professionally and/or personally). Vertical Industries Experience include – Chemicals, food & beverage, FMCG, automation & controls, electronics, insurance, banking, durable Goods, defense, software and IT Services & Consulting. Business Domains Experience include – Supply Chain/Logistics, manufacturing (process & discrete), finance, sales & marketing and product innovation. International/cross-cultural Experience – North America, Latin America, Europe, Asia, Africa, Israel. AMIT EITAN BSc, MBA, PMP Residence: Belgium (Internationally Mobile) Home: (+32) 3 827.81.85 Mobile: (+32) 497 505.207 E-mail: aeitan@amit-consulting.com LinkedIn: www.linkedin.com/in/amiteitan Website: www.aeitan.com
  • 2. Professional Experience: 2002 - Date Owner and Managing Director – amIT Consulting bvba/sprl Executive Interim Management & Consulting specializing in - Program/Project /change management, IT leadership, Consulting and Coaching Associate Member of: Association of Professional Interims (UK) 2011 - Date TESSENDERLO GROUP T/O $3bn, International Specialty Group (Fertilizers & Feeds, gelatines & bio-residuals, water treatment & environmental services) Global Program Manager – SAP Rollout (Latin/North America, Europe, China) Overall leadership of a global implementation of uniform business processes and standard business templates across the Gelatins business unit, where SAP is used as the standard ERP solution, covering all stages of the program - Solution Design, Realization and country by country roll-out (incl. all change management aspects of this major business change initiative). The SAP solution covers all business areas from procurement, through manufacturing, quality management, warehouse management, sales & logistics, plant maintenance, finance and controlling (SAP modules: SD/LE, FI/CO, MM, WM, PP, QM, PM, ML and BI). The program won an SAP Quality Award 2012 (large implementations category) and was presented at SAPPHIRE 2012, Madrid, Spain: SAPPHIRE 2012 Presentation 2010 - Date CONSULTING / NON-EXECUTIVE / ADVISORY ROLES • IT Strategy & Leadership advisor - Advising/Supporting a no. of CIO's in the development of corp. IT strategy and related IT transformation plans, Business/IT alignment and other IT leadership matters. • Non-Executive Directorships: o Enterprise Intelligence (UK) - a start-up providing a revolutionary guest-centric technology enabled solution for the Hospitality & Leisure industry (Hotels/Airlines/Cruiseliners). o Prisma-BI (Israel) – a Business Intelligence solutions provider with a wide and fast growing customer base in Israel across many different industries. 2005 - 2009 SOPHEON CORPORATION Global Leader in Software and Services for Product Lifecycle Management (PLM) solutions Vice President, Client Services & Consulting – EMEA Member of the company Executive Management team with overall responsibility for the consulting & services business across the EMEA region from Pre-Sales to post implementation support: • Built from the ground up a best-in-class EMEA professional services team. • Introduced new processes and best practices, increasing client sat. level and operational excellence. • Achieved 100% client satisfaction ratio across the region for existing and new clients. • Increased EMEA services revenue consistently (40% annualized average growth). • Grew service margins from 35% to 45% through operational excellence. • Grew service revenue from 30% to 50% share of EMEA total revenue. • Successfully implemented PLM software solutions for clients such as – Electrolux, Mars, Cadbury. 2005 BRUNSWICK CORPORATION T/O $4.7bn, Global Leader in Marine, Fitness and Sports Markets. CIO - EMEA - 12 countries, 30 sites, 2,500 users Member of the EMEA leadership team with overall responsibility for IT strategy and operations across the region and all business units (The Boats Group, Marine Engines, Life Fitness and Bowling/Billiard): • Designed & Introduced a new IT Strategy & cross-divisional organization for EMEA. • Implemented new IT governance and controls structure, to comply with current regulatory requirements, such as Sarbanes-Oxley (SOX). • Negotiated / implemented new sourcing partnerships for IT hardware and telecom services. 2003 - 2004 INBEV - T/O $14bn, Global Market Leader in Food and Beverages. Global Programme Director - Product Innovation/Development Overall responsibility for various Global Business Innovation Programs, focusing on the development and introduction to market of PerfectDraft® (JV with Philips): • Provided strong leadership to a large multi-company, multi-functional team, achieving excellent collaboration across InBev, Philips and 3rd party suppliers. • Managed the stakeholders and supply chain’s 3rd parties in China, Taiwan Singapore and Italy. • Introduced project management best practices, used as a template for future Group projects. • Achieved program objectives with highly successful launch, on time and within budget.
  • 3. 2003 LEVI STRAUSS – T/O $4.5bn, Brand Leader in Fashion Apparel IT Director EMEA – Strategy and Integration Responsible for – IT Strategic roadmap (EMEA), Project Management Office (PMO), Enterprise Applications Integration (EAI), Collaborative Commerce, ERP (Baan) and IT procurement: • Developed the EMEA IT PMO through introduction of best practices and increased its adoption. • Initiated and led IT B2B initiatives, to support the corporate global value chain initiatives. • Led a benchmark study for IT TCO, proposing the roadmap for IT spending and sourcing upon compl. • Led the implementation of EMEA ERP system (Baan) incl. integration with other business systems. STANLEY WORKS - T/O $4bn Manufacturer of hardware products for B2C and B2B 2002 European ERP Project manager Led the implementation of Navision ERP solution across Europe: • Successfully managed the project, and related change management internationally. • Completed the Project on time and within budget. 1997- 2001 ROCKWELL AUTOMATION T/O $5.6bn, Global leader in Industrial Automation and Controls CIO – EMEA - 20 countries, 70 sites, 4,000 users Member of the EMEA business leadership team with overall responsibility for the IT Strategy and Operations across the region: • Developed & implemented EMEA IT Strategy, Portfolio Management and Governance model. • Built a new, best-in-class, EMEA IT organisation. • Transformed the region’s outdated IT infrastructure to be modern, standard and Integrated. • Modernised and streamlined EMEA Applications Architecture, reducing SW solutions from >80 to 15, resulting in a significant increase in business productivity and reduction of software costs by 50%. • Increased IT environment uptime to 99.9% and reduced TCO by 50%, saving $6m pa. • Executive role in a global change programme for customer service excellence, budget $200m. • Co-led the implementation of PeopleSoft as the ERP solution supporting the above business change. • Improved significantly IT services levels in quality, reliability, TCO and customer focus. • Successful outsourcing of EMEA IT helpdesk and Y2K and Euro transition across the region. 1992 - 1997 SEAGRAM CORPORATION T/O $6.5bn Global Leader in Branded Beverages (Spirits & Wines) 1996 - 97 IT Director - Chivas and Glenlivet Group - T/O $4bn ,25 sites, 2,000 users • Led transformation of the IT Org. in skills, staffing level, culture, business focus & Best Practices. • Realigned IT with business needs through new IT strategy. • Led $15m systems implementation and integration for a new Global Distribution Centre. • Led the data centre transfer from Scotland to USA, negating $11m (potential) daily downtime costs. 1995 - 96 Business Systems Director – Seagram Northern Europe • Contributed to the setup of the EMEA Shared Services Centre with new software solutions. • Led the Roll-Out of JD Edwards – Financials across the businesses, on time and to budget. 1992 - 95 EMEA Project Manager / ERP Solutions - Seagram EMEA • Led development of in-house ERP solution with internal and external resources. • Drove the necessary change management and ‘buy in’ from the regional business heads. • Led the successful rollout and decommissioning of legacy systems. Earlier career background includes progression of Software Development and Implementation roles – from Systems Engineer (4 years), to Project Manager (7 years) and Business Systems manager (3 years). Education: • Executive MBA (International Business Management) - Ashridge Business School, UK • BSc in Computer Science & Mathematics - Tel Aviv University, Israel • Professional Certifications: PMI/PMP, PRINCE-2, Software Engineer General Information: Personal Info: Belgian, Israeli. Married + 2. Languages: English, Hebrew - mother language, French – Fluent, Dutch – Basic