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Participatory design

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Participatory design

  1. 1. Participatory design Denis Gillet & Adrian Holzer & Dave Kirk The copyright of images belong to their authors. I will remove them on demand. Contact me at adrian.holzer@epfl.ch
  2. 2. actively involve users as members of the design team from the start of the design process Participatory design
  3. 3. Contrasts with experimental approaches where users are treated as passive subjects
  4. 4. Why include users in the design team ?
  5. 5. Because they are the experts in the ‘work’ activities the system is being designed to support
  6. 6. They can teach us a great deal about what the system should do mutual learning process
  7. 7. What are the participatory design principles ?
  8. 8. =Users, designers & developers are equal partners
  9. 9. Continuous communication among stakeholders accelerates design
  10. 10. Stakeholders gain a shared understanding of design goals, opportunities, and constraints Users and other stakeholders contribute their unique expertise
  11. 11. User actively participates in the design of the system
  12. 12. Prospotentially more accurate information about the tasks more opportunity for users to influence the design decisions buy-in from sense of participation potential greater acceptance of final system
  13. 13. Cons more costly lengthier development period antagonism from those whose suggestion are not incorporated force designers to compromise exacerbate conflicts between designers and users highlight organizational politics
  14. 14. Supporting Methods Collaborative prototyping Scenarios Use cases
  15. 15. Collaborative prototyping
  16. 16. Two key requirements
  17. 17. Understanding the current organization of work (ethnography helps out)
  18. 18. Envisioning the future (users help out)
  19. 19. Develop quick and dirty prototypes ‘Low tech’ or ‘low fidelity’ prototypes
  20. 20. Iterative cooperative development of prototypes Minimum Viable Products
  21. 21. Supporting Methods Collaborative prototyping Scenarios Use cases
  22. 22. Scenarios descriptions of the various episodes that constitute ‘use’ from the users’ point of view
  23. 23. May be ‘current’ (and draw on ethnography) or ‘future’ (and be developed with users)
  24. 24. Scenarios specify... User goals The role of artifacts, tools & other resources Usage context Activities involved
  25. 25. Supporting Methods Collaborative prototyping Scenarios Use cases
  26. 26. Use cases
  27. 27. Descriptions of the system’s responses to specific use scenarios and sequences of interaction
  28. 28. Participatory design & social media
  29. 29. Stakeholders
  30. 30. Online communities Users, Groups and Facilitators Share common interests and services
  31. 31. Online services Designers, Developers and Providers Provide services and added values Targeted business models and customers
  32. 32. Social Media Platforms Designers, Developers and Providers Aggregate users and services Market ads and social data
  33. 33. Example of designing collaborative services for an online community
  34. 34. Build a team
  35. 35. or members of the online community representative of the users Facilitator
  36. 36. Collaborative service developer
 knowing what can be done
  37. 37. knowing what has a value for the provider Collaborative service manager
  38. 38. Designer knowing if the interaction will be efficient
  39. 39. helping in eliciting the objectives and knowing if the collaboration will be effective Psycho-sociologist

  40. 40. A mediator should be nominated Designer DeveloperPsycho-sociologist FacilitatorManager Participatory design team
  41. 41. (independent or integrated) Design in use Design for use Participatory design stages 1 2
  42. 42. initial design of services & their scenarios of uses. Design for use It generates prototypes of new artifacts as well as scenarios of uses to be trialled during a “design in use” phase 1
  43. 43. (independent or integrated) Design in use2 Design for use1 Participatory design stages
  44. 44. Trialling the prototypes in use cases Validate and refine scenarios & services Design in use 2
  45. 45. Participatory design approach
  46. 46. Iterative negotiation process between heterogeneous actors
  47. 47. Participatory design principles
  48. 48. Negotiation & consensual decision making Negotiation and consensual decision making Sharing cultural backgrounds, ideas and needs Ongoing reflectionon process with the designers Mutual necessityto work together Construction of a shared language and vocabulary
  49. 49. In social media
  50. 50. One scenario / feature is designed at a time
  51. 51. Fast update pace (new feature)
  52. 52. Design iterations are done online First on test servers then on exploitation servers First test users and then real users
  53. 53. Implicit (use or not use) / explicit implication of users
  54. 54. Implicit / explicit direct (customer relationship) or indirect (social media) conversation between users and providers
  55. 55. Teachers Pedagogy HCI Computer Science Community
  56. 56. Inquiry Learning Investigation Conceptualisation Conclusion Discussion Orientation
  57. 57. Mockup task force
  58. 58. Evaluations
  59. 59. Prototype design
  60. 60. Pedagogical content creation
  61. 61. Evaluations
  62. 62. … an so on