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Changing Dynamics in the Resort Sector
Muriel Muirden
WATG
November 2013
GEN-Y IMPACT
•

High Performers / High Maintenance.

•

Global citizens, socially and environmentally conscious, superb multitaskers.

•

From their hotel experience they want flexibility / multiple options /
total connectivity.

•

They want ‘wow’ factor design, community connection, casual service
and animated environments.

•

And just when it couldn’t get any tougher – they have no sense of
brand fidelity.
FAMILY VALUES
•

Multi-generational travel increasing globally and driving demand for
forms of lodging that can accommodate large family groups.

•

Gen X parents placing strong emphasis on outdoor education and
children’s programming.

•

Boomer grandparents want shared experiences.

•

Need for resorts to offer broad-based amenity and sports strategies to
appeal to all age cohorts.

•

Need for ‘golf-lite’ solutions that connect younger generations to the
game.
CYCLING – THE NEW GOLF
•

•

Atlantic Surf Pods, Cornwall, UK

Family active break market up 30% in Europe.

Cycling is cool and hip – designer stores for bikes and cycling gear
are booming – cycling and walking holidays experiencing 20% yearon-year growth rate.

•

Endemic of several key trends including ‘family values’, ‘the pursuit of
happiness’, ‘craving simplicity’, ‘back to nature’.

•

‘Eco Pods’: resort expansion strategies based on ‘glamping concepts’
– generating premium rates for the back to nature experience.

•

Time to rethink on-site resort amenity away from golf towards
maximising opportunities to enjoy and experience the natural
environment.
The OUT Hotel, NYC

MICE IS BACK…AND IT’S FUN!
•

Bounce back in the conference and meetings market.

•

Seeking fun environments, casual approach and healthy eating
options.

•

Breakout space with pool tables, ‘comfy sofas’ and environments that
encourage social interaction.

•

Outdoor breakout spaces being designed in a resort context.

Lord’s South Beach, Miami

Business Playground Meeting Room,
Pullman St. Pancras, UK
Hyatt Andaz

REDEFINING LUXURY
•

Need a radical rethink of luxury resort hotel product to get finance
traction.

•

Do we need large reception spaces? Hyatt Andaz has replaced check
in desks with ‘hosts’ equipped with tablet computers.

•

Can a seasonal resort sustain six to eight food and beverage outlets?
Using technology, we can create chameleon facilities that can change
in ambience and reinvent themselves.

•

With a desire for de-cluttering can we relook at room bay sizes?

•

Back of house areas can be more efficient – we need to invest time
and energy into rethinking how hotels operate.

•

Spas and clubhouses have grown in size to a level where intimacy is
questionable and development costs simply cannot be carried.

Four Seasons Anahita
Hôtel Plaza Athénée, Paris, France

DESIGN TRENDS OF NOTE
•

Animated Lobbies: more of a social space than an administrative space.
Chameleon-like activities from day to night (internet café to animated
cocktail bar). Music, lighting, technology and art play a key role.

•

‘Pop Culture’: ‘pop-up’ restaurants – seasonal themes or celebrity brand
driven – revitalises the image and atmosphere of a hotel property.

•

‘Gadgets Galore’: bedside tablets that can change all facilities and
information throughout the room – and the ambience.

•

Outdoor Public Spaces: greater emphasis on design of outdoor spaces
as an extension of hotel lobbies and aspirational refuges for guests.

•

Bright Colours Back in Fashion: aimed at lifting spirits in challenging
times.

•

‘Fitness Focus’: trend for healthier travel, driving food and beverage
concepts, in-room fitness innovations and ‘best in class’ hotel gyms.

•

‘Green is the New Black’: vertical gardens as an interior design
statement and a statement of eco-integrity. Rooftop and resort gardens
pushing the ‘farm to table’ concept.
Where do we go from here

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Where do we go from here

  • 1. Changing Dynamics in the Resort Sector Muriel Muirden WATG November 2013
  • 2. GEN-Y IMPACT • High Performers / High Maintenance. • Global citizens, socially and environmentally conscious, superb multitaskers. • From their hotel experience they want flexibility / multiple options / total connectivity. • They want ‘wow’ factor design, community connection, casual service and animated environments. • And just when it couldn’t get any tougher – they have no sense of brand fidelity.
  • 3. FAMILY VALUES • Multi-generational travel increasing globally and driving demand for forms of lodging that can accommodate large family groups. • Gen X parents placing strong emphasis on outdoor education and children’s programming. • Boomer grandparents want shared experiences. • Need for resorts to offer broad-based amenity and sports strategies to appeal to all age cohorts. • Need for ‘golf-lite’ solutions that connect younger generations to the game.
  • 4. CYCLING – THE NEW GOLF • • Atlantic Surf Pods, Cornwall, UK Family active break market up 30% in Europe. Cycling is cool and hip – designer stores for bikes and cycling gear are booming – cycling and walking holidays experiencing 20% yearon-year growth rate. • Endemic of several key trends including ‘family values’, ‘the pursuit of happiness’, ‘craving simplicity’, ‘back to nature’. • ‘Eco Pods’: resort expansion strategies based on ‘glamping concepts’ – generating premium rates for the back to nature experience. • Time to rethink on-site resort amenity away from golf towards maximising opportunities to enjoy and experience the natural environment.
  • 5. The OUT Hotel, NYC MICE IS BACK…AND IT’S FUN! • Bounce back in the conference and meetings market. • Seeking fun environments, casual approach and healthy eating options. • Breakout space with pool tables, ‘comfy sofas’ and environments that encourage social interaction. • Outdoor breakout spaces being designed in a resort context. Lord’s South Beach, Miami Business Playground Meeting Room, Pullman St. Pancras, UK
  • 6. Hyatt Andaz REDEFINING LUXURY • Need a radical rethink of luxury resort hotel product to get finance traction. • Do we need large reception spaces? Hyatt Andaz has replaced check in desks with ‘hosts’ equipped with tablet computers. • Can a seasonal resort sustain six to eight food and beverage outlets? Using technology, we can create chameleon facilities that can change in ambience and reinvent themselves. • With a desire for de-cluttering can we relook at room bay sizes? • Back of house areas can be more efficient – we need to invest time and energy into rethinking how hotels operate. • Spas and clubhouses have grown in size to a level where intimacy is questionable and development costs simply cannot be carried. Four Seasons Anahita
  • 7. Hôtel Plaza Athénée, Paris, France DESIGN TRENDS OF NOTE • Animated Lobbies: more of a social space than an administrative space. Chameleon-like activities from day to night (internet café to animated cocktail bar). Music, lighting, technology and art play a key role. • ‘Pop Culture’: ‘pop-up’ restaurants – seasonal themes or celebrity brand driven – revitalises the image and atmosphere of a hotel property. • ‘Gadgets Galore’: bedside tablets that can change all facilities and information throughout the room – and the ambience. • Outdoor Public Spaces: greater emphasis on design of outdoor spaces as an extension of hotel lobbies and aspirational refuges for guests. • Bright Colours Back in Fashion: aimed at lifting spirits in challenging times. • ‘Fitness Focus’: trend for healthier travel, driving food and beverage concepts, in-room fitness innovations and ‘best in class’ hotel gyms. • ‘Green is the New Black’: vertical gardens as an interior design statement and a statement of eco-integrity. Rooftop and resort gardens pushing the ‘farm to table’ concept.