Renault Eurodrive provides rental vehicles and travel services for vacations in Europe. The document contains information about picking up and returning rental vehicles, insurance coverage and assistance, and modifying or extending rental contracts. It also describes an exclusive program called Eurodrive First that offers discounts and perks from partner companies in France.
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Short Term Car Lease in Europe - Travel Booklet 2013
1. 2013
TRAVEL
BOOKLET
VACATION WITH
PEACE OF MIND
www.renaultusa.com
2. USER’S GUIDE
2013
YOUR NEW CAR
This booklet contains answers to all the questions
you have about your vehicle, from pick-up to drop-off.
EDITORIAL
Thank you for choosing Renault Eurodrive for your stay in
Europe.
At Renault, we have always believed that cars should be suited
to everyone’s life style and everyone’s expectations. This
ambition is reflected in our quest for mobility that is sustainable
and environmentally friendly, and for safety and quality that
can be accessed by the masses.
These traveling instructions contain comprehensive
information on how to use Renault Eurodrive. The information
contained in the booklet is also available online at
www.renaultusa.com.
Our team is dedicated to ensure that you are a satisfied customer.
Do not hesitate to send your suggestions and complaints to
qualite.eurodrive@renault.com or sales@renaultusa.com.
We wish you a pleasant stay in Europe at the wheel of your
Renault or your Dacia and thank you again for choosing
Contents
04 Picking up your car
Renault Eurodrive.
06 Insurance / assistance
08 Changing your contract
09 Your Eurodrive First program
10 Returning your car
Sophie PONSAILLE 12 Pick-up and return centers
Director Renault Courte Durée
14 Checklist
02 03
3. PICKING UP YOUR CAR PICK-UP PROCEDURE
Please present:
n our passport (or identity card),
y
Before you get there n copy of your Renault Eurodrive contract.
a
To make the most of your stay in Europe with nothing to worry about, do not forget the first step in your Your spouse, domestic partner or a family member may also pick up the car and drive it, provided they
Travel Booklet: making advance reservations for the exclusive services of our First Class partners in the present an authorization document with your signature.
Eurodrive First program (See page 9).
Your domestic partner must, in addition to this authorization document, present a certificate proving your
To ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before partnership or a sworn statement of partnership with your signature.
you leave for Europe” checklist, on page 14.
You will be presented with several items:
when you get there n ehicle registration papers,
v Caution!
These items are to be returned
n European accident report standard form with instructions,
a with your vehicle. You will be
Please remember that, in order to get your vehicle delivered in time, your delivery center must have your billed for any missing items.
n n insurance certificate,
a
flight or train* number.
n n insurance assistance booklet,
a
If you do not have a flight/train* number and did not provide a walk-in time when placing your reservation
then you must contact your delivery center for an appointment at least 3 business days before the n wo keys (or cards) for the vehicle,
t
scheduled delivery date. n safety kit (fluorescent vest + and warning triangle).
a
IMPORTANT
Right before or during your trip if your flight, train* or arrival time changes, please contact your IMPORTANT
pick-up center as early as possible so that they can prepare for your new arrival schedule. For all
other changes please contact us by email at sales@renaultusa.com or call (888) 532-1221 during Drivers must be at least 18 years old and possess a driver’s license valid for use in the country or
our regular business hours. countries they intend to visit.
Always refer to the information about your pick-up center in the “Pick-up and drop-off centers”
sections on pages 12-13, or the detailed information sheet for your delivery center that you
received from your Eurodrive agent.
Fuel information Caution!
The delivery center representative will wait for you for 30 minutes after the agreed walk-in time Corresponding fuel terminology The fuel type to be used with your
and for 1 hour after your flight/train* arrival time. vehicle is marked inside the fuel
ENGINE FUEL NAME AT PUMP cap: “GO” means diesel, “ES”
Please make sure that you call your delivery center within one hour of your flight or train* arrival to means gasoline/petrol.
Gasoline Super unleaded Sans plomb SP 95 / SP 98 Eurodrive is not responsible for
make sure they know you have arrived and tell them when you will be ready for your pick-up. Unleaded / Gasoline/petrol any cost related to you running
Gasolina sin plomo 95 out of fuel.
* Where a train station pick-up is available.
Gasolina sin plomo 98
caution! Diesel (DCI) Diesel Diesel / Gazole / Gas-oil
n he regulations, highway codes
T
and procedures in the event of an
accident or damage may differ from IMPORTANT
one country to another. You are
responsible for your travel in Europe. For safety reasons, the cars are delivered with just
Therefore, remember to refer to the enough fuel necessary to reach the nearest gas
specific regulations that apply in station (usually about one gallon).
each country.
04 05
4. INSURANCE / roadside ASSISTANCE CLAIMS IN THE EVENT OF INCIDENTS
To benefit from your insurance and assistance What to do in case of breakdown,
coverage you must always report the incident: accident, fire, vandalism or theft?
n
either with an accident report with a third party Procedures that must be followed:
(check the insurance policy number of the third party
DRIVE with PEACE OF MIND and make sure he/she signs the document),
- BREAKDOWN 1 + 6
- Accident 1 + 2 + 4 + 5 + 6
Exclusive features of Renault n a full declaration within 24 hours (giving a detailed
or
YOUR RENAULT OR YOUR DACIA IS PROTECTED: Eurodrive - OTHER 1 + 3 + 4 + 5 + 6
explanation of the incident circumstances, including
n by the manufacturer’s warranty in case of breakdown ASSISTANCE TO ENSURE YOUR the vehicle registration number, date, location, and 1 all (24/7) : ✆ +33 (0)1 49 65 24 04
C
n by the the zero-deductible multi-risk insurance included in PEACE OF MIND damage noted on the vehicle). 2 arefully fill out both sides of the European
C
your Renault Eurodrive contract in case of accident, theft, Comprehensive assistance Cases of vandalism or theft, must be reported accident report.
attempted theft, fire, vandalism, broken windows, flat tires, – and more! to the police and the original report must be sent 3 Report the incident to the police.
lost keys or wrong fill-up In the event of a breakdown or to GSAE. The document must be faxed to the
accident, you are covered by a following number: +33 (0)1 76 89 00 47. Without a
4 F
ax your European accident report to
YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES comprehensive insurance policy with declaration, the insurance company will not pay any +33 (0)1 76 89 00 47 or call
Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, no “deductible”, and assisted 24/7, indemnity. The same applies to damages or incidents ✆ +33 (0)1 76 84 96 96
Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great even in case of flat tires, loss of keys or affecting rental vehicles provided after the incident. 5 S
end the originals to the following address:
Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, GSAE Renault Eurodrive immeuble vendôme
Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, putting the wrong fuel in the tank. Just
Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, call + 33 (0)1 49 65 24 04 if you 12/14, rue du Centre
Sweden, Switzerland, Turkey, Vatican. need assistance. 93197 Noisy-le-Gd Cedex, France
Caution!
If the administrative documents are lost or stolen
6 I
f the vehicle is left in a Renault or Dacia
garage, always leave the registration documents
EXCLUSIONS (e.g. registration documents), you must report the
incident to the local police and contact RCD on inside the vehicle.
Caution! +33 (0)1 76 84 96 96.
n
The Eurodrive contract does not cover impound costs, fuel Remember Renault Eurodrive insurance
leaking, mechanical incidents caused by vehicle misuse, and assistance does not cover Kosovo and
mechanical incidents caused by towing, snow tires and
the Turkish part of Cyprus.
YOUR REPLACEMENT VEHICLE
chains. Neither does it cover fines or parking tickets,
telephone, restaurant/bar, fuel or toll expenses, vehicle Useful info n If your Renault Eurodrive vehicle needs to be - Do not accept additional insurance coverage
servicing costs, or expenses that the beneficiary was n ou are no longer insured after the
Y temporarily replaced by a regular car rental, that may be offered by the car rental agent.
expected to pay as part of the planned stay in the place expiration date of your insurance please be aware of the following: - Please return your rental at the car rental
of the incident (e.g. accommodation), or in cases of force certificate, and if you drive in a country - You will be required to present a credit card lot with a full tank of gas and NOT at a
majeure (strikes, riots or “acts of god”, etc.). not mentioned in the list above. for the imprint, this procedure is standard with Renault Eurodrive center.
n
The contract does not cover events resulting from
n Never leave the registration documents car rentals.
participation in sport competitions, bets and matches. and the spare keys in a parked vehicle.
n the event of theft, compensation is payable only for
In
stolen items mentioned in the police report, and only on very important!
presentation of the original invoices or receipts.
Should any of the incidents described above occur, you MUST call
n
Also, in cases of theft, no compensation is payable for
expenditure incurred in replacing identity papers, boxes and Renault Assistance at +33 (0)1 49 65 24 04 BEFORE taking any
bags left on the roof or any items inside such containers. action. Even if you are at a Renault repair shop, Renault Assistance
n Limitations apply. See the Renault Eurodrive general terms must be notified first. Renault Assistance will make the final
and conditions for more details. determination on what is and what is not reimbursable.
Dialing Instructions:
When you are in France dial (0) without international code. When calling from outside of France dial
international code +33 without the (0).
06 07
5. CONTRACT MODIFICATIONS YOUR EURODRIVE FIRST PROGRAM
EXTENDING YOUR CONTRACT Add fun to your stay in Europe with our Eurodrive First advantage program.
Eurodrive First offers you a package of benefits and trade discounts from companies, which we have
You may extend the length of your contract following the delivery of your vehicle, within the limits of the specially selected for you.
expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to These are highly reputable partners that symbolize the unique French “Art of Living” and will add the
Friday from 9 am to 4 pm, excluding public holidays: finishing touches to your stay, satisfying you whether you are a single traveler, a family or a group.
n from France : ✆ 01 76 84 99 00 01 76 89 07 93 You can access these offers as soon as you have signed up for your Eurodrive contract, and from
n from outside of France : ✆ +33 1 76 84 99 00 +33 1 76 89 07 93
wherever you are, by using a dedicated Internet portal.
You will be asked to supply the following information:
n the registration number of your vehicle or your Renault Eurodrive contract number,
n the number and expiration date of your credit card (the only authorized method of payment), Our First Class partners
n the date you want to extend the contract to,
n an address, an e-mail address or fax number so we can send you a new insurance certificate. You benefit from exclusive offers available from our partners
indicated below:
Caution! n o delight your taste buds
T
If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the - The great Brasserie Flo restaurants
original contract.
In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused n o satisfy your hunger for leisure activities and your thirst for
T
to third parties. culture
- Bateaux Parisiens
- Paradis Latin
- Musée Grévin
EXTENSION COSTS IN 2013 IMPORTANT - France Miniature
34€ per day for Renault models n amily entertainment
F
Extension fees must be paid by
24€ per day for Dacia models - Parc Astérix
credit card.
- La Mer de sable
n or fans of splendid 18 hole courses
F
- olfy: the biggest golf chain in France, with courses in five
G
European countries
CHANGING YOUR CONTRACT IMPORTANT
n or an optical brand with a reputation for quality
F
- Vision Plus
You have 30 calendar days before your delivery date to If feasable the following changes
change your Renault Eurodrive contract at no cost or cancel to your contract may be charged
your contract for a $50 fee. $500 if requested in less than To learn more and take
30 days before your pick-up date: advantage of these offers
- vehicle change Log on now to your dedicated client
- pick-up location change account at www.eurodrivefirst.com
- name/contract holder change Your login ID is your contract number,
and your password is your surname
- order cancellation (as given on the order form).
08
04 09
6. RETURNING YOUR CAR
DROP-OFF PROCEDURES IMPORTANT ITEMS TO BE RETURNED IMPORTANT
Customers are required to call their return center three Always refer to the “Pick-up and n the vehicle, You will be billed for any missing
business days before the scheduled drop-off date. drop-off centers” (pages 12 and n both of the vehicle’s keys or cards, items on return (documents
All the information you need will be supplied 13) for contact details about each mentioned above, keys or cards,
n the registration documents,
during this call. You will be expected no later center. vehicle equipment).
n the warranty booklet and the driver’s handbook,
than 30 minutes after the arranged time. You will be charged fees for not
n the safety kit (reflective jackets and red triangle), returning the vehicle to a Renault
n he fully completed European accident report, if you have
t Eurodrive center.
If you need to change the drop-off time:
had an accident,
Let your return center know as soon as possible
n the SD card for the GPS, ifso equipped
about any change in drop-off times, so that your
local attendant can arrange the drop-off. n the remote controls, if any included.
If you need to change the drop-off location:
Caution!
To return your car to a different center from the one If you need to extend your lease or you return your vehicle late an
initially selected, contact the center of your choice no later extension fee will be charged, (see page 8) for more details.
than three business days before return date to make an
appointment (see details of the centers on pages 12 to 13). When returning your vehicle please make sure you take all your
personal belongings as Renault won’t be responsible for any items
When returning your car outside of France at a different left behind.
location than stated on the contract, additional fees will apply.
If you need to return your vehicle early:
n he first 21
T days are never refundable.
n deductible
A of 10 days will be applied to the number
of unused days for which you may claim a refund.
n lease contact
P your agent for more details.
10
04 11
7. PICK-UP AND This chapter contains a list of our pick-up and dropoff centers in France and Europe, plus their contact
details where you will need to make an appointment before picking up or dropping off your vehicle.
RETURN CENTERS Dialing Instructions:
When you are in the same country dial (0) without international code. When calling from outside of the
country dial international code (e.g., +31) without the (0).
IN FRANCE IN EUROPE
Caution!
• Avignon / Airport • Amsterdam / Schiphol airport
• Avignon / TGV train station • Amsterdam / TGV train station - or pick-ups: if you do not provide a
F
• Avignon / City • Barcelona / Airport flight/train* number or a walk-in time, then you Amsterdam +31 (0)20 890 38 46 London +44 (0)20 881 996 91 Paris-Cdg +33 (0)1 48 62 37 53
• Biarritz / Anglet airport • Brussels / Zaventem airport must make an appointment with your center no
later than 3 business days before the agreed Avignon +33 (0)4 26 07 74 54 Lyon +33 (0)4 72 48 42 02 Porto +351 22 996 64 27
• Bordeaux / Mérignac airport • Frankfurt / Mörfelden airport
• Brest / Guipavas airport • Geneva / Cointrin airport pick-up date**. Barcelona +34 93 184 56 71 Madrid +34 91 329 29 11 Rome +39 0 665 001 456
• Calais / Harbor • Lisbon / Airport - We will wait for you up to 30 minutes Biarritz +33 (0)5 24 62 06 62 +34 91 329 27 10 Santiago-de-Compostela
• yon / Saint Exupéry TGV train station
L • London / Heathrow airport maximum beyond the agreed walk-in time and Bordeaux +33 (0)6 74 78 65 08 Marseille +33 (0)4 42 14 31 49 +34 981 58 64 44
• Lyon / Saint Exupéry airport • Madrid / Barajas airport one hour after flight or train arrival time.
• arseille / Marseille Provence
M • Milan / Linate airport - Please make sure that you call your delivery Brest +33 (0)6 63 05 88 79 Milan +39 0240 708 236 (saturday) +34 608 98 17 49
airport • Milan / Malpensa airport center within one hour of your flight or train Brussels +32 (0)2 721 05 92 Montpellier +33 (0)6 08 02 26 11 St-Louis +33 (0)3 89 89 70 00
• ontpellier / Montpellier
M • Milan / City arrival to make sure they know you have arrived +32 (0)2 800 09 73 +33 (0)6 81 08 81 14 Strasbourg +33 (0)3 88 49 11 07
Méditerranée airport • Munich / F.J. Strauss airport and tell them when you will be ready for your
• Nantes / Airport • Porto / Sa Carneiro airport pick-up. +32 (0)2 800 09 74 Munich +49 (0)69 33 29 62 46 Toulouse +33 (0)5 40 80 43 12
• Nantes / TGV train station • Rome / Fiumicino airport - or drop-offs: you must make an appointment
F Calais +33 (0)6 07 32 15 43 Nantes +33 (0)2 40 75 73 51 Vigo +34 98 625 10 88
• Nice / Nice-Côte d’Azur airport • antiago de Compostela / Airport
S with your center no later than 3 business days Frankfurt +49 (0)69 257 385 652 Nice +33 (0)4 92 29 13 83 Zurich +41 (0)43 500 42 04
• Paris 16e / City center • Santiago de Compostela / City before the agreed drop-off date*.
• Paris Orly / Airport • Vigo / City Geneva +33 (0)6 84 97 25 47 Paris 16e +33 (0)1 40 71 72 40
* Where a train station pick-up is available.
• Paris-CDG / Airport • Zurich / Kloten airport Lisbon +351 21 846 27 97 Paris Orly +33 (0)1 49 75 13 50
** Detailed information about the operating hours at
• aint-Louis – Bâle-Mulhouse
S your pick-up or drop off location is available in the
/ Airport corresponding location sheet.
• aint-Louis – Bâle-Mulhouse
S
/ City
• Strasbourg / Entzheim airport
• Toulouse / Blagnac airport
NETHERLANDS
UNITED-KINGDOM
Amsterdam
GERMANY
London BELGIUM
Calais Brussels Frankfurt
Notes
Strasbourg
Paris
Brest Munich
Saint-Louis Zurich
FRANCE
Switzerland
Nantes
Geneva
Bordeaux Lyon
Toulouse Milan
Avignon
ITALY
Santiago de
Biarritz Montpellier
Compostela Marseille Nice
Vigo
Rome
Barcelona
Porto
Madrid
PORTUGAL
SPAIN
Lisbon Airport Ferry TGV City
12
04 Terminal Train Station 13
8. drive with
CHECKLIST peace of mind
Before you leave for Europe:
I
nform your delivery center of your flight or train* number.
I
f you do not have a flight/train* number, make an appointment with
your delivery center (at least three business days before the pick-up
date shown on your order form).
C
arefully read the “User’s Guide” in this travel booklet (pp. 4-11),
which provides all the necessary information, from pick-up to drop-off.
B
ring a copy of your Renault Eurodrive contract.
B
ring this travel booklet.
B
ring authorization document where applicable (see p. 5).
When you drop off your vehicle:
Make sure you have not left any personal belongings in the vehicle.
Return: buy a new Renault or Dacia vehicle
both of the vehicle’s keys or cards, at a great price through
the registration documents,
YOUr eurodrive agent
the warranty booklet and the driver’s handbook,
Soon after your arrival at the airport, pick up your new vehicle from one of our
the safety kit (reflective jackets and red triangle), 40 centers in Europe and get on your way knowing you are fully covered with
the SD card for the GPS, if so equipped serenity assistance.
the GPS remote control, if any
t
he fully completed European accident report, if you have had an
www.renaultusa.com
accident.
14
* Where a train station pick-up is available.
9. Travel booklet
vacation with peace of mind
(www.renaultusa.com)
While all reasonable efforts have been made to ensure the accuracy of the information provided, due to Renault’s policy of continuous
improvement all particulars contained are subject to constant revision and Renault reserves the right to change, alter or modify, among
other things, specifications and services without any notification at any time. Date of publication: February 2013.
Photography credits: AGNETTI Sébastien / BERNIER Anthony / CURTET Patrick / DE BOURGIES Stéphane / DITTRICH Suzanne / LEMAL Jean Brice / Renault
Marketing 3D Commerce / Mundocom - grAphic design : godsavethequeen.fr.