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2013
                     TRAVEL
                     BOOKLET
                     VACATION WITH
                     PEACE OF MIND




www.renaultusa.com
USER’S GUIDE




                                              2013
                                                                           YOUR NEW CAR
                                                                           This booklet contains answers to all the questions
                                                                           you have about your vehicle, from pick-up to drop-off.


     EDITORIAL


     Thank you for choosing Renault Eurodrive for your stay in
     Europe.
     At Renault, we have always believed that cars should be suited
     to everyone’s life style and everyone’s expectations. This
     ambition is reflected in our quest for mobility that is sustainable
     and environmentally friendly, and for safety and quality that
     can be accessed by the masses.
     These traveling instructions contain comprehensive
     information on how to use Renault Eurodrive. The information
     contained in the booklet is also available online at
     www.renaultusa.com.
     Our team is dedicated to ensure that you are a satisfied customer.
     Do not hesitate to send your suggestions and complaints to
     qualite.eurodrive@renault.com or sales@renaultusa.com.
     We wish you a pleasant stay in Europe at the wheel of your
     Renault or your Dacia and thank you again for choosing
                                                                           Contents
                                                                           04 Picking up your car
     Renault Eurodrive.
                                                                           06 Insurance / assistance
                                                                           08 Changing your contract
                                                                           09 Your Eurodrive First program
                                                                           10 Returning your car
                               Sophie PONSAILLE                            12 Pick-up and return centers
                                                                              
                               Director Renault Courte Durée
                                                                           14 Checklist


02                                                                                                                            03
PICKING UP YOUR CAR                                                                                          PICK-UP PROCEDURE
                                                                                                             Please present:
                                                                                                             n  our passport (or identity card),
                                                                                                               y
Before you get there                                                                                         n  copy of your Renault Eurodrive contract.
                                                                                                               a
To make the most of your stay in Europe with nothing to worry about, do not forget the first step in your    Your spouse, domestic partner or a family member may also pick up the car and drive it, provided they
Travel Booklet: making advance reservations for the exclusive services of our First Class partners in the    present an authorization document with your signature.
Eurodrive First program (See page 9).
                                                                                                             Your domestic partner must, in addition to this authorization document, present a certificate proving your
To ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before      partnership or a sworn statement of partnership with your signature.
you leave for Europe” checklist, on page 14.
                                                                                                             You will be presented with several items:
when you get there                                                                                           n  ehicle registration papers,
                                                                                                               v                                                                            Caution!
                                                                                                                                                                                            These items are to be returned
                                                                                                             n  European accident report standard form with instructions,
                                                                                                               a                                                                            with your vehicle. You will be
Please remember that, in order to get your vehicle delivered in time, your delivery center must have your                                                                                   billed for any missing items.
                                                                                                             n  n insurance certificate,
                                                                                                               a
flight or train* number.
                                                                                                             n  n insurance assistance booklet,
                                                                                                               a
If you do not have a flight/train* number and did not provide a walk-in time when placing your reservation
then you must contact your delivery center for an appointment at least 3 business days before the            n wo keys (or cards) for the vehicle,
                                                                                                               t
scheduled delivery date.                                                                                     n  safety kit (fluorescent vest + and warning triangle).
                                                                                                               a
IMPORTANT
Right before or during your trip if your flight, train* or arrival time changes, please contact your         IMPORTANT
pick-up center as early as possible so that they can prepare for your new arrival schedule. For all
other changes please contact us by email at sales@renaultusa.com or call (888) 532-1221 during               Drivers must be at least 18 years old and possess a driver’s license valid for use in the country or
our regular business hours.                                                                                  countries they intend to visit.
Always refer to the information about your pick-up center in the “Pick-up and drop-off centers”
sections on pages 12-13, or the detailed information sheet for your delivery center that you
received from your Eurodrive agent.
                                                                                                                 Fuel information                                                           Caution!
The delivery center representative will wait for you for 30 minutes after the agreed walk-in time            Corresponding fuel terminology                                                 The fuel type to be used with your
and for 1 hour after your flight/train* arrival time.                                                                                                                                       vehicle is marked inside the fuel
                                                                                                             ENGINE 	         FUEL 	NAME AT PUMP                                            cap: “GO” means diesel, “ES”
Please make sure that you call your delivery center within one hour of your flight or train* arrival to                                                                                     means gasoline/petrol.
                                                                                                             Gasoline 	 Super unleaded 	 Sans plomb SP 95 / SP 98                           Eurodrive is not responsible for
make sure they know you have arrived and tell them when you will be ready for your pick-up.                  		Unleaded / Gasoline/petrol                                                   any cost related to you running
                                                                                                             		                          Gasolina sin plomo 95                              out of fuel.
* Where a train station pick-up is available.
                                                                                                             		                          Gasolina sin plomo 98
                                                                  caution!                                   Diesel (DCI) 	   Diesel 	         Diesel / Gazole / Gas-oil
                                                                  n  he regulations, highway codes
                                                                    T
                                                                    and procedures in the event of an
                                                                    accident or damage may differ from                                                            IMPORTANT
                                                                    one country to another. You are
                                                                    responsible for your travel in Europe.                                                        For safety reasons, the cars are delivered with just
                                                                    Therefore, remember to refer to the                                                           enough fuel necessary to reach the nearest gas
                                                                    specific regulations that apply in                                                            station (usually about one gallon).
                                                                    each country.

04                                                                                                                                                                                                                           05
INSURANCE / roadside ASSISTANCE                                                                                                       CLAIMS                                                       IN THE EVENT OF INCIDENTS
                                                                                                                                      To benefit from your insurance and assistance                What to do in case of breakdown,
                                                                                                                                      coverage you must always report the incident:                accident, fire, vandalism or theft?
                                                                                                                                      n 
                                                                                                                                         either with an accident report with a third party         Procedures that must be followed:
                                                                                                                                         (check the insurance policy number of the third party
DRIVE with PEACE OF MIND                                                                                                                 and make sure he/she signs the document),
                                                                                                                                                                                                       - BREAKDOWN 1 + 6
                                                                                                                                                                                                       - Accident 1 + 2 + 4 + 5 + 6
                                                                                       Exclusive features of Renault                  n  a full declaration within 24 hours (giving a detailed
                                                                                                                                         or
YOUR RENAULT OR YOUR DACIA IS PROTECTED:                                               Eurodrive                                                                                                       - OTHER 1 + 3 + 4 + 5 + 6
                                                                                                                                         explanation of the incident circumstances, including
n by the manufacturer’s warranty in case of breakdown                                  ASSISTANCE TO ENSURE YOUR                         the vehicle registration number, date, location, and      1  all (24/7) : ✆ +33 (0)1 49 65 24 04
                                                                                                                                                                                                     C
n by the the zero-deductible multi-risk insurance included in                          PEACE OF MIND                                     damage noted on the vehicle).                             2  arefully fill out both sides of the European
                                                                                                                                                                                                     C
  your Renault Eurodrive contract in case of accident, theft,                          Comprehensive assistance                       Cases of vandalism or theft, must be reported                    accident report.
  attempted theft, fire, vandalism, broken windows, flat tires,                        – and more!                                    to the police and the original report must be sent           3   Report the incident to the police.
  lost keys or wrong fill-up                                                           In the event of a breakdown or                 to GSAE. The document must be faxed to the
                                                                                       accident, you are covered by a                 following number: +33 (0)1 76 89 00 47. Without a
                                                                                                                                                                                                   4   F
                                                                                                                                                                                                        ax your European accident report to
YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES                                       comprehensive insurance policy with            declaration, the insurance company will not pay any               +33 (0)1 76 89 00 47 or call
Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus,              no “deductible”, and assisted 24/7,            indemnity. The same applies to damages or incidents              ✆ +33 (0)1 76 84 96 96
Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great           even in case of flat tires, loss of keys or    affecting rental vehicles provided after the incident.       5   S
                                                                                                                                                                                                        end the originals to the following address:
Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,                                                                                                                   GSAE Renault Eurodrive immeuble vendôme
Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal,          putting the wrong fuel in the tank. Just
Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain,         call + 33 (0)1 49 65 24 04 if you                                                                               12/14, rue du Centre
Sweden, Switzerland, Turkey, Vatican.                                                  need assistance.                                                                                                93197 Noisy-le-Gd Cedex, France
                                                                                                                                      Caution!
                                                                                                                                      If the administrative documents are lost or stolen
                                                                                                                                                                                                   6   I
                                                                                                                                                                                                       f the vehicle is left in a Renault or Dacia
                                                                                                                                                                                                       garage, always leave the registration documents
EXCLUSIONS                                                                                                                            (e.g. registration documents), you must report the
                                                                                                                                      incident to the local police and contact RCD on                  inside the vehicle.
                                                                                       Caution!                                       +33 (0)1 76 84 96 96.
n 
  The Eurodrive   contract does not cover impound costs, fuel                          Remember Renault Eurodrive insurance
  leaking, mechanical incidents caused by vehicle misuse,                              and assistance does not cover Kosovo and
  mechanical incidents caused by towing, snow tires and
                                                                                       the Turkish part of Cyprus.
                                                                                                                                      YOUR REPLACEMENT VEHICLE
  chains. Neither does it cover fines or parking tickets,
  telephone, restaurant/bar, fuel or toll expenses, vehicle                                Useful info                                n If your Renault Eurodrive vehicle needs to be          - Do not accept additional insurance coverage
  servicing costs, or expenses that the beneficiary was                                n  ou are no longer insured after the
                                                                                         Y                                              temporarily replaced by a regular car rental,                 that may be offered by the car rental agent.
  expected to pay as part of the planned stay in the place                               expiration date of your insurance              please be aware of the following:                           - Please return your rental at the car rental
  of the incident (e.g. accommodation), or in cases of force                             certificate, and if you drive in a country     - You will be required to present a credit card               lot with a full tank of gas and NOT at a
  majeure (strikes, riots or “acts of god”, etc.).                                       not mentioned in the list above.                 for the imprint, this procedure is standard with            Renault Eurodrive center.
n 
  The contract does not cover events resulting from                                      
                                                                                       n Never leave the registration documents          car rentals.
  participation in sport competitions, bets and matches.                                 and the spare keys in a parked vehicle.
n  the event of theft, compensation is payable only for
  In
  stolen items mentioned in the police report, and only on                                                                                          very important!
  presentation of the original invoices or receipts.
                                                                                                                                                    Should any of the incidents described above occur, you MUST call
n 
  Also, in cases of theft, no compensation is payable for
  expenditure incurred in replacing identity papers, boxes and                                                                                      Renault Assistance at +33 (0)1 49 65 24 04 BEFORE taking any
  bags left on the roof or any items inside such containers.                                                                                        action. Even if you are at a Renault repair shop, Renault Assistance
n Limitations apply. See the Renault Eurodrive general terms                                                                                        must be notified first. Renault Assistance will make the final
   and conditions for more details.                                                                                                                 determination on what is and what is not reimbursable.
                                                                                                                                      Dialing Instructions:
                                                                                                                                      When you are in France dial (0) without international code. When calling from outside of France dial
                                                                                                                                      international code +33 without the (0).
06                                                                                                                                                                                                                                                    07
CONTRACT MODIFICATIONS                                                                                                     YOUR EURODRIVE FIRST PROGRAM
EXTENDING YOUR CONTRACT                                                                                                    Add fun to your stay in Europe with our Eurodrive First advantage program.
                                                                                                                           Eurodrive First offers you a package of benefits and trade discounts from companies, which we have
You may extend the length of your contract following the delivery of your vehicle, within the limits of the                specially selected for you.
expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to                   These are highly reputable partners that symbolize the unique French “Art of Living” and will add the
Friday from 9 am to 4 pm, excluding public holidays:                                                                       finishing touches to your stay, satisfying you whether you are a single traveler, a family or a group.
n from France : ✆ 01 76 84 99 00  01 76 89 07 93                                                                          You can access these offers as soon as you have signed up for your Eurodrive contract, and from
n from outside of France : ✆ +33 1 76 84 99 00  +33 1 76 89 07 93
                                                                                                                           wherever you are, by using a dedicated Internet portal.
You will be asked to supply the following information:
n the registration number of your vehicle or your Renault Eurodrive contract number,
n the number and expiration date of your credit card (the only authorized method of payment),                              Our First Class partners
n the date you want to extend the contract to,
n an address, an e-mail address or fax number so we can send you a new insurance certificate.                              You benefit from exclusive offers available from our partners
                                                                                                                           indicated below:
Caution!                                                                                                                   n  o delight your taste buds
                                                                                                                             T
If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the       - The great Brasserie Flo restaurants
original contract.
In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused   n  o satisfy your hunger for leisure activities and your thirst for
                                                                                                                             T
to third parties.                                                                                                            culture
                                                                                                                             - Bateaux Parisiens
                                                                                                                             - Paradis Latin
                                                                                                                             - Musée Grévin
     EXTENSION COSTS IN 2013                                               IMPORTANT                                         - France Miniature
     34€ per day for Renault models                                                                                        n  amily entertainment
                                                                                                                             F
                                                                           Extension fees must be paid by
     24€ per day for Dacia models                                                                                            - Parc Astérix
                                                                           credit card.
                                                                                                                             - La Mer de sable
                                                                                                                           n  or fans of splendid 18 hole courses
                                                                                                                             F
                                                                                                                             -  olfy: the biggest golf chain in France, with courses in five
                                                                                                                               G
                                                                                                                               European countries
CHANGING YOUR CONTRACT                                                     IMPORTANT
                                                                                                                           n  or an optical brand with a reputation for quality
                                                                                                                             F
                                                                                                                             - Vision Plus
You have 30 calendar days before your delivery date to                     If feasable the following changes
change your Renault Eurodrive contract at no cost or cancel                to your contract may be charged
your contract for a $50 fee.                                               $500 if requested in less than                                                                                         To learn more and take
                                                                           30 days before your pick-up date:                                                                                      advantage of these offers
                                                                           - vehicle change                                                                                                       Log on now to your dedicated client
                                                                           - pick-up location change                                                                                              account at www.eurodrivefirst.com
                                                                           - name/contract holder change                                                                                          Your login ID is your contract number,
                                                                                                                                                                                                  and your password is your surname
                                                                           - order cancellation                                                                                                   (as given on the order form).


08
04                                                                                                                                                                                                                                    09
RETURNING YOUR CAR
DROP-OFF PROCEDURES                                                 IMPORTANT                            ITEMS TO BE RETURNED                                                  IMPORTANT

Customers are required to call their return center three            Always refer to the “Pick-up and     n the vehicle,                                                        You will be billed for any missing
business days before the scheduled drop-off date.                   drop-off centers” (pages 12 and      n both of the vehicle’s keys or cards,                                items on return (documents
All the information you need will be supplied                       13) for contact details about each                                                                         mentioned above, keys or cards,
                                                                                                         n the registration documents,
during this call. You will be expected no later                     center.                                                                                                    vehicle equipment).
                                                                                                         n the warranty booklet and the driver’s handbook,
than 30 minutes after the arranged time.                                                                                                                                       You will be charged fees for not
                                                                                                         n the safety kit (reflective jackets and red triangle),               returning the vehicle to a Renault
                                                                                                         n he fully completed European accident report, if you have
                                                                                                           t                                                                   Eurodrive center.
If you need to change the drop-off time:
                                                                                                           had an accident,
Let your return center know as soon as possible
                                                                                                         n the SD card for the GPS, ifso equipped
about any change in drop-off times, so that your
local attendant can arrange the drop-off.                                                                n the remote controls, if any included.


If you need to change the drop-off location:
                                                                                                         Caution!
To return your car to a different center from the one                                                    If you need to extend your lease or you return your vehicle late an
initially selected, contact the center of your choice no later                                           extension fee will be charged, (see page 8) for more details.
than three business days before return date to make an
appointment (see details of the centers on pages 12 to 13).                                              When returning your vehicle please make sure you take all your
                                                                                                         personal belongings as Renault won’t be responsible for any items
When returning your car outside of France at a different                                                 left behind.
location than stated on the contract, additional fees will apply.

If you need to return your vehicle early:
n  he first 21
  T             days are never refundable.
n  deductible
  A              of 10 days will be applied to the number
     of unused days for which you may claim a refund.
n  lease contact
  P                 your agent for more details.




10
04                                                                                                                                                                                                                  11
PICK-UP AND                                                                                                                                                              This chapter contains a list of our pick-up and dropoff centers in France and Europe, plus their contact
                                                                                                                                                                         details where you will need to make an appointment before picking up or dropping off your vehicle.

RETURN CENTERS                                                                                                                                                           Dialing Instructions:
                                                                                                                                                                         When you are in the same country dial (0) without international code. When calling from outside of the
                                                                                                                                                                         country dial international code (e.g., +31) without the (0).
IN FRANCE                                        IN EUROPE
                                                                                                             Caution!
• Avignon / Airport                              • Amsterdam / Schiphol airport
• Avignon / TGV train station                    • Amsterdam / TGV train station                             -  or pick-ups: if you do not provide a
                                                                                                               F
• Avignon / City                                 • Barcelona / Airport                                         flight/train* number or a walk-in time, then you          Amsterdam	 +31 (0)20 890 38 46       London	       +44 (0)20 881 996 91    Paris-Cdg	 +33 (0)1 48 62 37 53
• Biarritz / Anglet airport                      • Brussels / Zaventem airport                                 must make an appointment with your center no
                                                                                                               later than 3 business days before the agreed              Avignon	   +33 (0)4 26 07 74 54      Lyon	         +33 (0)4 72 48 42 02    Porto	      +351 22 996 64 27
• Bordeaux / Mérignac airport                    • Frankfurt / Mörfelden airport
• Brest / Guipavas airport                       • Geneva / Cointrin airport                                   pick-up date**.                                           Barcelona	 +34 93 184 56 71          Madrid	      +34 91 329 29 11        Rome	       +39 0 665 001 456
• Calais / Harbor                                • Lisbon / Airport                                          - We will wait for you up to 30 minutes                     Biarritz	  +33 (0)5 24 62 06 62       	            +34 91 329 27 10        Santiago-de-Compostela
•  yon / Saint Exupéry TGV train station
  L                                              • London / Heathrow airport                                   maximum beyond the agreed walk-in time and                Bordeaux	 +33 (0)6 74 78 65 08        Marseille	 +33 (0)4 42 14 31 49      	           +34 981 58 64 44
• Lyon / Saint Exupéry airport                   • Madrid / Barajas airport                                    one hour after flight or train arrival time.
•  arseille / Marseille Provence
  M                                              • Milan / Linate airport                                    - Please make sure that you call your delivery              Brest	     +33 (0)6 63 05 88 79       Milan	       +39 0240 708 236        (saturday)	 +34 608 98 17 49
  airport                                        • Milan / Malpensa airport                                    center within one hour of your flight or train            Brussels	 +32 (0)2 721 05 92          Montpellier	 +33 (0)6 08 02 26 11    St-Louis	 +33 (0)3 89 89 70 00
•  ontpellier / Montpellier
  M                                              • Milan / City                                                arrival to make sure they know you have arrived           	          +32 (0)2 800 09 73         	            +33 (0)6 81 08 81 14    Strasbourg	 +33 (0)3 88 49 11 07
  Méditerranée airport                           • Munich / F.J. Strauss airport                               and tell them when you will be ready for your
• Nantes / Airport                               • Porto / Sa Carneiro airport                                 pick-up.                                                  	          +32 (0)2 800 09 74         Munich	      +49 (0)69 33 29 62 46   Toulouse	 +33 (0)5 40 80 43 12
• Nantes / TGV train station                     • Rome / Fiumicino airport                                  -  or drop-offs: you must make an appointment
                                                                                                               F                                                         Calais	    +33 (0)6 07 32 15 43       Nantes	      +33 (0)2 40 75 73 51    Vigo	       +34 98 625 10 88
• Nice / Nice-Côte d’Azur airport                •  antiago de Compostela / Airport
                                                   S                                                           with your center no later than 3 business days            Frankfurt	 +49 (0)69 257 385 652      Nice	        +33 (0)4 92 29 13 83    Zurich	     +41 (0)43 500 42 04
• Paris 16e / City center                        • Santiago de Compostela / City                               before the agreed drop-off date*.
• Paris Orly / Airport                           • Vigo / City                                                                                                           Geneva	    +33 (0)6 84 97 25 47       Paris 16e	 +33 (0)1 40 71 72 40
                                                                                                             * Where a train station pick-up is available.
• Paris-CDG / Airport                            • Zurich / Kloten airport                                                                                               Lisbon	    +351 21 846 27 97         Paris Orly	 +33 (0)1 49 75 13 50
                                                                                                             **  Detailed information about the operating hours at
•  aint-Louis – Bâle-Mulhouse
  S                                                                                                          your pick-up or drop off location is available in the
  / Airport                                                                                                  corresponding location sheet.
•  aint-Louis – Bâle-Mulhouse
  S
  / City
• Strasbourg / Entzheim airport
• Toulouse / Blagnac airport
                                                                       NETHERLANDS

                                     UNITED-KINGDOM
                                                                            Amsterdam
                                                                                           GERMANY
                                               London                  BELGIUM

                                                            Calais      Brussels                 Frankfurt
                                                                                                                                                                          Notes
                                                                             Strasbourg
                                                               Paris
                           Brest                                                                               Munich
                                                                                   Saint-Louis     Zurich
                                                          FRANCE
                                                                                             Switzerland
                                            Nantes
                                                                                       Geneva
                                            Bordeaux                        Lyon
                                                   Toulouse                                      Milan
                                                                            Avignon
                                                                                                                ITALY
                 Santiago de
                                            Biarritz          Montpellier
                 Compostela                                                 Marseille Nice
              Vigo
                                                                                                                 Rome
                                                        Barcelona
         Porto
                                   Madrid
     PORTUGAL
                          SPAIN
     Lisbon                                                                            Airport            Ferry                TGV                   City
12
04                                                                                                       Terminal          Train Station                                                                                                                                               13
                                                                                                                                                                     
drive with
     CHECKLIST                                                                                 peace of mind
                            Before you leave for Europe:

               I
               nform your delivery center of your flight or train* number.
               I
               f you do not have a flight/train* number, make an appointment with
               your delivery center (at least three business days before the pick-up
               date shown on your order form).
               C
                arefully read the “User’s Guide” in this travel booklet (pp. 4-11),
               which provides all the necessary information, from pick-up to drop-off.
               B
                ring a copy of your Renault Eurodrive contract.
               B
                ring this travel booklet.
               B
                ring authorization document where applicable (see p. 5).




                         When you drop off your vehicle:
         Make sure you have not left any personal belongings in the vehicle.
         Return: 	                                                                             buy a new Renault or Dacia vehicle
              both of the vehicle’s keys or cards,                                             at a great price through
              the registration documents,
                                                                                               YOUr eurodrive agent
              the warranty booklet and the driver’s handbook,
                                                                                               Soon after your arrival at the airport, pick up your new vehicle from one of our
              the safety kit (reflective jackets and red triangle),                            40 centers in Europe and get on your way knowing you are fully covered with
              the SD card for the GPS, if so equipped                                          serenity assistance.
              the GPS remote control, if any
              t
              he fully completed European accident report, if you have had an
                                                                                             www.renaultusa.com
              accident.


14
     * Where a train station pick-up is available.
                                                                                         
Travel booklet
vacation with peace of mind




                                                       (www.renaultusa.com)




While all reasonable efforts have been made to ensure the accuracy of the information provided, due to Renault’s policy of continuous
improvement all particulars contained are subject to constant revision and Renault reserves the right to change, alter or modify, among
other things, specifications and services without any notification at any time. Date of publication: February 2013.
Photography credits: AGNETTI Sébastien / BERNIER Anthony / CURTET Patrick / DE BOURGIES Stéphane / DITTRICH Suzanne / LEMAL Jean Brice / Renault
Marketing 3D Commerce / Mundocom - grAphic design : godsavethequeen.fr.

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Short Term Car Lease in Europe - Travel Booklet 2013

  • 1. 2013 TRAVEL BOOKLET VACATION WITH PEACE OF MIND www.renaultusa.com
  • 2. USER’S GUIDE 2013 YOUR NEW CAR This booklet contains answers to all the questions you have about your vehicle, from pick-up to drop-off. EDITORIAL Thank you for choosing Renault Eurodrive for your stay in Europe. At Renault, we have always believed that cars should be suited to everyone’s life style and everyone’s expectations. This ambition is reflected in our quest for mobility that is sustainable and environmentally friendly, and for safety and quality that can be accessed by the masses. These traveling instructions contain comprehensive information on how to use Renault Eurodrive. The information contained in the booklet is also available online at www.renaultusa.com. Our team is dedicated to ensure that you are a satisfied customer. Do not hesitate to send your suggestions and complaints to qualite.eurodrive@renault.com or sales@renaultusa.com. We wish you a pleasant stay in Europe at the wheel of your Renault or your Dacia and thank you again for choosing Contents 04 Picking up your car Renault Eurodrive. 06 Insurance / assistance 08 Changing your contract 09 Your Eurodrive First program 10 Returning your car Sophie PONSAILLE 12 Pick-up and return centers Director Renault Courte Durée 14 Checklist 02 03
  • 3. PICKING UP YOUR CAR PICK-UP PROCEDURE Please present: n our passport (or identity card), y Before you get there n copy of your Renault Eurodrive contract. a To make the most of your stay in Europe with nothing to worry about, do not forget the first step in your Your spouse, domestic partner or a family member may also pick up the car and drive it, provided they Travel Booklet: making advance reservations for the exclusive services of our First Class partners in the present an authorization document with your signature. Eurodrive First program (See page 9). Your domestic partner must, in addition to this authorization document, present a certificate proving your To ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before partnership or a sworn statement of partnership with your signature. you leave for Europe” checklist, on page 14. You will be presented with several items: when you get there n ehicle registration papers, v Caution! These items are to be returned n European accident report standard form with instructions, a with your vehicle. You will be Please remember that, in order to get your vehicle delivered in time, your delivery center must have your billed for any missing items. n n insurance certificate, a flight or train* number. n n insurance assistance booklet, a If you do not have a flight/train* number and did not provide a walk-in time when placing your reservation then you must contact your delivery center for an appointment at least 3 business days before the n wo keys (or cards) for the vehicle, t scheduled delivery date. n safety kit (fluorescent vest + and warning triangle). a IMPORTANT Right before or during your trip if your flight, train* or arrival time changes, please contact your IMPORTANT pick-up center as early as possible so that they can prepare for your new arrival schedule. For all other changes please contact us by email at sales@renaultusa.com or call (888) 532-1221 during Drivers must be at least 18 years old and possess a driver’s license valid for use in the country or our regular business hours. countries they intend to visit. Always refer to the information about your pick-up center in the “Pick-up and drop-off centers” sections on pages 12-13, or the detailed information sheet for your delivery center that you received from your Eurodrive agent. Fuel information Caution! The delivery center representative will wait for you for 30 minutes after the agreed walk-in time Corresponding fuel terminology The fuel type to be used with your and for 1 hour after your flight/train* arrival time. vehicle is marked inside the fuel ENGINE FUEL NAME AT PUMP cap: “GO” means diesel, “ES” Please make sure that you call your delivery center within one hour of your flight or train* arrival to means gasoline/petrol. Gasoline Super unleaded Sans plomb SP 95 / SP 98 Eurodrive is not responsible for make sure they know you have arrived and tell them when you will be ready for your pick-up. Unleaded / Gasoline/petrol any cost related to you running Gasolina sin plomo 95 out of fuel. * Where a train station pick-up is available. Gasolina sin plomo 98 caution! Diesel (DCI) Diesel Diesel / Gazole / Gas-oil n he regulations, highway codes T and procedures in the event of an accident or damage may differ from IMPORTANT one country to another. You are responsible for your travel in Europe. For safety reasons, the cars are delivered with just Therefore, remember to refer to the enough fuel necessary to reach the nearest gas specific regulations that apply in station (usually about one gallon). each country. 04 05
  • 4. INSURANCE / roadside ASSISTANCE CLAIMS IN THE EVENT OF INCIDENTS To benefit from your insurance and assistance What to do in case of breakdown, coverage you must always report the incident: accident, fire, vandalism or theft? n either with an accident report with a third party Procedures that must be followed: (check the insurance policy number of the third party DRIVE with PEACE OF MIND and make sure he/she signs the document), - BREAKDOWN 1 + 6 - Accident 1 + 2 + 4 + 5 + 6 Exclusive features of Renault n a full declaration within 24 hours (giving a detailed or YOUR RENAULT OR YOUR DACIA IS PROTECTED: Eurodrive - OTHER 1 + 3 + 4 + 5 + 6 explanation of the incident circumstances, including n by the manufacturer’s warranty in case of breakdown ASSISTANCE TO ENSURE YOUR the vehicle registration number, date, location, and 1 all (24/7) : ✆ +33 (0)1 49 65 24 04 C n by the the zero-deductible multi-risk insurance included in PEACE OF MIND damage noted on the vehicle). 2 arefully fill out both sides of the European C your Renault Eurodrive contract in case of accident, theft, Comprehensive assistance Cases of vandalism or theft, must be reported accident report. attempted theft, fire, vandalism, broken windows, flat tires, – and more! to the police and the original report must be sent 3 Report the incident to the police. lost keys or wrong fill-up In the event of a breakdown or to GSAE. The document must be faxed to the accident, you are covered by a following number: +33 (0)1 76 89 00 47. Without a 4 F ax your European accident report to YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES comprehensive insurance policy with declaration, the insurance company will not pay any  +33 (0)1 76 89 00 47 or call Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, no “deductible”, and assisted 24/7, indemnity. The same applies to damages or incidents ✆ +33 (0)1 76 84 96 96 Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great even in case of flat tires, loss of keys or affecting rental vehicles provided after the incident. 5 S end the originals to the following address: Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, GSAE Renault Eurodrive immeuble vendôme Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, putting the wrong fuel in the tank. Just Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, call + 33 (0)1 49 65 24 04 if you 12/14, rue du Centre Sweden, Switzerland, Turkey, Vatican. need assistance. 93197 Noisy-le-Gd Cedex, France Caution! If the administrative documents are lost or stolen 6 I f the vehicle is left in a Renault or Dacia garage, always leave the registration documents EXCLUSIONS (e.g. registration documents), you must report the incident to the local police and contact RCD on inside the vehicle. Caution! +33 (0)1 76 84 96 96. n The Eurodrive contract does not cover impound costs, fuel Remember Renault Eurodrive insurance leaking, mechanical incidents caused by vehicle misuse, and assistance does not cover Kosovo and mechanical incidents caused by towing, snow tires and the Turkish part of Cyprus. YOUR REPLACEMENT VEHICLE chains. Neither does it cover fines or parking tickets, telephone, restaurant/bar, fuel or toll expenses, vehicle Useful info n If your Renault Eurodrive vehicle needs to be - Do not accept additional insurance coverage servicing costs, or expenses that the beneficiary was n ou are no longer insured after the Y temporarily replaced by a regular car rental, that may be offered by the car rental agent. expected to pay as part of the planned stay in the place expiration date of your insurance please be aware of the following: - Please return your rental at the car rental of the incident (e.g. accommodation), or in cases of force certificate, and if you drive in a country - You will be required to present a credit card lot with a full tank of gas and NOT at a majeure (strikes, riots or “acts of god”, etc.). not mentioned in the list above. for the imprint, this procedure is standard with Renault Eurodrive center. n The contract does not cover events resulting from n Never leave the registration documents car rentals. participation in sport competitions, bets and matches. and the spare keys in a parked vehicle. n the event of theft, compensation is payable only for In stolen items mentioned in the police report, and only on very important! presentation of the original invoices or receipts. Should any of the incidents described above occur, you MUST call n Also, in cases of theft, no compensation is payable for expenditure incurred in replacing identity papers, boxes and Renault Assistance at +33 (0)1 49 65 24 04 BEFORE taking any bags left on the roof or any items inside such containers. action. Even if you are at a Renault repair shop, Renault Assistance n Limitations apply. See the Renault Eurodrive general terms must be notified first. Renault Assistance will make the final and conditions for more details. determination on what is and what is not reimbursable. Dialing Instructions: When you are in France dial (0) without international code. When calling from outside of France dial international code +33 without the (0). 06 07
  • 5. CONTRACT MODIFICATIONS YOUR EURODRIVE FIRST PROGRAM EXTENDING YOUR CONTRACT Add fun to your stay in Europe with our Eurodrive First advantage program. Eurodrive First offers you a package of benefits and trade discounts from companies, which we have You may extend the length of your contract following the delivery of your vehicle, within the limits of the specially selected for you. expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to These are highly reputable partners that symbolize the unique French “Art of Living” and will add the Friday from 9 am to 4 pm, excluding public holidays: finishing touches to your stay, satisfying you whether you are a single traveler, a family or a group. n from France : ✆ 01 76 84 99 00  01 76 89 07 93 You can access these offers as soon as you have signed up for your Eurodrive contract, and from n from outside of France : ✆ +33 1 76 84 99 00  +33 1 76 89 07 93 wherever you are, by using a dedicated Internet portal. You will be asked to supply the following information: n the registration number of your vehicle or your Renault Eurodrive contract number, n the number and expiration date of your credit card (the only authorized method of payment), Our First Class partners n the date you want to extend the contract to, n an address, an e-mail address or fax number so we can send you a new insurance certificate. You benefit from exclusive offers available from our partners indicated below: Caution! n o delight your taste buds T If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the - The great Brasserie Flo restaurants original contract. In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused n o satisfy your hunger for leisure activities and your thirst for T to third parties. culture - Bateaux Parisiens - Paradis Latin - Musée Grévin EXTENSION COSTS IN 2013 IMPORTANT - France Miniature 34€ per day for Renault models n amily entertainment F Extension fees must be paid by 24€ per day for Dacia models - Parc Astérix credit card. - La Mer de sable n or fans of splendid 18 hole courses F - olfy: the biggest golf chain in France, with courses in five G European countries CHANGING YOUR CONTRACT IMPORTANT n or an optical brand with a reputation for quality F - Vision Plus You have 30 calendar days before your delivery date to If feasable the following changes change your Renault Eurodrive contract at no cost or cancel to your contract may be charged your contract for a $50 fee. $500 if requested in less than To learn more and take 30 days before your pick-up date: advantage of these offers - vehicle change Log on now to your dedicated client - pick-up location change account at www.eurodrivefirst.com - name/contract holder change Your login ID is your contract number, and your password is your surname - order cancellation (as given on the order form). 08 04 09
  • 6. RETURNING YOUR CAR DROP-OFF PROCEDURES IMPORTANT ITEMS TO BE RETURNED IMPORTANT Customers are required to call their return center three Always refer to the “Pick-up and n the vehicle, You will be billed for any missing business days before the scheduled drop-off date. drop-off centers” (pages 12 and n both of the vehicle’s keys or cards, items on return (documents All the information you need will be supplied 13) for contact details about each mentioned above, keys or cards, n the registration documents, during this call. You will be expected no later center. vehicle equipment). n the warranty booklet and the driver’s handbook, than 30 minutes after the arranged time. You will be charged fees for not n the safety kit (reflective jackets and red triangle), returning the vehicle to a Renault n he fully completed European accident report, if you have t Eurodrive center. If you need to change the drop-off time: had an accident, Let your return center know as soon as possible n the SD card for the GPS, ifso equipped about any change in drop-off times, so that your local attendant can arrange the drop-off. n the remote controls, if any included. If you need to change the drop-off location: Caution! To return your car to a different center from the one If you need to extend your lease or you return your vehicle late an initially selected, contact the center of your choice no later extension fee will be charged, (see page 8) for more details. than three business days before return date to make an appointment (see details of the centers on pages 12 to 13). When returning your vehicle please make sure you take all your personal belongings as Renault won’t be responsible for any items When returning your car outside of France at a different left behind. location than stated on the contract, additional fees will apply. If you need to return your vehicle early: n he first 21 T days are never refundable. n deductible A of 10 days will be applied to the number of unused days for which you may claim a refund. n lease contact P your agent for more details. 10 04 11
  • 7. PICK-UP AND This chapter contains a list of our pick-up and dropoff centers in France and Europe, plus their contact details where you will need to make an appointment before picking up or dropping off your vehicle. RETURN CENTERS Dialing Instructions: When you are in the same country dial (0) without international code. When calling from outside of the country dial international code (e.g., +31) without the (0). IN FRANCE IN EUROPE Caution! • Avignon / Airport • Amsterdam / Schiphol airport • Avignon / TGV train station • Amsterdam / TGV train station - or pick-ups: if you do not provide a F • Avignon / City • Barcelona / Airport flight/train* number or a walk-in time, then you Amsterdam +31 (0)20 890 38 46 London +44 (0)20 881 996 91 Paris-Cdg +33 (0)1 48 62 37 53 • Biarritz / Anglet airport • Brussels / Zaventem airport must make an appointment with your center no later than 3 business days before the agreed Avignon +33 (0)4 26 07 74 54 Lyon +33 (0)4 72 48 42 02 Porto +351 22 996 64 27 • Bordeaux / Mérignac airport • Frankfurt / Mörfelden airport • Brest / Guipavas airport • Geneva / Cointrin airport pick-up date**. Barcelona +34 93 184 56 71 Madrid +34 91 329 29 11 Rome +39 0 665 001 456 • Calais / Harbor • Lisbon / Airport - We will wait for you up to 30 minutes Biarritz +33 (0)5 24 62 06 62 +34 91 329 27 10 Santiago-de-Compostela • yon / Saint Exupéry TGV train station L • London / Heathrow airport maximum beyond the agreed walk-in time and Bordeaux +33 (0)6 74 78 65 08 Marseille +33 (0)4 42 14 31 49 +34 981 58 64 44 • Lyon / Saint Exupéry airport • Madrid / Barajas airport one hour after flight or train arrival time. • arseille / Marseille Provence M • Milan / Linate airport - Please make sure that you call your delivery Brest +33 (0)6 63 05 88 79 Milan +39 0240 708 236 (saturday) +34 608 98 17 49 airport • Milan / Malpensa airport center within one hour of your flight or train Brussels +32 (0)2 721 05 92 Montpellier +33 (0)6 08 02 26 11 St-Louis +33 (0)3 89 89 70 00 • ontpellier / Montpellier M • Milan / City arrival to make sure they know you have arrived +32 (0)2 800 09 73 +33 (0)6 81 08 81 14 Strasbourg +33 (0)3 88 49 11 07 Méditerranée airport • Munich / F.J. Strauss airport and tell them when you will be ready for your • Nantes / Airport • Porto / Sa Carneiro airport pick-up. +32 (0)2 800 09 74 Munich +49 (0)69 33 29 62 46 Toulouse +33 (0)5 40 80 43 12 • Nantes / TGV train station • Rome / Fiumicino airport - or drop-offs: you must make an appointment F Calais +33 (0)6 07 32 15 43 Nantes +33 (0)2 40 75 73 51 Vigo +34 98 625 10 88 • Nice / Nice-Côte d’Azur airport • antiago de Compostela / Airport S with your center no later than 3 business days Frankfurt +49 (0)69 257 385 652 Nice +33 (0)4 92 29 13 83 Zurich +41 (0)43 500 42 04 • Paris 16e / City center • Santiago de Compostela / City before the agreed drop-off date*. • Paris Orly / Airport • Vigo / City Geneva +33 (0)6 84 97 25 47 Paris 16e +33 (0)1 40 71 72 40 * Where a train station pick-up is available. • Paris-CDG / Airport • Zurich / Kloten airport Lisbon +351 21 846 27 97 Paris Orly +33 (0)1 49 75 13 50 **  Detailed information about the operating hours at • aint-Louis – Bâle-Mulhouse S your pick-up or drop off location is available in the / Airport corresponding location sheet. • aint-Louis – Bâle-Mulhouse S / City • Strasbourg / Entzheim airport • Toulouse / Blagnac airport NETHERLANDS UNITED-KINGDOM Amsterdam GERMANY London BELGIUM Calais Brussels Frankfurt Notes Strasbourg Paris Brest Munich Saint-Louis Zurich FRANCE Switzerland Nantes Geneva Bordeaux Lyon Toulouse Milan Avignon ITALY Santiago de Biarritz Montpellier Compostela Marseille Nice Vigo Rome Barcelona Porto Madrid PORTUGAL SPAIN Lisbon Airport Ferry TGV City 12 04 Terminal Train Station 13 
  • 8. drive with CHECKLIST peace of mind Before you leave for Europe: I nform your delivery center of your flight or train* number. I f you do not have a flight/train* number, make an appointment with your delivery center (at least three business days before the pick-up date shown on your order form). C arefully read the “User’s Guide” in this travel booklet (pp. 4-11), which provides all the necessary information, from pick-up to drop-off. B ring a copy of your Renault Eurodrive contract. B ring this travel booklet. B ring authorization document where applicable (see p. 5). When you drop off your vehicle: Make sure you have not left any personal belongings in the vehicle. Return: buy a new Renault or Dacia vehicle both of the vehicle’s keys or cards, at a great price through the registration documents, YOUr eurodrive agent the warranty booklet and the driver’s handbook, Soon after your arrival at the airport, pick up your new vehicle from one of our the safety kit (reflective jackets and red triangle), 40 centers in Europe and get on your way knowing you are fully covered with the SD card for the GPS, if so equipped serenity assistance. the GPS remote control, if any t he fully completed European accident report, if you have had an www.renaultusa.com accident. 14 * Where a train station pick-up is available. 
  • 9. Travel booklet vacation with peace of mind (www.renaultusa.com) While all reasonable efforts have been made to ensure the accuracy of the information provided, due to Renault’s policy of continuous improvement all particulars contained are subject to constant revision and Renault reserves the right to change, alter or modify, among other things, specifications and services without any notification at any time. Date of publication: February 2013. Photography credits: AGNETTI Sébastien / BERNIER Anthony / CURTET Patrick / DE BOURGIES Stéphane / DITTRICH Suzanne / LEMAL Jean Brice / Renault Marketing 3D Commerce / Mundocom - grAphic design : godsavethequeen.fr.