Designing the Future: When Fact Meets Fiction

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Updated version now available > http://www.slideshare.net/activrightbrain/designing-the-future-when-fact-meets-fiction-updated From Hoverboards to smartwatches, Jetpacks to autonomous cars, AI, AR and VR. Hollywood sets the bar high, then we try to deliver against this with real design, technology and innovation. First presented at Smart IoT London, April 2016. This keynote references: Apple FBI Her The Terminator I, Robot 2001: A Space Odyssey Back To The Future Tomorrowland Minority Report Lawnmower Man The Void Star Wars Demolition Man Disclosure Johnny Mnemonic Star Trek Murder She Wrote Mission Impossible TRON: Legacy Oblivion BMW Lotus Roborace James Bond Total Recall Tesla Dick Tracy Knight Rider Iron Man PYRO Oculus Rift How does this help you? Watch the presentation...

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In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods. Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design. For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/

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