Make your business meetings more effective by taking note of what to do (and what not to do) in order to be an effective facilitator...

1. BEST
Make notes that reflect what
participants mean
ABC
SPEAK IN
SIMPLE
DIRECT
LANGUAGE
WORK HARD TO STAY
NEUTRAL
Make members the centre of
attention
?Help people understand why
they’re there
CHAMPION
IDEAS YOU
DON’T
PERSONALLY
FAVOUR
+
+ ++
++
+
+
+ +
END ON A
POSITIVE
OPTIMISTIC
NOTE+
MAKE SURE EVERY
SESSION ENDS WITH
CLEAR STEPS
FOR THE
MEETINGNEXT
PEN
CREATE AN
& TRUSTING
ATMOSPHERE
LISTEN INTENTLY TO FULLY
UNDERSTAND
WHAT’S BEING SAID
KNOW HOW
O USE
A WIDE RANGE
OF PROCESS
OOLS
TREAT
EQUALLY
PARTICIPANTS
=
= =
=
…Be oblivious about when to stop
Take poor notes or change the
meaning of what’s said
PUSH
ON AN IRRELEVANT
AHEAD
AGENDA
PEOPLE
DOWNH
PUT
IDEASTRACK
LOSE
OF
B C
HAVE NO
ALTERNATIVE
APPROACHES
V
TRY TO BE THE
CENTRE
OF ATTENTION
GET
DEFENSIVE
LET DISCUSSIONS
RAMBLE
WITHOUT PROPER
CLOSURE
6 Never check how the meeting is
going…
LET A FEW
PEOPLE OR
THE LEADER
DOMINATE
CAREFULLY ASSESS THE
NEEDS OF MEMBERS
BE OVERLY
PASSIVE
ON PROCESS
LISTEN
FAIL
S
NEVER
CHECK
MEMBER
CONCERNS
Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco
For more informationon facilitation, download our Expert Guide ‘Powerful Questions for Facilitators’ at www.activepresence.com/facilitation-skills-powerful-questions-for-facilitators/
WORST
FACILITATOR PRACTICES
&
WORSTBEST
WORSTBEST
WORSTBEST