For all Mitsubishi drivers

1. A NEW, FREE
Accident AfterCare Service,
for all Mitsubishi Customers
Dear Customer,
As a Mitsubishi driver you are now entitled to enjoy full use of Mitsubishi Accident AfterCare - a new, free
customer support service from Mitsubishi.
So should you ever need to make an insurance claim please make sure you:
CALL MITSUBISHI FIRST
0844 209 2595
IMMEDIATELY after a vehicle accident or vehicle theft and
even BEFORE calling your own motor insurer
We will liaise directly with your insurer and handle your claim on your behalf, while you recover your composure
and peace of mind. You’ll be kept informed of your Mitsubishi’s repair and we’ll arrange a replacement vehicle for
the duration of the repair - all at no cost to you.
Crucially, we’ll exercise your legal right to insist on your Mitsubishi being repaired at a Mitsubishi bodyshop of your
own choice.
You may ask, why is this support service offered by Mitsubishi when you get all this from your motor insurer?
The fact is that most UK motor insurers will not guarantee to fit genuine Mitsubishi parts, or use a Mitsubishi
bodyshop to repair your car. These actions could compromise safety standards and the future residual value of
your Mitsubishi.
So, one minute your Mitsubishi is 100% Mitsubishi... then it isn’t.
In contrast, when you call Mitsubishi first and authorise us to manage your insurance claim, we’ll ensure that
your Mitsubishi receives a repair that uses Mitsubishi genuine parts and reinstates its original driving pleasure,
and importantly, ensure its Euro NCAP safety rating is not compromised. This will help to protect the vehicle’s
residual value and re-sale appeal and keep your Mitsubishi 100% Mitsubishi...Always.
Guaranteed benefits when your claim is handled by: Mitsubishi Most UK
Accident AfterCare Motor Insurers
Fit only genuine Mitsubishi parts and panels in the bodyshop repair of your Mitsubishi 3 7
Provision of a courtesy car for the duration of the repair 3 7
A free UK recovery service for your Mitsubishi to an approved
Mitsubishi Accident Repair Centre 3 7
Maintain Mitsubishi mechanical, paint and anti-corrosion warranties 3 7
Ensure that the Mitsubishi Euro NCAP safety standard of your Mitsubishi is maintained 3 7
Provide a bodyshop repair that keeps your Mitsubishi 100% Mitsubishi... Always 3 7
Research of UK motor insurers’ policy wording
We hope you’ll never need this service, but if you do, Mitsubishi Accident AfterCare will look after your motor
insurance claim, vehicle replacement needs and your Mitsubishi bodyshop repair - every step of the way.
Yours Faithfully,
Save this number in your mobile phone now:
Jackie Woolley
Mitsubishi Accident AfterCare MITSUBISHI FIRST 0844 209 2595

2. Frequently Asked Questions
Will I need to report the claim to my insurer if The use of non-genuine parts on your Mitsubishi by your
you are dealing with my claim? insurer’s bodyshop could compromise vehicle safety and
No. Once we receive a call from you, we will notify your that of your passengers. Mitsubishi also benefits as we will
insurer of the accident and which Mitsubishi approved fit more genuine Mitsubishi parts. It also allows Mitsubishi
bodyshop your Mitsubishi is to be repaired at. to have more contact with customers at a time when they
need support and peace of mind.
If you don’t call Mitsubishi first, it means your insurer will
dictate where you must take your vehicle to be repaired How will Mitsubishi and my insurer agree on the
and it will be too late for you to exercise your legal right cost of the repair?
and have your Mitsubishi repaired at a Mitsubishi Accident All costs must be approved by the insurer before a repair
Repair Centre of your choice. is carried out. The assigned Mitsubishi Accident Repair
Centre submits an estimate of the repair cost to insurers
What will Mitsubishi customers pay for this
for approval before repair work on your vehicle commences.
service?
Costs for completing bodyshop repairs are standardised.
This is a FREE service to all Mitsubishi customers – there’s
no catch. We are simply managing the claim on your behalf. I’m a Mitsubishi used vehicle owner – am I also
entitled to use this service?
When an accident is not your fault we simply recover all
This service is available to all Mitsubishi drivers in the
costs from the other party’s insurer. Similarly, there is no
UK, regardless of the age of your vehicle or whether your
extra cost if the accident was your fault. Your only cost is
vehicle is new or used, or has had a number of previous
any uninsured costs such as policy excess.
owners. It is also available to anyone who drives your
What information will you require from me in Mitsubishi providing they are insured. This service can be
order to manage the claim? passed on to new owners if and when you sell-on your
When you call us you will not need to fill in a claim form as Mitsubishi.
we will do this for you over the telephone. In the event that
Can you help for all accidents, even a small
you are missing some details, we will investigate and make
dent?
enquiries.
For any accident, no matter how big or small, you should
If I call Mitsubishi first will it increase my next always call Mitsubishi first. We will get your Mitsubishi
insurance premium? repair completed with minimum hassle and inconvenience.
Definitely not if you were not at fault for the accident; the
If I use this service, isn’t it just another
other party’s insurer pays for your claim. If the accident is
middleman that will reduce my control over the
your fault, any increase in your next premium should be
claim process?
no more than if the insurer’s bodyshop did the repair – as
No. This Mitsubishi programme gives you much greater
all repair costs must be approved by your insurer prior to
control over your insurance claim, by allowing you to
proceeding.
exercise your legal right to control where your vehicle is
How does Mitsubishi benefit from providing this repaired and ensuring that you receive all the benefits as
service? This is a good service for customers outlined in this leaflet.
but I can’t help being cynical.
What should I do if my vehicle is stolen?
Mitsubishi wants all Mitsubishi owners in the UK to receive
Contact the police, then call us on 0844 209 2595 for advice
the highest standards of bodyshop care. We aim to improve
on the mobility options available to you. We can help agree
the Accident AfterCare experience for customers involved
a valuation of your Mitsubishi with your insurer and we can
in a vehicle accident and protect the safety standards and
discuss replacement vehicle options for you.
residual value of customers’ vehicles.
Mitsubishi genuine parts are developed to meet rigorous
safety standards, set at the Mitsubishi research centre.
For further information, please visit www.mitsubishi-cars.co.uk/aftercare or pick up a brochure at your
local Mitsubishi dealer.
Remember to save 0844 209 2595 in your mobile phone as Mitsubishi First.... just in case.
KEEPINg YoUR MITSUBISHI 100% MITSUBISHI ...ALWAYS
Mitsubishi Accident AfterCare is a trading name of Retention UK Limited, registered in England and Wales, Company No. 05687158 at Batchworth
House, Church Street, Rickmansworth, Herts, WD3 1JE and regulated by the Ministry of Justice in respect of regulated claims management activities.