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Effectiveness of internal communication channels

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Effectiveness of internal communication channels

  1. 1. Effectiveness of InternalCommunication ChannelsBy: April Collins
  2. 2. Delta Faucet Company• Interviewed– HR Representative and Communication Specialist,Hilda Mackin– Senior Operations Manager, David SmithJackson, TennesseeManufacturing LocationEst. 1995Employees: 879
  3. 3. • Email is emerging asmost used channel• Face-to-Face is mostpreferred channel byemployees• Diversity is encouragedin internalcommunicationchannelsResearch on Internal Communication Channels
  4. 4. Research on Internal Communication Channels• Usage of intranet toshare informationinternally is common• Benchmarking is a way todiscover industry bestpractices• Knowledge gained shouldbe shared to promotegrowth
  5. 5. Delta Faucet CompanyCommunication Plan• Continue daily huddle email and face-to-facesharing of information• Start having employee round table meetingsto encourage a sense of relationship buildinginto the preferred face-to-face communication
  6. 6. Delta Faucet CompanyCommunication Plan• Launch a promotional marketing campaign toincrease usage of the intranet• Benchmark local industrial manufacturingsites to increase the level of diversity & shareknowledge to all Delta Faucet locations
  7. 7. "Hands" Ad - YouTube

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