Techniques for documenting RIAs with complex user states, 3D forms, and general rich interaction

1. Actor Conditions System Behavior User Type
Persistent cookie found Registered for limited Registered for member Authenticated ? RECOGNITION CONTENT ACCOUNT ACCESS Descriptive name for
If the user has entered their
on computer ? access (through newsletter access ?
user and related
username and password during
This determines if the system or saved system This determines if the system
Does the site assume What kinds of content What account details
the session and has not been
recognizes the user when they configuration )? allows access to member system behavior
prospect , return are presented on can the user access
idle for more than ten minutes,
return to the site. This determines if the system features and information
the user is authenticated.
allows users to view a limited visitor, registered arrival? after login?
profile and functionality . visitor or registered
member ?
YES NO YES NO YES NO YES NO
General interest and
Assumes prospect None
X X X X Anonymous
prospect-focused
Recognizes return visitor Above; promotions may be None
X X X X Return prospect
targeted
On user login, access to
General interest and Anonymous
Assumes prospect
X X X X profile; saved data
prospect-focused (registered prospect
)
Recognizes registered Above, promotions may be On user login, access to
X X X X Registered prospect
visitor; auto login targeted based on profile profile; saved data
DIRECTV Subscriber
Above, promotions may be Access to limited user Authenticated
(Has DIRECTV) n/a n/a X X X Recognizes registered
targeted based on profile profile / saved configuration (registered prospect
)
prospect from session login
May or may not be a X X X X General interest and On user login, access to full Anonymous
Assumes prospect
prospect-focused profile + account info registered member
member of
Recognizes registered On user login, access to full
DIRECTV.COM X X X X Targeted member-focused;
; Registered member
member; auto login profile + account info
general interest
n/a n/a X X X Recognizes registered Targeted member-focused;
; Access to full profile + Authenticated
member from sessi n login
o general interest account info registered member
is access site from a targetted
ing Targeted; member-
Assumes member Generic member
X X X X None
email send to subscriber; no focused; general interest
member cookie found
YES NO YES NO NO YES NO RECOGNITION CONTENT ACCOUNT ACCESS
General interest and
Assumes prospect None Anonymous prospect
X X X X prospect-focused
Above; promotions may be
Recognizes return visitor None
X X X X Return prospect
targeted
General interest and On user login, access to Anonymous
Assumes prospect
X X X X prospect-focused profile; saved data registered prospect
Non-subscriber Recognizes registered Above, promotions may be Access to limited user Authenticated
n/a n/a X X X prospect from sessi n login
o targeted based on profile profile / saved configuration registered prospect
(prospect )
Recognizes registered Above, promotions may be Access to limited user
X X X X Registered prospect
visitor; auto login targeted based on profile profile / saved configuration
IA for Rich Interaction: Tools and Techniques from the Trenches
Anthony Hempell | Manager, Usability & Interaction
Adrian Chong | Interaction Architect
Agnes Misiurny | Interaction Architect
Confidential and Proprietary © 2007 Blast Radius Inc.

2. Introductions
 Anthony Hempell, Manager of Usability and
Interaction Architecture, Blast Radius
 Agnes Misiurny, Interaction Architect, Blast
Radius
 Adrian Chong, Interaction Architect, Blast
Radius
Confidential and Proprietary © 2007 Blast Radius Inc.

3. What we’re going to talk about
Agnes:
 methods for making interactive documents using
Visio 2007.
Anthony:
 documenting user states and complex interactions in
wireframes.
Adrian:
 hyperlinking user flows;
 using drawing tools to demonstrate interactive content;
 using prototyping.
Confidential and Proprietary © 2007 Blast Radius Inc.

4. Interactive documents using Visio 2007
Agnes Misiurny
Confidential and Proprietary © 2007 Blast Radius Inc.

5. User states and complex interactions
Anthony Hempell
Confidential and Proprietary © 2007 Blast Radius Inc.

6. DIRECTV
 Largest satellite TV service in the US
 15+ million subscribers
 DIRECTV.com: full redesign; 18 months
 Branding, IA, usability, functional redesign
Confidential and Proprietary © 2007 Blast Radius Inc.

7. Documenting user types: issues
 Communicate different user states (anonymous, non-
member, member)
 Show the material differences between states for
front-end and back-end teams
 One user can transition between multiple types over
months, weeks or even during a session.
 Complex business rules
Confidential and Proprietary © 2007 Blast Radius Inc.

8. Non-member Member
Return prospect
Anonymous
Registered
Anonymous Member
Registered Member
Authenticated
Anonymous
Registered
Registered prospect
Member
Generic
Authenticated
Member
Registered Registered
prospect prospect
Confidential and Proprietary © 2007 Blast Radius Inc.

9. User type definition
Actors
“Prospect” “Registered Prospect”Member”
“Return Prospect”“Registered
“Return “Registered “Registered
“Prospect”
Prospect” Prospect” Member”
User has registered for a
User has previously User has registered for a
User has not registered full DIRECTV.COM
User has previously visited has for a
User has registered registered for a full
User
visited DIRECTV.COM “light” (prospect) account
account
User has not registered“light” (prospect ) account
DIRECTV.COM DIRECTV.COM account
User is not
User is not recognized by Anonymous Anonymous Anonymous
recognized by Anonymous
(registered (registered
system (no (return prospect)
system (no cookie) prospect) member)
cookie) not
user is
User is recognized by
directed to Usersystem (no
System Pre-conditions
user is not
is
Generic member Generic member Generic member Generic member
directed cookie).
recognized by
to
site by an site by an system (no
cookie).
email to
email to DIRECTVuser is user is
Registered
recognized by
Generic member Generic member
system
member
DIRECTV subscribers
recognized by (cookie).
system
subscribers
(cookie).
User is
User is recognizedby
recognized by Registered Registered
Return prospect
prospect member
system (cookie)
system (cookie)
User has authenticated
User has Authenticated Authenticated
authenticated registered registered
during session
during session prospect member
Confidential and Proprietary © 2007 Blast Radius Inc.

10. Mapping user type & system actions
Persistent cookie found Registered for limited RECOGNITION for member Registered CONTENT Authenticated ? ACCESS ACCOUNT
Actor Conditions System Behavior entered their User Type
If the user has
on computer ? access (through newsletter access ?
username and password during
This determines if the system or saved system Does the site assume if the system
This determines What kinds of content What account details
CONTENT session and has not been Descriptive name for
the
recognizes the user when they access (through limitedconfiguration ?
Persistent cookie found Registered for Registered for member Authenticated ?
)? allows access to member
RECOGNITION ACCOUNT ACCESS
prospect ,password their and information presentedidle for more than ten minutes, access
username and return are on can the user user and related
If the user has entered
on computer ? access
newsletter
return to the when they
This determines ifsite. or saved system determines if the if the system
This This determines system features during
the system
Does the site assume What kinds of content What account details
the session and has not been
features and limited visitor,more than ten minutes,
idle for registered prospect , return arrival presented on user canauthenticated.
are ? is the user access loginsystem behavior
after ?
the
recognizes the user configuration )? allows access to member
This determines allows users to view ainformation
return to the site. if the system
the user is authenticated.
allows users to view a limited visitor, registered arrival? after login?
profile and functionality. visitor or registered
profile and functionality . visitor or registered
member ?
member ?
YES NO YES NO YES NO YES NO
YES NO YES NO X YES NO YES NO
General interest and
Assumes prospect None
X X X Anonymous
prospect-focused
Recognizes return visitor Above; promotions may be None
X X X X Return prospect
General interest and targeted
Assumes prospect X None (registered prospect)
X X X prospect-focused and On user login, access to
General interest Anonymous
Assumes prospect
X X X X profile; saved data
prospect-focused
Recognizes registered Above, promotions may be On user login, access to
Recognizes return visitor
X X X X Registered prospect
Above; promotions may be None
visitor; auto login targeted based on profile profile; saved data
X X X X
DIRECTV Subscriber
Recognizes registered targeted
Above, promotions may be Access to limited user Authenticated
(Has DIRECTV) n/a n/a X X X
targeted based on profile profile / saved configuration (registered prospect
)
prospect from session login
On user On access to full
login, user login, access to
General interest and
May or may not be a X X X X General interest and Anonymous
Assumes prospect Assumes prospect
X X X prospect-focused X
prospect-focused profile + account info
profile; savedregistered member
data
member of
Recognizes registered On user login, access to full
DIRECTV.COM X X X X Targeted member-focused;
; Registered member
member; auto login profile + account info
general interest
Recognizes registered Above, promotions may be On user login, access to
Recognizes registered
Targeted member-focused;
; Access to full profile +Authenticated
n/a n/a X X X
X X X X
visitor ; auto login member from session login general interest account info registered member
targeted based on profile profile; saved data
is accessing site from a targetted Targeted; member-
Assumes member Generic member
X X X X None
email send to subscriber; no focused; general interest
Above, promotions may be Access to limited user
n/a n/a X X X
Recognizes registered
member cookie found
targeted based on profile profile / saved configuration
prospect from session login
X X X On user X
General interest and login, access to full
Assumes prospect
prospect-focused profile + account info
Recognizes registered On user Xlogin, access to full
X X NO X Targeted; member-focused;
YES NO YES NO
member; auto NO
YES RECOGNITION CONTENT ACCOUNT ACCESS
login profile + account info
general interest and
General interest
Assumes prospect None Anonymous prospect
X X X X prospect-focused
n/a n/a X X X
Recognizes registered Targeted; member-focused; Access to full profile +
Above; promotions may be
Recognizes return visitor None
X X X X
member from session login general interest account info prospect
Return
targeted
General interest and On user login, access to Anonymous
Assumes prospect
X X X X prospect-focused profile; saved data registered prospect
X Targeted;targeted based on profile
member-
Non-subscriber Recognizes registered
Above, promotions may be Access to limited user Authenticated
Assumes member
n/a n/a X X X
X X X None
prospect from session login profile / saved configuration registered prospect
(prospect )
focused; general interestbe
Recognizes registered
Above, promotions may Access to limited user
X X X X Registered prospect
visitor; auto login targeted based on profile profile / saved configuration
Confidential and Proprietary © 2007 Blast Radius Inc.

11. Mapping types to state transitions
1 Enter DIRECTV.COM
Anonymous
Registered member If user is coming from
registered member a timeout situation, this
page will contain text
explaining why the
user must login again.
Click on link to secure member-only page
1
Non-Secure Page Non-Secure Page
Login Page (Member)
Example of user status
Enter DIRECTV.COM
(prospect / anon (may be enhanced Example of system
“degrading” in the
timeout in the foreground,
background – page will not
state) for members) when user is on a secure
refresh. User will only be
page. User must login
prompted to re-login if they
2 3
again to re-access the
click on a secure link .
system.
Click on link to
non- secure Times out
Times out
member-only
Success
page
ful Login
OR
X+Y minutes
Login from of non-
Status Module
activity
Non-Secure Page
Success (may be enhanced
Click on
ful Login
for members) link to
Click on link to
secure
non-secure
member- Y minutes of
page
only page non-activity
Click on link to
secure member- X minutes of
Warns user
only page non-activity
Secure Member -only
that they
Success
Page
ful Login will time out
Authenticated Registered member
Confidential and Proprietary © 2007 Blast Radius Inc.

12. Adding user types to site maps / flows
Anonymous
Returning prospect
Authenticated registered prospect Registered member
Registered prospect Authenticated registered member
6.0
Entertainment
Central
6.0.1 Program 6.0.2
6.2 Entertainment
Guide Program Guide
Direct (Default
(prospect) (member)
timeframe)
6.2.0.x
6.2.0.x
6.2.0.x
Entertainment
Entertainment
Entertainment
Article
Article
6.1.2 My 6.1.2 My Article
Favorite Shows Favorite Shows
Confidential and Proprietary © 2007 Blast Radius Inc.