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Appreciative	InquiryStrengths-based approach to information literacy instruction
Alan Carbery
Lindsey Godwin
Questions	for	Reflection
Exceptional	moments
Think	about	a	time	when	you	felt	that	your	library	felt	like	an	
exceptional	learning	environment	for	your	patrons.	Remember	
the	emotions	you	had	when	you	were	able	to	work	on	
something	you	were	excited	about	or	proud	of.	What	was	going	
on	at	that	time,	and	why it	was	such	a	high	point	for	you?
Paired Conversations
• Person A à Person B (3 min)
• Person B à Person A (3 min)
ADJECTIVES?
How	many	times	
do	the	players	
wearing	white	
pass	the	ball?
Our	Society	Focuses	on	“Problems”
Look	across	society	and	you	will	find	that	
most	of	our	theories,	media,	and	
research	relies	on	a	deficit-based	
mindset.
Most	schools,	companies,	families	and	
organizations	function	on	an	unwritten	
rule…Let’s	fix	what’s	wrong	and	let	the	
strengths	take	care	of	themselves.
What is Appreciative Inquiry?
• A philosophy and way of
looking at the world
• A strength-based
framework for “positive
organizational change”
• A methodology for
engaging all stakeholders in
co-creation of change
#1: Inquiry and Change are
NOT Separate Moments
• Inquiry IS Intervention
• Our Questions Set the
Stage for What We Find
Questions:
•Are	the	heart	of	any	change
•Shift	the	focus	of	attention,	conversations,	actions
•Alter	the	way	we	see	ourselves	and	our	work
Consider	the	Impact	of	
YOUR	Questions
Why	are	we	still	having	these	problems?
VS.
What	is	the	smallest	change	that	would	have	
the	biggest	impact?
The	Art	of	the	Question
• What’s	the	biggest	
problem	in	our	
organization?
• Why	do	our	
customers	leave?
• Why	are	employees	
disengaged	during	
meetings?
• Why	do	we	still	have	
these	problems?
• What	are	the	most	unique	
assets	we	have?
• What	is	the	smallest	change	
that	could	make	the	biggest	
impact	for	our	customers?
• How	can	we	re-envision	our	
meetings	to	be	more	
engaging?
• When	have	we	been	proud	of	
our	organization?
4	“Classic”	Areas	for	Inquiry
• Reflecting	on	your	History	and	
“High	Point” Moment
• Learning	from	Others:	Exploring	
best	practices	from	others
• Building	on	What	We	Value	Most	
(continuity	questions)
• Our	Images	of	the	Future
Consider	asking…	
• More	of	(not	less	of)?
• To	start	(not	stop)?
• To	create	(not	remove)?
• To	support	(not	prevent)?
• To	reinforce	(not	weaken)?
From Jackie Kelm: Appreciative Engagement
What	do	I	want...
#2: What We Focus on Appreciates
OR
Magnify and learn from
moments of
highest engagement
and enthusiasm?
Do an organization survey of
low morale?
An	Example	of	Re-framing
How can we recover lost
baggage at lightening
speed?
How can we reduce
baggage loss?
How can we create
outstand arrival
experiences?
A Topic Can Be TRANSFORMATIONAL!
It’s not a blind focus
on the positive….
Decreasing Obesity in
our Schools….
Creating Healthy Kids,
Healthy Schools:
Leveraging the Power of
Our Community
• AI	Practitioner	Certification	Program
• Graduate	Certificate	in	Positive	Organizational
Development
For	more	information:	
Appreciativeinquiry@Champlain.edu
Appreciatively Growing
reflective teachers
“There are moments in the classroom
when I can hardly hold the joy.
When my students and I discover
uncharted territory to explore, when the
pathway out of a thicket opens up before us
… then teaching is the finest work I know.
But at other moments, the classroom is
so lifeless or painful or confused—and I
am so powerless to do anything about it
that my claim to be a teacher seems a
transparent sham
Parker J. Palmer – The Courage to Teach
”
Teach courageously,
with your whole heart
inquiring together
A team of librarians,
Joy in teaching comes from
student engagement
Growing as reflective teachers
Teaching Philosophies are a blueprint towards
our aspirational teaching selves
What’s your
teaching
philosophy	
   ?

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Appreciative Inquiry: strengths-based approach to information literacy instruction