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Conversation Marketing The New Rules of Marketing & PR
What Hasn’t Changed?
The Goal of Marketing & PR is to  Δ  Behavior
PR  ≠ Marketing  ≠  Sales Different Goals & Time Horizons
Activity ≠ Revenues Go Where the Money is
Know Thy Self Know Thy Brand & Thy Destination
Know Thy Customers Bears Feed at the Salmon Streams
We Love Stories Write Stories, Not Words
We Are Social Creatures Word-of-Mouth Still Rules
Persuasion is a Science Likeability, Social Proof, Scarcity, Reciprocity, Commitment, Authority
What’s Changed?
We Are Going Digital -> -> Then Now Will Be
Authority is Dying
50 million American regularly create their own web content and media 2006 People are Freely Expressing Themselves
Word-of-Mouth is Easier Than Ever
Social Networking is Booming 35 Million Members 200 Million Accounts 800,000 Social Networks Created 15 Million Members
Blogosphere is Expanding
Direct to Audience PR 2.0 is Growing
On Their Terms
Search is Exploding (3B daily searches)
Blended Search Gives Your Assets A 2 nd  Life
Conversation Marketing is Here. Marketing 2.0 is Here PR 2.0 is Here. Bottom Line:
Now, What Do I Need To Thrive?
You Need To Know Your Customer Everything Starts Here
Survey Tools
You Need Ecosystem Marketing The New Way To Foster Conversations
Your Ecosystem
Your Customer’s Ecosystem
Phase I: Engage Customers
Phase II: Let Customers Activate Networks
Phase III: Collaborate With Partners
You Need a Contagious Product A Natural Buzz Machine
A Few Examples
A Few More Examples
You Need a Great Website A Conversion Machine
The Art of Conversions
The Science of Conversions
Web Site
Sold-out Classes
Waiting List
Revolutionizing Miller
You Need a ‘Jelly Donut’ Website A Conversation Machine
“ Thin-Core, Fat-Rim” Websites
Use APIs to Pull Content Into Website
Extreme Example
You Need Keyword-Driven  Content A Different Way of Thinking
Pittsburgh Museum of Art Tourist attractions in Pittsburgh Pittsburgh Museums Family activities in Pittsburgh Visiting Pittsburgh Top Museums in Pittsburgh  Pittsburgh Area Museums Best Museums in Pittsburgh Pittsburgh Art Museums Western Pennsylvania Museums  Weekend activities in Pittsburgh Must-sees in Pittsburgh Pittsburgh Attractions Pennsylvania Art Museums Pittsburgh Modern Art Museum Top Museums in the World First, Imagine All The Keyword Clusters Geo-Targeted World’s Best Museums Top Art Museums Reputation Revenue-Generating Branding Summer Camps The Carnegie Carnegie Museums Carnegie Art Museum Carnegie Natural History Museum Andy Warhol Museum
Next, Create Keyword-Inspired Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Finally, Enjoy the People Streams
You Need to Seed Conversations Prepare for Crisis Management
Actively Seed Conversations
Actively Seed Conversations
You Need To Accelerate The Contagion Expand the Conversation
Tag Content For Social Media Bookmarking User-generated News Blogs + Websites + Connections µ Blogs
RSS Timely Things  (News, Events, etc.)
Share the Love (one example)
You Need To Leverage All Assets Dominate Search Channels
Optimize All Assets for Search Photos Infographics Stats Awards Maps News Tools Videos White Papers
Tag Your Assets
Tag Your Assets
Tag Your Assets
You Need Permission Marketing Expand Conversations
Permission Marketing System
Email ,[object Object],[object Object]
From Website
From Reception Desk
From Call Center
From Gift Shop
From Special Occasions
From Classes & Programs
From Blog
From Contests
From Joint Marketing Events
You Need Mega-Event Marketing Deepen Conversations
Phase III: Collaborate With Partners
Six Atlanta MBA Programs Sponsored by: Emory University Georgia Institute of Technology Georgia State University Kennesaw State University Mercer University University of Georgia
Do More Joint Marketing Events
You Need Social Media Ethos Incubate Conversations
 
Rally Your Communities
Facebook  (fan clubs)
YouTube  (video)
Twitter  (micro blogs)
Flickr  (photosharing)
You Need Link Baits Energize Conversations
Think Linkbaits, not “Happy Talk”
Create Photo Contests 148,000 Entries!
How ‘Moe’ Was Named
Create ‘World Wide Raves’
You Need Authentic Stories Heart-Warming & Brain-Sizzling
Enchant Your Customers
Share Remarkable Stories
You Need to Create A Following People Love Passionate People
Following the “Bird Nerd”
You Need Monitoring & Metrics Overhear Conversations
‘ Did-We-Move-The-Needle’ Tools
Survey Tools
Monitoring Tools
‘ Rant-and-Rave’ Monitoring Tools
You Need New Budget Paradigms Lots of Low-cost Conversations
Deploy “Quick Response” Money ,[object Object],[object Object],[object Object],[object Object],[object Object]
You Need Mobile Apps Low-cost Conversations
Create Revolutionary Apps  (“bird call lookup”)
You Need New Staffing Strategies The Creative Class
[object Object],[object Object],[object Object],[object Object],Staff for “conversation marketing”
You Need ‘Recycle Content’ Thinking Spreading Conversations
e.g. Twitter-Feed-Into-Blog
e.g. Blog & Slideshare in LinkedIn
Final Thoughts
[object Object],[object Object],[object Object],[object Object],[object Object]
About Us
Elliance Capabilities
Elliance Value Proposition We build {Demand Generation & Conversion}  web machines Transform  {Brands & Institutions}
Elliance Non-Profit Clients Served
Our People
About Ennect ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ennect Key Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ennect Key Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Further Information www.elliance.com www.ennect.com seo.elliance.com  (the home of our SEO infographics)
Questions? Contact Abu Noaman Phone: 412.586.1480 x 623 Email:  [email_address] Twitter:  www.twitter.com/noaman Blog:  electronic-engagement.elliance.com Linked in:  www.linkedin.com/in/abunoaman
Thank You

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