Quality Circle is basically a volunteer group composed of workers who did the work under the leadership of their own leaders. This presentation is for people studying total quality management subject during engineering.

1. Quality Circle at Indian
companies
Abhishek Jindal
101303006

2. Quality-What it stands for?
Q: Quest for Excellence
U: Understanding Customer Needs
A: Action to achieve customer Appreciation
L: Leadership Determination to be leader
I: Involving all people
T: Team Spirit
Y: Yard strict measure progress

3. Quality Circle-
A way to Quality Improvement

4. Quality Circle
• A quality circle is a volunteer group composed
of workers , who do the similar work, usually
under the leadership of their own supervisor .
• They meet to identify and solve work-related
problems and present their solutions
to management and implement the solutions
themselves in order to improve the performance
of the organization.
• It is a way of capturing the creative and
innovative ideas lies within the workforce.

5. Concept of Quality Circle
• The concept of the quality circle is
primarily based upon recognition of the
worker as a human being,as someone
who willingly works on his job, his wisdom,
intelligence, attitude and feelings.
• It is based on the human resource
management considered as one of the key
factors in the improvement of product
quality and productivity.

6. Objectives of Quality circle
• Change in Attitude- From “I don’t care” to
“I do care”.
• Self Development- Bring out “Hidden
Potential” of people in company.
• Development of Team spirit- “I could not
do but we can do it”.
• Improved organisational Culture- Positive
working environment.

7. Process of Quality Circle

8. PDCA(Deming Circle)

9. Quality circles at BHEL
(Bharat heavy electricals
limited)
• BHEL is the largest
engineering and
manufacturing
enterprise in India in
energy related or
Infrastructure sector.

10. • BHEL offers around 180 products and
provides system and services to meet the
needs of core sectors like power,
transmission, industries etc..

11. • Hyderabad unit of BHEL was initiator of
incorporating the concept of Quality circles
with 5 QC in that unit.
• This concept was first sold to the
company’s top level executives, but later it
was felt that this movement will not gain
momentum without the support of middle
level management.

12. The managers of BHEL realised that QC
didn’t only focus on improving quality but
also the following :-
• Improving human relations
• Improving productivity
• Improving participative culture
• Improving communication
• Promoting leadership development

13. Results
• By the end of 1998 there were more than
1700 QCs.
• In 2005, BHEL notched up its highest
turnover of Rs 105.2 million crossing Rs
100 million mark for 1st time.
• QCs contributed to about savings of Rs 20
million !!

14. Hyderabad BHEL
plant was
adjudged the
“Best
Organisation in
promoting Quality
Circles” by QCFI
Chapter
Convention.

15. Quality circles at SMCEL (SM
creative electronics limited)
Company is currently
engaged in the following major
activities
•Manufacturing and marketing of
all important constituents of DC Power
Plants

16. •Telecom and networking division is organised to support
varying needs of Telecom operator and enterprises
through supply,installation and maintainence.
•Strategic Electronic Division (SED) is another important
division which,
along with its Power Technology Group (PTG) is
specially organised to cater to strategic needs like
defense,satellitle applications, nuclear power plants etc..

17. Results after implementing
QCs
• After implementing QCs the saving-cost
ratio was found to be between 5:1 and
10:1, which indicates very good
performance of this company.
• QCs have tripled since inception of
program.
• The percentage of employees who attend
the introductory presentation actually end
up joining the QC programme is 70%.

18. Quality circles at
BSNL(Bharat Sanchar Nigam
limited)
•World’s seventh largest
Telecommunication
Company providing
comprehensive
range of telecom services in India.
• It has become one of the
largest public sector unit in India.

19. • The branch has only two circles, with an
average of around 35 members each. Also, a
circular calling for volunteers was good enough
to generate interest among the employees as
many participated in the programme.
• The absenteeism and grievances were reduced.
• Though QCs were less but there were high no.
of employees per circle .

20. Results
• The saving cost ratio was in between 5:1
to 10:1 which is high inspite of less no. of
proposals being accepted.
• Though no. of circles were less but the
suggestions that were accepted were very
effective and caused significant cost
reduction.

21. Other Prominent Organizations

22. Advantages of Quality Circles
• It makes full use of workers potential.
• It provides the workers autonomy and
sense of achievement.
• It ensures greater participation and
involvement of workers in day to day
functioning of his department.
• It helps in finding solutions to several
problems

23. Thank You

24. Questions???