1. Effective Communication
Abdalla Ibrahim
Certified Surveyor
Accreditation Specialist
Email: abdallaibrahim@hotmail.com
2014

2. What Is In It for Me??

3. Take it to your Home

4. Take it to your Work

5. OR Use it with Me
in the Healthcare Service

6. Effective Communication is an essential skill for you to be nominated for a
management Position

7. Communication
Definition
Communication is getting information from one person to another.

8. Communication
Definition
The ART & PROCESS
of creating & sharing ideas & information.

9. Communication Skills
The TOOLS that we use to remove the Barriers to Effective Communication

11. Communication Skills
The TOOLS that we use to remove the Barriers to Effective Communication

12. Communication Barriers

13. Communication Process
There are several stages to effective and Successful Communication

14. Communication Process

15. The Source
What you want to communicate?
Why you are communicating?
What result is expected?

16. The message
The information.
If you can not summarize the message, you are not ready for communication.

17. Encoding
Transferring the information into a FORMATE that can be shared and understood by the other party.

18. Encoding
Hit the Barriers.
Send the Complete Information
Know your audience
Language and background

19. The Channel
The method of communication:
•Face-to-Face
•Telephone
•Email
•Text message
•Fax
• etc …

20. Decoding
Listen actively
Ask clarifying questions
Read and comprehend
If failed:
• Resend in other way
• Help to understand by more clarification

21. Receiver:
Individual perception, Experience, expectation & opinion.
Address audience concern and benefits

22. Feedback
Help to assess the communication
What worked well and what did not
Find opportunity to be efficient the next time.
Face-to-face: body language or question
By writing: work done

23. Context
Environment of conversation
Culture of organization
Relation between sender and receivers

24. Tell US on one single common barrier in your communication
Discussion Time

25. “Keep your relation with effective communication” Thanks for listening Abdalla Ibrahim