Have you ever opened an N26 account? The user experience and process is super fast and smooth. But behind the screens, there are complex layers of compliance and security that checks you’re a real person.
This is called KYC (Know Your Customers): collecting information to verify a user’s identity. And it is one of the biggest challenges in disrupting finance and other regulated industries. Multiple options in different legislations are available. Often, customer experience must be traded off against safety and compliance.
We were glad to welcome Lorenz Jüngling, CPO at N26 to come share his tricks on how to draft good KYC processes that lower these frictions.
Lorenz was for 12 years a McKinsey consultant before he joined N26 first as COO (9 months) then as CPO.