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CURRICULUM VITAE OF ZUKISWA MLAMLA
2 Jim Fouche Drive, Durban North, 4051 ∙ 078 265 8813 zukiswa.mlamla@outlook.com
AREAS OF EXPERTISE
* Knowledge of * Well-presented and * Planning and
administrative duties hard working organisational skills
* Computer literate * Vibrant, self- motivated, * Ability to interpret
hardworking information
CAREER HISTORY
CURRENT WORK EXPERIENCE:
1. Name of company : South African Sugar Association (SASA)
Position : Administrative Assistant (Executive Office)
Duties
 Provide an efficient front desk service including receipt and distribution of incoming mail items,
collection of visitors from reception, serving of refreshments, and screening of telephone calls
and responding to walk-in and telephonic queries;
 Serves as the co-ordinator of the Executive Directors’ diary, facilitating the setting of
appointments with and on behalf of divisional and departmental heads;
 Secures booking of appropriate meeting venues and the availability of required equipment, in
liaison with relevant divisions as needed;
 Ensures the effective functioning of the division and supports the performance of team members
through the co-ordination of service provision to the division by various support services
including catering, printing, security, post/courier and delivery and maintenance;
 Monitor the service delivery of above providers;
 Monitors divisional consumable requirements and ensures timely procurement of office
requisites through use of the internal WBRS system and/or liaison with the Procurement
department;
 Coordinate booking of meeting venues such as the SASA Boardroom, Committee room etc.,
and provide the relevant person in the Industry Affairs division with a list of all boardroom
bookings on a weekly basis for refreshment purposes;
 Ensures the efficient maintenance of divisional document referencing and filing systems, both
electronic and physical;
 Agree responses to routine correspondence with the Executive Director and ensure these are
typed and mailed as required.
Duration :12 September 2016 till current

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TEMPORARY WORK
1. Name of company : K-RITH (KwaZulu- Natal Research Institute for TB and HIV)
Position : Receptionist
Duties
 Switchboard operation duties including receiving and directing calls to colleagues.
 Receiving and recording mail, packages and deliveries.
 Welcoming of guests/visitors.
 Maintaining and distributing correspondence such as emails.
 Assisting with preparations for internal events (coffee/tea, muffins, catering, etc)
 Responsible for issuing coffee and tea to staff/colleagues.
 Responsible for receiving stationery and distributing it to staff.
Duration : 1 July 2016- 17 August 2016
2. Name of company : Masonite Africa Limited
Position : Receptionist
Duties
 Switchboard operation duties including receiving and directing calls to colleagues.
 Receiving and recording mail, packages and deliveries.
 Welcoming of guests/visitors.
 Maintaining and distributing correspondence such as emails.
Duration : 1 February 2016 – 30 June 2016
3. Name of company : SASA- Kwa- Shukela (Cane Growers Department)
Position : Receptionist
Duties
 Switchboard operation duties including receiving and directing calls to colleagues.
 Receiving and recording mail, packages and deliveries.
 Welcoming of guests/visitors.
 Maintaining and distributing correspondence such as emails.
 Venue bookings for meetings/functions
Duration : 2 weeks (January 2016)
4. Name of company : MPC Recruitment Agency
Position : Receptionist
Duties
 Switchboard operation duties including receiving and directing calls to colleagues.

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 Receiving and recording mail, packages and deliveries.
 Welcoming of guests/visitors.
 Maintaining and distributing correspondence such as emails.
 Capturing candidates’ portfolios and sending them to consultants via email.
 Receiving candidates CV’s and forwarding them to relevant consultant in all the MPC
branches.
Duration : 2 weeks (December 2015 & January 2016)
PREVIOUS WORKING EXPERIENCE:
Position : PR/Marketing Intern
Employers name : EThekwini Municipality: Sizakala Customer Service Unit
Service No. : 8654700
Contact no. : 031 311 6208
Duration : 03 June 2013- 29 May 2015
Duties:
 Performing administrative duties including answering incoming calls, photocopying, printing,
binding, and typing of correspondences such as emails and newsletters.
 Creating documents such as minutes, reports in Microsoft office (Word, excel, PowerPoint, etc.).
 Maintaining a hardcopy filing system, typing and minute taking.
 Scheduling and coordinating meetings/ appointments.
 Updating the Units Marketing plan and monitoring unit events.
 Ensuring that information on the Units intranet and Website is up to date.
 Processing service orders
 Filling requisitions for promotional items, corporate gifts, stationery, pamphlets, etc.
 Attend to customer’s queries, questions, complaints, etc. in different community outreaches and
exhibitions.
 Assist with preparing and setting up for internal events i.e. staff meetings, Women Indaba,
Workshops, etc.
 Compiling newsletters and distributing to internal staff members.
 Responsible for promotional material, catering requests, sound booking and venue bookings.
 Liaising with service providers for orders and quotations.
 Prepare and distribute correspondence such as emails and newsletters.
 Maintain and distribute monthly/quarterly reports.
 I was involved in two task teams where I perform Ad hoc activities in promoting Sizakala centres
in creating awareness working hand in hand with various departments like Metro rail, Community
safety and liaison department, South African Railway Police, Community Participation,
Department of Health, etc.
 Ensuring ongoing promotion of Sizakala centres through outreach programmes and brand
activations.

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ACADEMIC QUALIFICATIONS
Last School attended : Northlands Girls High School
Highest grade passed : Grade 12
Year passed : 2009
Subjects passed : English Home Language, Afrikaans First Additional Language, Life
Orientation, Consumer Studies, History, Life Sciences, and Mathematical
Literacy
College name : Damelin College
Year obtained : 2012
Subjects Passed : Public Relations, Media Studies, Communication, Economics, Accounting,
Industrial Psychology, Computer literacy, Project Management, Introduction to
Microsoft Office.
Qualification obtained : National Diploma in Public Relations
PERSONAL ATTRIBUTES
 Communication skills
 Team worker
 Resilience
 Planning and Organized
 Honesty & integrity
COMPUTER SKILLS
 Microsoft Office Word
 Microsoft Office Excel
 Microsoft Office Outlook
 Microsoft Office PowerPoint
 Internet
OTHER SKILLS AND COMPETENCIES
 Implement Batho Principles accordingly
 Knowledge and understanding of Public Service Values.
 Ability to meet deadlines
 Work under pressure
 Willingness and enthusiasm to perform challenging tasks
 Prioritization and good decision making skills
 Effective communication skills (verbal and written)
 Good interpersonal skills
 Team player
 Effective time management
 Punctual and well presented
 Presentational skills

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REFERENCES
1. Contact person : Liz Nicolosi
Relationship : Office Manager (K-RITH)
Contact no. : 031 260 4991
Email address : liz.nicolosi@k-rith.org
2. Contact person : Palesa Pitso
Relationship : Supervisor (PR/Marketing Administrator)
Contact no. : 031 311 6142/ 0836775369
Email address : palesa.pitso@durban.gov.za
3. Contact person : Musa Xaba
Relationship : Manager (Information, Statistics and Research)
Contact no. : 031 311 6247/ 071 820 2602
Email address : musa.xaba@durban.gov.za