Zidan ElKady
Egyptian
0502575702
zidan.elkady@gmail.com
OBJECTIVE
I would like to obtain a position in a well-established company where my experience in
customer service, sales and administration can be utilized to improve customer satisfaction. A
position that will enable me to use my strong organizational skills, educational background, and
ability to work well with people who enjoy challenge seeking opportunity to learn and improve
skills.
PROFILE & SKILLS
 Professionally committed and responsible.
 Adapt easily to new situations.
 Have good written, oral, interpersonal and communicational skills
 Thrive in working on challenging environments
 Ability to grasp new concepts quickly
 Ability to work well in a team and lead a motivated and performance oriented team
 Good analytical skills to be able to track the effectiveness of program
 Deep ability to compile information and prepare reports.
 Excellent written and verbal communication skills
 Highly productive in Microsoft Office
 Excellent ability to gather and analyze statistical data and generate reports.
 Excellent coordinating skills.
 Strong ability to lead and train staff and students.
 Great knowledge of general accounting principles
 Excellent customer service skills
 Target driven and self-motivated
EDUCATION
Zagazig University – Egypt
Faculty of computers and information systems
Bachelor of computer science. 2000 - 2004

PROFESSIONAL EXPERIENCE (+10 years)
Senior Sales and Service Officer
Noor Bank Mar 2015 - Present
 Maintains Master file of Sales Achievement: Preparing/Encoding Daily Sales Record and
promptly submit reports every Wednesday of the week.
 Maintains Daily Call Sheet which contains which contains details of the customer’s
feedbacks. Whether for Follow-up/ Interested/ Not Interested & Other reasons.
 Maintain Meeting Report Sheets of Visited Companies attaching their Business Cards for
easy tracking of customer’s status.
 Handling in selling the Multi Products Section wherein it includes a wide variety for Product
Presentations and Marketing services like PersonalLoan.
 To develop new client and to bring business from good profile companies or MNC
Companies.
 Approaching customers for Fix Deposit and opening Saving Accounts as well as Payroll
Accounts.
 Approaching Investors and Businessman for Fix Deposits
 Approaching Businessman for SME Loan and opening Corporate as well as Payroll
Accounts.
 Understand KYC, AML, credit processes of Banks in U.A.E.
 Handling customers complaints if any and ensure 100% customer satisfaction.
 Establishing strong business relationships, building profitable clients portfolios and ensuring
the highest levels of service standards for customers.
 Approaching customers from good profile companies to offer credit cards.
Senior Sales Officer – Personal finance
Dubai Islamic Bank: Jan 2013 - Mar 2015
 Responsible for the team in direct manager absence in report following up deals and
discussion with RC and RAO and obtaining approvals
 Taking care of the new staff training, guidance and reports.
 Maintains Master file of Sales Achievement: Preparing/Encoding Daily Sales Record and
promptly submit reports every Saturday of the week.
 Maintains Daily Call Sheet which contains details of the customer’s feedbacks. Whether for
Follow-up/ Interested/ Not Interested & Other reasons.
 Maintain Meeting Report Sheets of Visited Companies attaching their Business Cards for
easy tracking of customer’s status.

 Handling in selling the Multi Products Section wherein it includes a wide variety for Product
Presentations and Marketing services like Salam ,Murabahas, mortgage free autos, Liability
settlement and Liability consolidation .
 To develop new client and to bring business from good profile companies.
 Approaching Businessman for SME Finance.
 Handling customers complaints if any and ensure 100% customer satisfaction.
 Establishing strong business relationships, building profitable clients portfolios and ensuring
the highest levels of service standards for customers.
Direct sales agent - Personal Finance
Dubai Islamic Bank: Jul 2007- Jan 2013
• Introduce and promote personal finance, and explain the dimensions of its fields to
clients.
• Responsible for achieving monthly targets as per DIB policy, through personal selling
and telesales.
• Understand client's needs and provide him with the best solutions, considering the
analysis of his financial position.
• Check all clients' documents.
• Follow the whole process & coordinate between departments till delivery to the client.
• Build and maintain fruitful relations with clients.
• Create and maintain mutual relation channels with different types of vendors.
Merchandiser
PC Brothers (LG laptops), Dubai,UAE May 2006- Jul 2007
• Handling major account in the area
• Acting with vendors to increase the product turnover
• Keep the current customers
• Set up a comfortable tone to attract new customers
• Submitting details for, market feedback risks and opportunities in my area.
• Organizing with staff and pharmacies for the major symposium and
market activities.
Sales Man
Euro Telekom, Dubai,UAE Apr 2005-Apr2006
• Handling major account in my area
• Responsible for promoting my product in such way to increase the sales
• Responsible for collecting cheques

• Organize the market activities
• Determine the main complaints and solutions
• Gain the customers trust and respect in order to increase sales
.
LANGUAGES
 Arabic: Mother tongue
 English: Fluent