This document discusses UC Insight with Log Analytics, a product combining Zenoss and LayerX Technologies. It summarizes Zenoss and LayerX, then discusses how their combination collects and analyzes data from unified communications environments to provide insights. UC Insight indexes data from any source, correlates events, and provides dashboards and reports. It extends Zenoss with call path analysis, flexible searching and reporting, and ROI through issue resolution.

1. UC Insight with Log Analytics
Jeff Graham: LayerX Technologies CEO
Alex Lamont: Zenoss Sr. Product Manager

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Zenoss at a Glance
• Founded in 2005; headquarters in Austin, TX
• Widely adopted unified monitoring and service analytics
platform for enterprise IT and managed service providers
• Provide IT Ops the application infrastructure visibility
and intelligence required to avoid service disruptions
• Global services and support partner network
• Offered on-premises and as a cloud service
"Zenoss represents the most credible replacement for the legacy
Big 4 systems management frameworks in the market."
- Bernd Harzog, The Virtualization Practice

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LayerX Technologies
 Headquartered in Dallas, TX
◦ Founded 2005
 Patented Data Management Platforms
◦ Enterprise Log Analysis
◦ Advanced DashBoards and
Reporting
 Experienced Leadership Team
◦ Start-up, S/W Development,
Professional Services, M&A
◦ Nortel, Arrow Electronics, NEC,
Motorola, Accuvant
 Enterprise Customer/Partner Base
◦ 150+ Clients in Multiple Verticals
◦ MSP, Financial, Oil & Gas,
Healthcare, Hospitality, Tech

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Zenoss UC Insight with Log Analytics
Unified Communications
• VoIP Quality Management
• Path Analytics
• Health Monitoring
• Fault Isolation
Log Analytics
• Index Any Data Format
• Search Across All Infrastructure
• Real-time Event Correlation
• In-Depth Custom Reporting
UC Insight with
Log Analytics
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Zenoss UC Insight with Log Analytics
Combining the power and insight of Zenoss and LayerX
UC Insight with Log Analytics collects all data within a UC environment and indexes it under
a single architecture. Its powerful correlation engine can then extract that data, correlate it,
and take actions to view and analyze overall access, quality and performance.
Extend the Zenoss platform through deep Log Analytics of UC, Security,
Network and Application devices
• True Call Path Analysis
• Granular Search and Extraction (Forensic Inquiry)
• Layer 3 Impact Analysis
• Native Multi-Tenant Deployment Support

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Unified Comms – True Application Integration
Drives Business Productivity
Identity Mgmt. (AD)/Network/Security
Open Standards Servers/Virtual Machines
Open Standards Communications Platform/Protocols
Messaging IM/Presence Collaboration CRM WEB Services
Contact
Center
Finance/HR
Business
Apps

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Unified Comms – Deployment Model
Requires Unified Application/Infrastructure MonitoringRequires Unified Application/Infrastructure Monitoring
Laptop
Video
Client
IP
Phone
Tablet
Smartphone
Laptop
Video
Client
IP
Phone
Tablet
Smartphone Laptop
Video
Client
IP
Phone
Tablet
Smartphone

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What is UC Insight with Log Analytics?
UC Application and Machine Generated Data
• Created by Applications Automatically
• Voice or Video Calls, RTCP, SIP Transactions, Servers, Network Devices
• Activity Records…....What Happened and When
Logs Can Contain
• Transaction Events / Performance Metrics, Thresholding Data, Diagnostic, Call Detail Records,
Security Events and even Power Utility Data
Log Analytics is the process of collecting this machine generated structured and
unstructured data from multiple sources, proactively correlating, analyzing and providing
new insights to rapidly solve issues.
Collect Correlate
Index &
Store
Analyze
Visualize &
Report

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Why UC Insight with Log Analytics?
Data Collection, Correlation and Analysis
• Returns Immediate Value About the Application
– UC Quality Management and Analytics
– IP Network and Service Performance
– Security Intelligence on Fraudulent or Nefarious Transactions,
– Security Attacks and Persistent Threats
– Customer Experience and SLA Breaches
Proactively Resolve Problems
• Eliminate the Need to Search Through Multiple Systems, Servers and Virtual Machines
Improve Customer / User Satisfaction
• Avoid The Services “Death Spiral”
• Correlating/Analyzing Logs as near to Real-Time Prevents Issues Before They Impact Critical
Services

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UC Insight with Log Analytics Success Spiral
o Automated Problem Isolation
o Correlated Event Handling
o Focused Resolution Steps
o Problem Solved
o Customer is Happy
o Increased Margin as a Result of
Low Human Capital Involvement
o Customer Loves Your Service thus
is Happy to be a Reference
o Revenue Increases
o Margin Increases
o Business Flourishes
o Recurring Problems
o Extensive Human Capital
Deployed
o Unhappy Customers
o More Human Capital
Commitment
o Degraded Margin
o Customer Cancels
o Revenue and More Margin Loss
o Layoffs to Cut Costs
o More Customers Leave
o Business Dies
UC Insight ... ROI $$ Legacy Monitoring ... Wasted $$

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UC Insight ROI
UC Infrastructure Example
100 Managed Devices: Routers, Switches, Gateways, App
Servers, SBC, Firewall, etc.
Costs:
– Resolving and Event without Service Desk Escalation
– Resolving at the Service Desk
– Average Hourly Cost of Customer/End User Downtime
Per Device Events on a Per Month Basis
Per Device Resolution Utilizing UC Insight and Proactive
Correlation / Resolution
Inputs: The Most Conservative End of the Range Utilizing
Gartner and Other Research Firms
70% Annual Savings on Event Resolution Costs
Significant Productivity Enhancement
Increase in User Satisfaction
$0
$20,000
$40,000
$60,000
$80,000
$100,000
UC Insight Partial Correlation No Correlation
Annual Business and IT Costs

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How LayerX Enhances Zenoss
Intuitive Dashboards Analyzing UC Call
Quality
Flexible Reporting on Call Quality
o Every Dashboard is also a Report
o Ad-Hoc or Scheduled with Multiple Reports for
a Workbook
o Full Multi Tenancy with Reporting by
Customer/Site/Location/Department
Drill Down into Location Data
Map Any Data to Specific Description /
Names
Cause Code 16 Shows as Call
Terminated Normal
Export any Graph to a Picture File
Export any Table to Excel or .CSV

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How LayerX Enhances Zenoss
Provides Call Path Analysis
o Layer 3 Impact Interrogation of All Devices
Along the Call Path
SIP Stack Embedded to Read RTCP and
Header Registration
o All Data Received is Proactively Correlated
for Threshold / Window / Metric or
Performance Violations
o Events / Alerts with Detailed Descriptions are
Created and Presented to Zenoss

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How LayerX Enhances Zenoss
Utilize NetFlow as a Resource
o Cross Reference Traffic with Call Quality
Issues
o Analyze Top Applications Correlated with
Bandwidth Consumption
Drill Into Specific Application Traffic
o Correlate Layer 3 Hop Latency with
Application Utilization
Flexible NetFlow Reporting

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How LayerX Enhances Zenoss
Analyze Firewall Log Data
o Cross Reference Threat Activity
with UC Quality
o Analyze Top Applications
Correlated with Bandwidth
Consumption
Drill Into Threat Data
o Event/Alerts Based on Threats
and Behaviors
o Correlate with UC Infrastructure
Events/Alerts
Flexible Firewall/DNS/Threat
Reporting

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How LayerX Enhances Zenoss
Session Border Controller
Log/Data
o Analyze Traffic Volumes and
Patterns
o Analyze Trunk Routes
o Protocol / Codec Utilization
Drill Into Specific Regions
o Correlate Bad Audio Calls and
Produce Events/Alerts
Flexible Reporting

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How LayerX Enhances Zenoss
S4B Analysis
o Voice and Video Endpoint
Performance Analysis
o Specific Events/Alerts
SDN Analysis through
the MS API
o Call Flow Diagnostics
MS Infrastructure
Performance
Flexible Reporting

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How LayerX Enhances Zenoss
Flexible Indexed Based
Log Search and
Extraction
o Highlight and Name
o No RegEx Skills Required
Search by Words, Time
and Boolean Logic
o Root Cause Data
Easy Audit and
Compliance Reporting

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What Makes UC Insight with Log Analytics Different
Secure Data Transport
Structure/Unstructured and
Streaming Data
Fully Multi-Tenant
Analytic Modeling
Unlimited Data
Dynamic Dashboards
Dynamic Search Queries
Rapid Time to Value
Volume...Variety…Velocity…Variability…Complexity
Problem Solved!
UC Insight with Log
Analytics
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20. UC Insight with Log Analytics
Alex Lamont: Zenoss Sr. Product Manager
Jeff Graham: LayerX Technologies CEO
Q & A