1. ZENAIDA DEL VALLE
7021 W. 135th
Ave. Cedar Lake, IN 46303
214-236-2256
zenaidadelvalle@gmail.com
Career Objective
Position where I can effectively utilize my expertise in creating strategies to develop and expand existing
customer sales, brand/product evolution, and media endorsement.
Profile
Exceptionally detailed, organized and highly dedicated business professional with a unique ability to
successfully manage multiple projects simultaneously. Proven Competencies as an office manager with
10+ years in management. Consistently leverage organizational capabilities to facilitate well-run, and
streamlined office operations. Experience working with onshore/offshore testing teams. In-depth
experience working across multiple development methodologies. Proven experience with Agile or
Iterative methodologies.
Skills
Fluent in English, Spanish, Portuguese, Italian
Education
Bachelor of Science in Business Management University of Central Florida 2000 – 2004
Mortgage License Salamanca Real Estate, Chicago, IL 2005
Medical Assistant, Everest College Skokie, IL 2010
Notary Public 2014
Training
Attended various seminars and completed numerous courses in customer service, inventory control,
time management, sales strategies, loss prevention, leadership, and performance assessment.
Experience
TMX FINANCE/TITLEMAX CORPORATE
Quality Assurance Analyst Information Technology 2015 – 2016
Perform complex testing tasks including test planning, test case development, scheduling and test
execution to assure that developed products meet design specifications and are within specified quality
limits and standards. Collaborate and partner closely with project managers, development leads, and
product management teams to ensure that software is tested to the highest quality. Review Business
Requirements documents (BRDs) and User Stories for ambiguity and testability. Provide detailed and
accurate Test Case development and Test Case execution estimates. Adhere to the QA departments
Testing Processes and Governance model. Capture testing metrics throughout the Software
Development Lifecycle. Perform risk analysis and proactively provide testing options and risk mitigation
solutions to the business. Proactively facilitate a continuous improvement process to Test coverage,
execution and automation. Accurately report on quality metrics and testing progress for assigned
projects.

2. TITLEMAX OF ILLINOIS General Manager Mt. Prospect, IL 2014 – 2015
Maintain atmosphere of compliance by managing all store operations to ensure that, among other
things, sales transactions, customer payments and collection activities are properly performed in
accordance with the Company’s operating procedures and all applicable laws. Increase store profitability
through customer relationship development, community involvement, marketing, soliciting new
business sources, employee training and managing all store operating expenses. Coach, lead and
develop all team members to maximize their performance potential. Direct, prioritize, delegate and
supervise the work of all store employees. Accurately determine loan values based off of a
comprehensive vehicle appraisal. Collaborate on recruitment efforts for position openings. Interview
and hire qualified candidates, as well as train current staff on company policies and operational
procedures. Prepare and analyze company reports and communicate information as necessary to
various levels of management. Serve as an interpreter and Notary Public for all the local offices.
GoldMax Store Manager Des Plaines, IL 2011- 2014
Diamond and precious metal specialist for the largest gold buying company in the Midwest. In charge of
maintaining the day-to-day operations open to close of the store daily. Maintained to be number one
consultant in the company for six months by holding numbers way above company average at 82-95%
each month. Engaged clients in on-going conversation to explain services. Providing rated A with BBB
service in the needed procedures to profit the company; then providing pay-outs to the clients in
exchange for their unwanted gold, silver, platinum, diamonds, high end watches. Provided customer
service by assisting other consultants as interpreter, taking daily phone calls to close deals. Reported
daily totals, statistics, along with monthly inventory.
Trinity Holistic Health Center
Medical administrative assistant Chicago, IL 2009 - 2010
Was in charge of running an office of over 10 people. Was the face of the firm with one on interactions
with all patients by providing needed documents, reports and information as I maintained their data-
based records. Then continued with processing client orders, invoices and collecting payments. Created
and maintained active files, planned meetings and conference calls. Initiated purchase requisitions.
Maintained files and folders. Maintained weekly schedules for employees. Handled and screened
telephone calls. Performed basic bookkeeping. Managed front office operations. Tracked and processed
weekly asset inventory. Also while running the office I assisted with interpretation and quantum reflex
analysis.
Diana Fashions
Retail Customer Service Manager Chicago, IL 2004 – 2009
In charge and control of all the interviewing, orientating, and training of all associates; who I then
mentored, motivated and monitored for effective compliance to the companies procedures and values.
Conducted customer service audits monthly. Responsible for profitability of the store. Researched on
market trends. Implemented cost-effective plans to increase the profitability of the company.
Implemented changes to improve customer service. Inventory management. Communicated the
strategy initiated to promote sales. Resolved issues that affected customer service, efficiency,
productivity. Recorded sales figures for data analysis and future planning. Participated actively in the
organization’s promotional activities. Conducted meetings and updated colleagues on the overall
business performance.

3. References Available Upon Request