2. Apr 1 – Apr 30
- Completed end of LBG Expedio Cleanse Project.
- Participant as committee of Annual Dinner Planning & Execution.
- FIAT receive more incoming report, more stabilize and more challenge to arrange the
workload and time management
- Attend Discover the New Change Management Mindset.
- Continue participate as BT – MEET committee and plan upcoming activities for this year.
- Attending a view from the customer, DB Schenker and Process Improvement Training.
- Join Continual Service Improvement: Join the service management profession lead,
Melanie Kirby, and Barry Corless from Global Knowledge for a knowledge call on
Continual Service Improvement.
- Join ITIL Do You Good: Join the profession lead, Melanie Kirby, and ITIL consultant, Rob
Goodwin-Davey to hear why ITIL will do you good and how the profession can support
with your ITIL learning.
Q1 2015 Timeline :2015
3. May 1 – May 31
- Join as part of BT Saveshare International 2015 member.
- Participate BT Value - Customer video and sharing our customer first and customer value
- Join Service in TSO & effective PDP’s : Join the profession lead, Melanie Kirby, and
Noreen McDonnell, TSO Skills & Learning Partner, to hear about service in TSO and gain
an insight into their success with PDPs.
- Continue participate Service management profession : Overview session of the BT
Academy , the service management profession and how to get started with MyProfile.
- Attend Customer First & Continuous Improvement: Join Carol Waldron, Director
Meritocracy, and Joe Hilderbrand, Head of Organisational Health Customer First to hear
more about how the academy is supporting the new continuous development approach
and an update on the customer first programme.
- Join Service Operation Discipline Launch Call: Join the discipline lead, Richard Heath, to
find out what‘s on offer for members, how to find the learning that‘s on offer and how to
take part.
- Join An introduction to the itSMF: Join the service management profession lead,
Melanie Kirby, and Colin Dudley from itSMF to hear why and how to take advantage of
our BT membership and what support and learning is available.
Q1 2015 Timeline :2015
4. June 1 – June 30
- Perform Annual Dinner Team Performance
- Join and share #mycustomertoday , tell what I doing for customer experience on that
day
- Participate BT CBS Strategy 3 year plan and give idea how do we achieve BT Strategy 3
years Target
- Join Service Transition Discipline Launch Call: Join the discipline lead, Colin Duncan, to
find out what‘s on offer for members, how to find the learning that‘s available, and how
to take part.
- Join Customer First and Behaviour Change: Join the profession lead, Melanie Kirby,and
Beatriz Butsana-Sita, MD Customer First to hear more on the customer first programme
and the behaviour changes required which make customer first a movement and a
mindset that compels us to think creatively and think customer, day in, day out.
- Join Service management open surgery: Join the profession lead, Melanie Kirby, and the
customer first faculty architect, Chris Knapp on an open surgery. Join to hear a recap of
the week, an overview of how people managers can engage their teams and ask any
questions you may have about the profession or the academy.
- Checking Report Issue under Christina Knapp, cooperate with SME and provide feedback
on what customer expectation on our MI reporting.
- Do MI report survey for what Macro generation can expect to report automation.
Q1 2015 Timeline :2015
5. I am been provide the MI reporting to Service Manager and Contract
Manager and asking the feedback to improve our IT solution.
Deliverable service and reporting on time and right first time with good
quality, review what necessary need to develop our best service
Get to know what the requirement for the customer needed is and find
the best provision to advance our business relationship.
I’m corporate with my line manager, SMEs and Associates to being part
of ‘Team BT’ and working together to achieve our services.
I am welcoming the new project coming and willing to help others.
I respect and caring to colleagues and customer.
I am enjoy working with diverse workforce and good looking at things in
better ways.
Make change happen, drive for simple, compelling plans with clear roles
and responsibilities
Think commercially:
Focus on reporting and find a way of improvement to effectiveness and
efficiency.
Anticipate change and act quickly
Take ownership to find new possibilities like BT Academy
Summary Q1 2015
6. When I have worked with Service Manager to deliver MI report. I have
to get know what is the requirement from Service Manager and others
customer. If deliver a good service get to know how to complete each
task should be understand it and how to complete the task. I able to do
the knowledge transfer with Service Manager and build customer
responsibility and collaboration with them for what report and service
need to transfer to CDSS/CBS. I able to discuss with Service Manager
for how to deliver and improve the accurate report to the customer. I
am experience how to distribute and advance our service work and
development in CBS. Schedule the time and set the target and
requirement to provide the service delivery on time. Consistent
communicate with stakeholder on the development for the project and
the contract status. I am able to get to know more about BT business
across different region. Help others people in assistance and support
each other and influence to them that we are here to help and provide
the best service in different area.
Summary Q1 2015
7. I am been provide the MI reporting to Service Manager and Contract Manager and asking the feedback to improve our IT
solution.
Deliverable service and reporting on time and right first time with good quality, review what necessary need to develop our
best service
Get to know what the requirement for the customer needed is and find the best provision to advance our business
relationship.
I’m corporate with my line manager, SMEs and Associates to being part of ‘Team BT’ and working together to achieve our
services.
I am welcoming the new project coming and willing to help others.
I respect and caring to colleagues and customer.
I am enjoy working with diverse workforce and good looking at things in better ways.
Make change happen, drive for simple, compelling plans with clear roles and responsibilities
Think commercially:
Focus on reporting and find a way of improvement to effectiveness and efficiency.
Anticipate change and act quickly
Take ownership to find new possibilities like BT Academy
Develop great people:
I need ongoing training and development to help the team become more effective, and take on bigger and more significant
challenges.
When people come to me with a problem, I ask questions to better understand.
I track and manage myself and my team competencies related to personal and organizational needs.
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership
directions at appropriate times.
I am enjoy work with BT as a team member as well as independently.
All reports, project and correspondence are completed on time and has less than 1% error rate on service work.
I always at work on time and never misses work without prior approval and appropriate notification.
I always follow through and find the answer to any question and reports back to the customer
I will identify customer needs and ensure that the service and reporting is able to meet their requirement.
I believe on customer’s perception of the service is an important factor in value creation because they need to believe that
the service has value.
I work for BT because I believe we can change the world. I am zealous about building a great BT brand and get behind the
great BT supports. Takes pride in work and strives to improve work performance.
How to deliver Q1 2015
8. I am passionate and zealous to improve learning development and willing to
contribute to a community of practice to boost my skill on career pathway
and learning pathway.
I am PRIDE winner for BT value recognition and proud to be BT and also
ready to transition growth a better CDSS organization. I am ensure work
under the guidance of the lead team and ensure all transition are scheduled
and implemented within the CDSS framework methodology. I am health and
strong to manage the agenda without absent and meeting overall schedule
for transition work into CDSS KL operation, obtaining operational sign off on
work on time. I also will document placement services provided in accurate
manner. I am organized and accountable to prepare the transition
effectiveness, adherence to transition plan. When outside of work hours, I
will spend time to learn and study through route-to learn and accredited
learning pathway to continual professional development. I join BT Academy
and BT-wide Professional Community to attend different training and
education deliverable to help me develop my expertise as a Service
Management, Business Transformation & Programme and Project
Management. I want to work out where I want to be and build my personal
development plan to gain the accreditation, qualification, skill and
experience needed. I will support the delivery team during parallel run and
ensure all activities are successfully handed over to operation meeting RFT
and OTD parameters
Summary Q1 2015
9. I proud to work for BT because I believe we can change the
world. I am Zealous about building a great BT support.
From start Q1 2015 Day 1 working until now without take any
medical leave
Consistent attendance, punctuality and appearance the way
we work on time from 9am – after 6pm
Become more stabilize on existing contract and willing to
request for more contract and project in future
Appreciation from Senior Service Manager, Mario Fossa
message and Alasdair on the next slide below, establish and
maintain effective working relationship with colleagues and
customer alike across different country.
Achievement
10. As per attached screenshot below is receive an
appreciation message from Senior Service Manager, Mario
Fossa
Appreciation Message
11. My initial focus would be to work to my full potential on MIS
task, enjoy for supporting my team and strive to set a good
example.
Once mastered, I see myself into higher management role.
I am passion with management and challenges of leadership
- I want to be Analyst or SME role in next position opening
- In future, I wish I can be TM or SM in next 2 – 3 years.
- I wish I want to get more ad-hoc duties and project in
coming soon
Career Path in Future
12. Wish to learn more skill and get certified to be professional.
Really focus want to get a Certified ITIL 2011 Foundation,
Certified Associate Project Management(CAPM), Certified
Information System Auditor(CISA), PRINCE2, COBIT5 in coming
6 month.
Soft skill training for the leadership skill, management skill,
effective communication skill, professional writing email and
etc.
Skill Development: Wish to get the Leadership Development
Certification Program, SQL Server Certification, SAP FI/CO
Certification, Certified Information System Security
Professional, Certified Business Analyst Professional, Project
Management Professional Certification
What do you expect in Future?
13. I want build my career in Management Information System,
Finance, Business Management, Central Business Services, Big
Data, SQL, Excel, Macro, Access, .Net , SAP, Oracle, and
Business Intelligence
The dedication and commitment to my career to continue
learning.
Get certified and get ahead as MIS/IT continues to grow and
expand.
The purpose to get ITIL certified is to want to be Analyst or
SME in next opening position with technique and professional
skill in MIS and also in CDSS.
Career Aspiration
14. -Want to become Analyst or SME in next position opening.
-In Future wish to be Team Manager or Service Manager in next 2 – 3 years.
-Wish want to get more ad-hoc duties and project soon
Career in next 3 years: My initial focus would be to work to my full potential on my work task, enjoy for supporting my team and
strive to set a good example. Once mastered, I see myself in management role. I am patient with others and like the challenges
of leadership.
Goals of Life: Wish to learn more and get certified in to be expert specialist in coming 3 years .Be a leader handle the team and be
higher management in coming 3 years too.
What do I expect in future?
-Want to get a certified ITIL 2011 foundation, certified Associate Project Management (CAPM), Certified Information System
Auditor (CISA) and etc in coming 6 month.
-Soft skill training for the leadership skill, management skill , effective communication skill, professional writing emailing and etc.
for professional skill
Achievement
-From start Day 1 working until Dec (almost 7 month) without take any medical leave
-Consistent attendance, punctuality and appearance the way we work on time like from 9am – after 6pm
-Become stabilize contract and wish want to request for more contract and project soon
Action / Measure:
-Appreciation from Service Manager from Mario Fossa message below, establish and maintain effective working relationships
with colleagues and customers alike.
What do I expect in future?
-Want to get a certified ITIL 2011 foundation, certified Associate Project Management (CAPM), Certified Information System
Auditor (CISA) and etc in coming 6 month.
-Soft skill training for the leadership skill, management skill , effective communication skill, professional writing emailing and etc.
for professional skill
Career Aspiration: I want build my career in Management Information System, Big Data, SQL, Excel, Macro, Access, .Net, SAP,
Oracle, Business Intelligence, Finance and Business Management. I wish have an offer for technical or professional course in
future
Skill Development: Wish to get the certification for Six Sigma, Leadership Development Certification Program, SQL Server
Certification, SAP FI/CO Certification, Certified Information System Security Professional, and Certified Business Analyst
Professional, Project Management Professional Certification
Personality: -Think positive thought, both about myself and others in general.
-Help whatever I can do, do the best, helping other people solve their issues.
- Discipline, self-motivation
15. Think positive thought, both about myself and others
people.
Help whatever I can do, do the best, helping other
people solve their issues.
Discipline and self-motivation.
Time management and discipline
Personality
